Volkswagen of Downtown Chicago

Great customer service from management down. Having some issues with a new car purchased from this dealership. The service staff has been excellent with regard to assisting with all my concerns. Having some issues with a new car purchased from this dealership. The service staff has been excellent with regard to assisting with all my concerns. More

Always looking out for what is best for me Luis has consistently recommended what is best for me as he schedules service for my Eos. He has never taken advantage of me, the customer, as he exp Luis has consistently recommended what is best for me as he schedules service for my Eos. He has never taken advantage of me, the customer, as he explains the necessary items that need addressing. It's comforting to know that he is a man of integrity when dealing with matters pertaining to my vehicle. More

VW of Downtown Chicago Went Above & Beyond My stepfather generously gave me his 2009 VW Rabbit and despite his taking fabulous care of the car (it has less than 23K miles on it), its transmissi My stepfather generously gave me his 2009 VW Rabbit and despite his taking fabulous care of the car (it has less than 23K miles on it), its transmission and other things needed work. Volkswagen of Downtown Chicago assessed the car's issues and determined that several things needed work. I know little about cars, but believe that Volkswagen of Downtown Chicago was honest and appropriate in suggesting the repairs they did. Significantly, thanks to the CTA my white car had black tar on several places on the roof and back and the people in the Detail Department were kind enough to remove them--completely for me. Love those Detail Department people!!!!!!! More

Bought my first new car. Bill is a good salesman and is friendly, he gave me a fair deal for my first new car. He made the process smooth, answered all my questions and explai Bill is a good salesman and is friendly, he gave me a fair deal for my first new car. He made the process smooth, answered all my questions and explained everything well. More

Great experience and worked to get us the car we wanted We enjoyed our experience with the staff very much. They explained all the car's features, allowed us to test drive multiple models, discussed pricing We enjoyed our experience with the staff very much. They explained all the car's features, allowed us to test drive multiple models, discussed pricing options, and ultimately helped us secure the exact car we wanted. I highly recommend. More

Great service Anthony was my salesman. He was great. Was able to do a little bit of negotiating on a already fair deal. The service department was very fast getti Anthony was my salesman. He was great. Was able to do a little bit of negotiating on a already fair deal. The service department was very fast getting my car in and getting the inspections done and oil changed. If I decide to buy another VW this will be my first place to look. More

Easy process, faster than I anticipated. Overall very smooth buying experience. Angela was great to work with and really helped in getting the price of the vehicle to a place that made sense Overall very smooth buying experience. Angela was great to work with and really helped in getting the price of the vehicle to a place that made sense for me to close the deal. Will recommend this dealership and Angela in the future. More

exceptional experience i had a great experience working with John Sheehy. He was knowledgeable and worked quickly which I appreciated. He did a great job educating me on m i had a great experience working with John Sheehy. He was knowledgeable and worked quickly which I appreciated. He did a great job educating me on my options. More

Absolute pros! I would like to thank everyone at VW Downtown. I bought 2 cars there in about a month and will buy more in the future. Great experience! I would like to thank everyone at VW Downtown. I bought 2 cars there in about a month and will buy more in the future. Great experience! More

It was a great and profesional team Not only they did find the car we were looking for, but the staff was great !! We close the deal with an excellent rate!! Great great purchase e Not only they did find the car we were looking for, but the staff was great !! We close the deal with an excellent rate!! Great great purchase experience More