Volkswagen of Downtown Chicago

Friendly and efficient service. Jason was informative and let me know approximate time and met my expectations. He was friendly, too! Jason wasn't wearing a coat but walked me out Jason was informative and let me know approximate time and met my expectations. He was friendly, too! Jason wasn't wearing a coat but walked me out to my car when it was 20 degrees. More

Great people ... Great service As in most dealership, the point person in the service dept is the service advisor. Heberto is courteous, accommodating and patient gentleman which m As in most dealership, the point person in the service dept is the service advisor. Heberto is courteous, accommodating and patient gentleman which makes for a great representative of this dealership. He explained all services which he suggested be done due to the mileage on my vehicle and went through the reasoning for my consideration. He was very patient and understanding of the customer's position as the cost of servicing a vehicle is substantial ... Heberto should be commended for his work for sure !!!. More

Over a $1,000 FOR TWO TIRES when I originally went in for a I'll admit that I need to read the instructions, but why do the service people always change my radio from the AM station I have set to an FM station I'll admit that I need to read the instructions, but why do the service people always change my radio from the AM station I have set to an FM station I don't know how to reset and failed to set my clock ? More

Easy to drop off, but a pain to pick up. Dropping off me vehicle and setting up the work that needs to be done is painless and very fast. Once the work is done and paid for, it seems to take Dropping off me vehicle and setting up the work that needs to be done is painless and very fast. Once the work is done and paid for, it seems to take another 30 minutes to actually get the vehicle back. For some reason nobody wants to drive the car down so I can take it. Happens everytime I have my vehicle services here. Fix the vehicle pick up process and I would have nothing bad to say at all. More

Miguel was great! Miguel was very knowledgeable and was great to work with. Ive worked with many folks over the years, but he is first class. I really appreciate his pr Miguel was very knowledgeable and was great to work with. Ive worked with many folks over the years, but he is first class. I really appreciate his professionalism. More

More Than Satisfied Purchased my Passat in 2006 and have allowed no one to service it but you. That pretty much sums up my satisfaction with your firm. Purchased my Passat in 2006 and have allowed no one to service it but you. That pretty much sums up my satisfaction with your firm. More

Excellent Experience Downtown really seems to run a tight ship. I’m impressed with check in and I love the new Lyft shuttle. I am very happy with the service! Downtown really seems to run a tight ship. I’m impressed with check in and I love the new Lyft shuttle. I am very happy with the service! More

2 year service I had my two year maintenance service visit for my 2018 Atlas . I was really happy with the drop off and the timely manor my car was completed . Ever I had my two year maintenance service visit for my 2018 Atlas . I was really happy with the drop off and the timely manor my car was completed . Everyone from valet to service was very professional and courteous. More

Great service! Berto was amazing. He was super professional and helpful. My car was ready to go when i picked up. I will definitely recommend volkswagen service! Berto was amazing. He was super professional and helpful. My car was ready to go when i picked up. I will definitely recommend volkswagen service! More

Luis is great I brought my car in this week and had a great experience. Luis was very helpful and went above and beyond to be friendly and helpful. I brought my car in this week and had a great experience. Luis was very helpful and went above and beyond to be friendly and helpful. More