Volkswagen of Downtown Chicago

Great experience Manager Mike Zafiriou and sales person Angela Berg were very friendly and helpful! They made buying a new car an easy positive experience. Thank you b Manager Mike Zafiriou and sales person Angela Berg were very friendly and helpful! They made buying a new car an easy positive experience. Thank you both! More

5k service Great customer service, very knowledgeable and helpful. Explained the service that I was being charged for thoroughly. Updated me on a recall that the Great customer service, very knowledgeable and helpful. Explained the service that I was being charged for thoroughly. Updated me on a recall that they fixed. Great experience More

Outstanding Service - Not Going Elsewhere! This was my first time visiting this location with no expectations. I had visited other dealerships before so I went in hoping for the best and expect This was my first time visiting this location with no expectations. I had visited other dealerships before so I went in hoping for the best and expecting the worst. But this visit was quite different. I was assigned to Justin who handled the process seamlessly from beginning to end. He explained what was going to happen, in a clear, precise and polite manner. He guided me to the lounge area, answered all my questions and kept me informed of the status as I waited - mind you, he did this as there were hundreds of cars that day. I was shocked at how welcoming and kind everyone was and how Justin's customer service skills went above and beyond by explaining things to someone as car-illiterate as I am, as well as ensuring the other parts of my car were fine (and a car wash?!). Awesome job, Downtown VW! You've won over this customer! More

1st class everything as it should be very professional i would recommend your service dept to anyone also buy all my vw parts from you and if i eve everything as it should be very professional i would recommend your service dept to anyone also buy all my vw parts from you and if i ever buy a honda it would from your dealer More

very good I have just finished my car's annal service from Miguel. Miguel is very professional and friendly. We communicate very well. I would look forward to s I have just finished my car's annal service from Miguel. Miguel is very professional and friendly. We communicate very well. I would look forward to seeing him next time. More

Adam was great I experienced great customer service from Adam. Was completely satisfied and would recommend him highly to others. Quick service and he let me know im I experienced great customer service from Adam. Was completely satisfied and would recommend him highly to others. Quick service and he let me know immediately when it was done More

Great no hassle buying experience What I liked most about this dealership is the teamwork of the people involved. I never felt like they were over-selling me. Emon was a pleasure to wo What I liked most about this dealership is the teamwork of the people involved. I never felt like they were over-selling me. Emon was a pleasure to work with and the primary reason I bought the car. He is a bright young star in the making. He wasn't pushy, was patient with me, knowledgable, trustworthy, and a good all around guy. Chris was also of the same demeanor and was able to answer the more difficult questions commensurate with his seniore experience. He went out of his way to make the process relaxing and comfortable. Well Done- Rich Breitenecker More

I would buy from them again. I would rate the service here a 4 overall. They tried pulling some tricks like most dealerships and I would not recommend buying your first car here. I would rate the service here a 4 overall. They tried pulling some tricks like most dealerships and I would not recommend buying your first car here. If you are an experienced buyer and knowledgeable on the vehicle you are purchasing give it a go. This is not a place I would send my wife by herself to do a deal. They do offer a great location and the staff is friendly. Not very respectful of the timeline we were working with and everything seemed to drag on a bit longer than it needed to. What I did appreciate the most was them attempting to be a neighborhood dealer while being in the middle of the city. There was a great selection of cars to choose from and being able to do view them while not standing outside in the cold was a huge plus. More

Quick repair of failing engine It was diagnosed quickly and properly. Work done on time with good quality. Got advice on other components which need my attantion. Planning to follow It was diagnosed quickly and properly. Work done on time with good quality. Got advice on other components which need my attantion. Planning to followup with the Service. More