Volkswagen of Downtown Chicago

super service well i was greeted by Lilly the service person , and she asked me about my concerns , and gave me great care , called me when the car was done , an well i was greeted by Lilly the service person , and she asked me about my concerns , and gave me great care , called me when the car was done , and the price was fair , and my car was clean , all in all , a great experience More

This dealership is excellent. Very responsive and good with follow up issues. Everyone who works there has been very courteous with me and prompt in responding to questions. with follow up issues. Everyone who works there has been very courteous with me and prompt in responding to questions. More

Great service! I came in for an oil change and they also took care of a recall issue in shorter time than anticipated. First time there, won't be the last. took care of a recall issue in shorter time than anticipated. First time there, won't be the last. More

Excellent Service!! I highly recommend this Dealer. Service technician Luis called me and explained very well what needed to be done in my car Thank you !! Dealer. Service technician Luis called me and explained very well what needed to be done in my car Thank you !! More

Great service! Luis was very helpful and let me know what I could do for further improve my vehicle but he was not pushy which I appreciated. I could do for further improve my vehicle but he was not pushy which I appreciated. More

VW of Downtown Chicago offer exceptional customer experience I'd called for my 10K mile service on my '19 Tiguan that morning expecting to be booked by end of week and so was pleasantly surprised to be told ther I'd called for my 10K mile service on my '19 Tiguan that morning expecting to be booked by end of week and so was pleasantly surprised to be told there where appointments that afternoon. Meetings concluded sooner than expected and called to see if earlier appointment time was available. Service was accommodating and advised me to come on in earlier! Again...pleasantly surprised. Intake process was professional and efficient advising me of what to expect and of a recall I'd yet to receive correspondence on. Both my 10K servicing and ECM upgrade were accomplished in less time that I'd been advised. Outstanding experience that has raised the bar! Thank you Heberto, et al!!! More

Excellent inventory options on new and certified vehicles. The entire business staff is very professional answering all of our questions and left the dealership with a great deal on a car. vehicles. The entire business staff is very professional answering all of our questions and left the dealership with a great deal on a car. More

Warranty and recall I would have given a 5 if there was not a diagnostic charge (ultimately waived) or the push for so many added services (I declined) I would have given a 5 if there was not a diagnostic charge (ultimately waived) or the push for so many added services (I declined) More

My dream car Everyone’s was so nice , best customer service even tho it took a while to find the key to my car. Especially when they let me take pictures with ther Everyone’s was so nice , best customer service even tho it took a while to find the key to my car. Especially when they let me take pictures with there big bows. Would definitely come back for all my car services. More

Not satisfied at all! I paid $14000 ,Myself and the salesperson thought the car had Navigation, it doesn’t My sales price needs to be adjusted..not satisfied at all I paid $14000 ,Myself and the salesperson thought the car had Navigation, it doesn’t My sales price needs to be adjusted..not satisfied at all More