Volkswagen of Downtown Chicago

Good service Adam remembered my headlight problem that was allegedly fixed the first time. However, it wasn’t fixed correctly. So Adam made sure the repair was com Adam remembered my headlight problem that was allegedly fixed the first time. However, it wasn’t fixed correctly. So Adam made sure the repair was completed correctly and no additional charges. More

Successful but No car wash.... who’s is such a nice touch af They took care of the recall item and gave us a Lyft to and from my husbands office which was very nice. He said they were very informative throughou They took care of the recall item and gave us a Lyft to and from my husbands office which was very nice. He said they were very informative throughout the day but he was very disappointed when he showed up and the car wasn’t washed. He asked why there was no car wash and they said they never told them to do it. That was probably the biggest disappointment of the visit! More

Great Customer Service This VW dealer was extremely pleasant to work with during my car buying experience. I enjoyed working with Angie as my sales rep and I got a beautiful This VW dealer was extremely pleasant to work with during my car buying experience. I enjoyed working with Angie as my sales rep and I got a beautiful vehicle! More

Awesome Bill Dolan and his staff helped me a ton. I was in and out. Service level was top notch. They were kind, and do a great job on my car. Bill Dolan and his staff helped me a ton. I was in and out. Service level was top notch. They were kind, and do a great job on my car. More

Great experience Downtown Volkswagen my experience every time I bring my car in the service is great and my repairs are completed the first time. Adam my service advis Downtown Volkswagen my experience every time I bring my car in the service is great and my repairs are completed the first time. Adam my service advisor keeps me updated on every process of my repairs. Thank you. More

The value of communication and respect for the customer. This visit was marked by expeditious response on the part of Amber who received my call about an engine malfunction, promptly scheduled a time, and re This visit was marked by expeditious response on the part of Amber who received my call about an engine malfunction, promptly scheduled a time, and referred me to Adam Khamsot who handled the rest of the process in an orderly, timely, respectful, and courteous way. He notified me regarding the technicians review and diagnosis of the problem and respectfully allowed me to make the decisions about my car going forward. A previous experience (annual inspection) when insistently pressured by a service person to accept all work recommended at an exorbitant price, without evidence of any problem, left me with the impression that service people were expected by management to push replacements and repairs. It also left the impression that rather than give evidence of the need for the work, there was an assumption that a woman would not want to see the reason for the recommended work or just be anxious enough to go ahead with it. Adam was professional, instructive, and respectful. Thanks to Adam. More

New car purchase August 2019 The services was really good and fast! The staff made sure that all of our questions were answered. Finance Guy was amazing and helpful toward every The services was really good and fast! The staff made sure that all of our questions were answered. Finance Guy was amazing and helpful toward everything and honest More

light check / service Great, friendly customer service and always get the job done. Went in for a light check as my front running lights went out. Worked with Adam, he was Great, friendly customer service and always get the job done. Went in for a light check as my front running lights went out. Worked with Adam, he was super helpful and efficient. I will be back! More

Large inventory selection, got Jetta, No Donors Choose. Well I just went to do a test drive and ended up buying a new Jetta SEL with a cold weather package in silk blue metallic. I went to this location si Well I just went to do a test drive and ended up buying a new Jetta SEL with a cold weather package in silk blue metallic. I went to this location since they had four Jetta Premium SEL in inventory, but unfortunately they were not ready to show and ended up test driving just a SEL. Already knew I wanted a Jetta but just wanted to make sure. Now when I went I had black or white in mind but then walked by the blue car and just talked to me that this was the one. My salesman John was super nice but super new and I almost felt like I knew more than him about the car also when I got there I was was supposed to meet with a Nick but he passed me off to John, was not happy about that but I was OK just go for a test drive. After the test drive I asked to run the numbers for me since I was paying cash. I have a feeling I overpaid and should have went home to think about it, but was convinced if I walked out the extra $500 off might not be there. Also, for The Drive Bigger event it states---When you visit your dealer during the Drive Bigger Event, you can receive a donation card to DonorsChoose.org*, where you can select and help fund a classroom project that inspires you--I was told not to worry about that and never received a car, so not happy about that either. In conclusion I am super happy I bought it . Should I have got a better price yes. Could I have received better service yes. More

low stress car buying experience I purchased my second car from Downtown VW and just like my first buying experience with them, it was a pleasant and low stress experience. I felt the I purchased my second car from Downtown VW and just like my first buying experience with them, it was a pleasant and low stress experience. I felt the salesman was straightforward and gave me a good price. I walked into the dealership and walked out 3hrs later with new car, plates, etc Very efficient and helpful. I can't say enough good things about the professionalism of this car dealership. More