Volkswagen of Downtown Chicago

Great. Would definitely return Would return for service to this dealership. Friendly service and the service advisor had a great attitude. Would recommend this location to other cus Would return for service to this dealership. Friendly service and the service advisor had a great attitude. Would recommend this location to other customers for there Volkswagen repairs. More

Efficient and friendly. Least amount of time and hassle we have ever spent buying a car. Golf is the best car for the price and 1111Clark is convenient to Loop. Least amount of time and hassle we have ever spent buying a car. Golf is the best car for the price and 1111Clark is convenient to Loop. More

Great sales rep. Angie made my car buying experience exceptional! She was knowledgeable and professional. They really took care of me. This is a great dealership to do business with. exceptional! She was knowledgeable and professional. They really took care of me. This is a great dealership to do business with. More

Bill rules I went to Downtown Volkswagen on a whim just to see what it was like to drive one of your vehicles. I had it set in my mind that I was probably going I went to Downtown Volkswagen on a whim just to see what it was like to drive one of your vehicles. I had it set in my mind that I was probably going to get a Honda and if not that a Toyota. I drove a think 2018 Golf GTI that was about 5 grand out of my price range and Bill was so nice that I called him back and said thank you and fully intended and not to go and I actually did try to buy a Toyota in the experience was awful and I left not buying it. And as I was getting ready to take a metra up to Libertyville to a Honda dealer I thought I should just give Bill a call and see if there isn't something in my price range. and that was it like there were four or five cars you explain to me why it was a good strategy to go with a wagon 2014 the mileage the diesel took some explaining and it just really worked out well and I had a it was surprisingly an excellent experience in the end really won me over and made me feel good about the commitment I was making. More

Atlas purchase We had a great experience with Angie Berg from start to finish. We met Angie in mid November at our first visit to Volkswagon. She is personable and p We had a great experience with Angie Berg from start to finish. We met Angie in mid November at our first visit to Volkswagon. She is personable and professional - very easy and like able. She followed up with us in a very appropriate way and we finally made it back for another test drive in December. We loved the atlas all along, but we’re considering other similar vehicles. Working with Angie definitely motivated us to pursue the atlas. More

Great service & friendly sales team I purchased a Volkswagen Jetta through Chris Smith at Volkswagen of Downtown Chicago and had great experience with the sales team. Chris was helpful a I purchased a Volkswagen Jetta through Chris Smith at Volkswagen of Downtown Chicago and had great experience with the sales team. Chris was helpful and made it convenient for me as I was purchasing from a different state. He was accommodating and easy to schedule a meeting with and gave friendly and professional service. I recommend Chris highly to any future customers and think Volkswagen of Downtown Chicago does a great job taking care of their clients. More

Very good. The Service was done in the time frame discussed when booking the appointment. Justin was knowledgeable and polite, and was prompt in filling out f The Service was done in the time frame discussed when booking the appointment. Justin was knowledgeable and polite, and was prompt in filling out forms. More

Quality and Efficient Service I brought my GTI in for service to resolve a Check Engine warning light. Miguel explained the service process and estimated timeline for me and then o I brought my GTI in for service to resolve a Check Engine warning light. Miguel explained the service process and estimated timeline for me and then ordered me a Lyft to take me back home. He kept me updated and the car was returned washed inside and out and had the issue completely resolved. More

Absolutely great I brung the car in for maintenance 4 times, which resulted in them fixing every problem. The wait time was very reasonable. Also made sure I was comfo I brung the car in for maintenance 4 times, which resulted in them fixing every problem. The wait time was very reasonable. Also made sure I was comfortable and these guys are very friendly. I highly recommend this dealership to anyone who is looking for a car when a great and fast experience. More

Awesome service! VW of Chicago provides a very well thought out and efficient service experience. The logistics work in a seamless manner and the service advisors are VW of Chicago provides a very well thought out and efficient service experience. The logistics work in a seamless manner and the service advisors are very knowledgeable. More