Volkswagen of Downtown Chicago

Great experience with very knowledgeable staff I had a wonderful experience with my purchase from VW of Downtown Chicago. They brought the vehicle to my home for a test drive which was very conveni I had a wonderful experience with my purchase from VW of Downtown Chicago. They brought the vehicle to my home for a test drive which was very convenient. The sales rep was extremely knowledgeable about the vehicle and features. They even helped return my leased vehicle to another dealership so I didn't have to deal with the hassle. I feel great about my decision to purchase from VW of Downtown Chicago and would highly recommend this dealership. More

Great Service! I took my daughters Jetta in for its scheduled service and the experience was great. Adam was very helpful in getting my vehicle checked in. Picking I took my daughters Jetta in for its scheduled service and the experience was great. Adam was very helpful in getting my vehicle checked in. Picking up the vehicle was quick and easy as well. More

Good experience with the people involved in the sale if my new car. A little long on the wait time but great experience regardless. Great group of people my new car. A little long on the wait time but great experience regardless. Great group of people More

Incompetent and deceptive. I highly recommend you avoid this outfit. You deserve better than Downtown Volkswagen. In particular avoid finance department - I’m looking at you Mark Neeton. Charged a $695 pr this outfit. You deserve better than Downtown Volkswagen. In particular avoid finance department - I’m looking at you Mark Neeton. Charged a $695 prep charge for a used car. Terrible communication and god forbid you have a problem with your purchase. You will. Try another dealer. More

Excellent service. Got exactly what I needed. They took the time to make sure all questions and concerns were addressed also they covered additional charge to avoid us having to pay for additional fees. the time to make sure all questions and concerns were addressed also they covered additional charge to avoid us having to pay for additional fees. More

The manager took the salesman that had spent over 2 hours with us off the sale, only to sell us a car without the 3rd row we specifically asked for. Total experience took over 7 hours on a weeknight (got in with us off the sale, only to sell us a car without the 3rd row we specifically asked for. Total experience took over 7 hours on a weeknight (got in at 5:30), and had no follow up calls despite asking for one. I would never purchase from this dealership again. More

The service staff was very respectful and attentive. The provided transportation to and from the dealership. The entire experience was worry free. It is obvious that quality customer service is highly prio provided transportation to and from the dealership. The entire experience was worry free. It is obvious that quality customer service is highly prioritized. More

Professional Customer Care I purchased my 2 year leased-new Passat prior to lease expiration and appreciated being able to take care of this transaction safely during the pandem I purchased my 2 year leased-new Passat prior to lease expiration and appreciated being able to take care of this transaction safely during the pandemic. Volkswagen of Downtown Chicago has always been my dealer for VWs and Service since 2011 (formerly Fletcher VW). They are 100% customer oriented in all departments. More

Great service under new management. I bought a Jetta less than two years ago in this dealership, and the experience was terrible! This time around the service was great! Very satisfied w I bought a Jetta less than two years ago in this dealership, and the experience was terrible! This time around the service was great! Very satisfied with my purchase. More

Kenny was really helpful, understanding trying to help me every way possible. And he manager as well . I bean to many car dealerships I have bad experience but this time for the first time ever I have great every way possible. And he manager as well . I bean to many car dealerships I have bad experience but this time for the first time ever I have great experiences. Keep it up you definitely will do great More