Volkswagen of Downtown Chicago

Transparent and timely Adam listened to my issue, confirmed the problem, and communicated throughout the (quick and painless!) process. Greatly appreciate the honesty and di Adam listened to my issue, confirmed the problem, and communicated throughout the (quick and painless!) process. Greatly appreciate the honesty and diligence to solve the bug. More

Great service I so appreciate the door-to-door service. They provide transportation to and from the service center after you drop off your car, which makes a big di I so appreciate the door-to-door service. They provide transportation to and from the service center after you drop off your car, which makes a big difference. People were very friendly and made sure I knew exactly what was happening before they did any work. More

VW Atlas 30,000 Maintence I’ve been dealing with Bill the VW manager and Adam my VW service advisor for a couple of years now. Extremely service and customer orientated always I’ve been dealing with Bill the VW manager and Adam my VW service advisor for a couple of years now. Extremely service and customer orientated always striving to out perform my last visit. This time around there’s a new report checklist that get emailed to you showing your vehicle status while it’s in for service. Keep up the great work! Thanks Tom More

Complete A/C service I was traveling from New York and initially took my vehicle to Northtown VW in Buffalo NY. They had my vehicle for a whole week and kept saying they d I was traveling from New York and initially took my vehicle to Northtown VW in Buffalo NY. They had my vehicle for a whole week and kept saying they did not have the proper tool to fix the vehicle? So I just to them to put my vehicle back with the A/C still not functioning and took my trip to Chicago for a conference. I arrived in Chicago and VW of downtown Chicago get me right in fixed the vehicle in two day and supplied me with a loaner as so not to inconvenience me! These guys are truly AMAZING! More

Beware of VW and Volkswagen of Downtown Chicago! I bought a brand new VW GTI from Fletcher Jones, and after only 33K miles the check engine light came on, and I was informed I needed a new turbo and I bought a brand new VW GTI from Fletcher Jones, and after only 33K miles the check engine light came on, and I was informed I needed a new turbo and was given a service bill for $6,000. I had believed VW built quality cars, and stood behind that reputation, but I will never buy another VW and will never step inside another Fletcher Jones. More

A lot of back and forth but with quick paperwork There was a lot of back and forth which is typical and we ultimately came to an agreement. Finance was quick to get us out of there with all the paper There was a lot of back and forth which is typical and we ultimately came to an agreement. Finance was quick to get us out of there with all the paperwork as it was way past closing time. D’Angelo was the initial person I spoke to on the phone. He is friendly and persistent. When we came back the following day after the sale to drop off a few things and get our walk through it took forever to get someone to help us. They knew we were coming in but it was a Saturday and I had to wait for more than an hour to get someone to help me. The manager constantly checked up which was nice but I really think they could’ve prioritized us at that moment to get us out the door. More

Excellent service, fast and friendly thank you bill dolen of the service manager and thank you Chris Smith of the salesmen he is amazing service I never meet service, fast and friendly thank you bill dolen of the service manager and thank you Chris Smith of the salesmen he is amazing service I never meet More

World Class Service Luis was a complete pleasure to work with. He was welcoming, clearly communicated the diagnostic test and ensured a thorough follow-up. I am new to th Luis was a complete pleasure to work with. He was welcoming, clearly communicated the diagnostic test and ensured a thorough follow-up. I am new to the city of Chicago and the Volkswagen family, I couldn't have worked with a better Service associate! :) More

Quick, simple, friendly, fun! Simple addition for trunk spring on my 2019 Jetta. In and out plus a car wash! Luis was extremely helpful in getting me in and out in time . Highly re Simple addition for trunk spring on my 2019 Jetta. In and out plus a car wash! Luis was extremely helpful in getting me in and out in time . Highly recommend this service center! More

Angie was great! The finance guy was great! I’m so glad I decided to visit this dealership. From the time I walked through the door everything went smooth. I’m so happy with my purchase. Angie i I’m so glad I decided to visit this dealership. From the time I walked through the door everything went smooth. I’m so happy with my purchase. Angie is great! The finance guy was great! The manager was also great! More