Volkswagen of Downtown Chicago

Highly recommend VW of Downtown Chicago Great team, fast and precise. The service was done in the agreed schedule, no waste of time or any delay, they were on the point. Highly recommend. Great team, fast and precise. The service was done in the agreed schedule, no waste of time or any delay, they were on the point. Highly recommend. More

Bad experience!! When I agreed to a price, and given quote on paper. And promised a new set of tires. I agreed, salesmen came back lowered payment without tires, I agr When I agreed to a price, and given quote on paper. And promised a new set of tires. I agreed, salesmen came back lowered payment without tires, I agreed. Went to do final paperwork, my payment went up 30 dollars, I was told 72 months, after reading k ok alter it was 75 months!!! I was very tired been up 12 hours wasn’t thinking or I would have walked out. I felt scammed. Nice car payed more than I was told, and didn’t get new tires like promised. Nice car nice salesman, overall felt taken of vantaged of Especially at finale paperwork. Jim More

Battery Super easy. No hassle. Don’t within a few hours. Would easily go back to have something more done. I have nothing else to add. Super easy. No hassle. Don’t within a few hours. Would easily go back to have something more done. I have nothing else to add. More

Horrible customer service Play way too many games. Dropped the price 1k, mentioned twice, then when I was ready to make a deal retracted the offer, and went back to the origina Play way too many games. Dropped the price 1k, mentioned twice, then when I was ready to make a deal retracted the offer, and went back to the original price. The games supersede customer service. More

Great Service Came in and got great service, great follow ups and the team worked to service me in order to make a sale I was comfortable with. Came in and got great service, great follow ups and the team worked to service me in order to make a sale I was comfortable with. More

great service Adam is always a pleasure to work with And I know that there will always be follw Up. It a place with a friendly competent Staff Adam is always a pleasure to work with And I know that there will always be follw Up. It a place with a friendly competent Staff More

Helpful, friendly, low-pressure environment Arthur found the exact car I was looking for and went to get it the same day. Very happy with my GTI. Looking forward to returning for service. Tha Arthur found the exact car I was looking for and went to get it the same day. Very happy with my GTI. Looking forward to returning for service. Thanks! More

Customer Service I believe in receiving good customer service when I shop. I always receive great service from Volkswagen of Downtown Chicago. No hidden fees, they tel I believe in receiving good customer service when I shop. I always receive great service from Volkswagen of Downtown Chicago. No hidden fees, they tell you upfront what you will be paying for prior to the service being performed. You should check online for discount coupons you can use on the services you need. I appreciate the transportation they provide to get me to work on time! More

Great service I always go to this dealership for my car's annual maintenance (where I bought the car). They look everything over to see if anything is needed besid I always go to this dealership for my car's annual maintenance (where I bought the car). They look everything over to see if anything is needed besides the recommended maintenance. It probably costs a bit more than a shop, but the service is great and I trust them which is huge. They also have some coupons usually & they work with you to keep the costs down when they can. Communication is great, they have a great system of check-in, pick-up, will get you an Uber to get to work if dropping off. More

Outstanding Communication & Follow-Ups I was always kept in the loop with vehicle updates and the process of my repairs. Great communication from my Service Advisor from the time that I dro I was always kept in the loop with vehicle updates and the process of my repairs. Great communication from my Service Advisor from the time that I dropped off my GLI at the service department from the time I picked it up. More