Volkswagen of Downtown Chicago

EPC light Professionally assessed symptoms with consistent communication and suggestions during repair process ensuring continuity. Also, identified cosmetic an Professionally assessed symptoms with consistent communication and suggestions during repair process ensuring continuity. Also, identified cosmetic and minor fixes to monitor or potentially address in the near future for optimal maintenance. More

Awesome service! Kept us updated through out the day. Provided a detailed report at the end of the service. Our car was ready right on time! Provided a detailed report at the end of the service. Our car was ready right on time! More

Good service I had just purchased my car on a Tuesday and my battery died on that Friday, so I brought it in for service on Saturday. They reassured me that it was I had just purchased my car on a Tuesday and my battery died on that Friday, so I brought it in for service on Saturday. They reassured me that it was not normal and did a full test and replaced my battery free of charge. They had issues finding my file and warranty information at first, but the finance manager who helped me with my purchase helped me find my information and was of huge help, even though he didn't need to be involved in the servicing. Once they straightened that out, they were able to service my car. It was a pretty long wait for a pretty straightforward issue, but I'm happy with the service they provided. More

From the time I stepped inside of the dealership, I was provided with urgency and swiftness of service. The team here works exceptionally well together. My service man, Adam, always provided me with a solu provided with urgency and swiftness of service. The team here works exceptionally well together. My service man, Adam, always provided me with a solution to the unforeseen enigmas with my vehicle and offered empathy in this difficult time for me. I really appreciated being treated with care, as many places do not provide you with great service and great attitudes! Fletcher Jones Volkswagen provided phenomenal service and attitudes. To say the least, I am very pleased with my visits. More

Lillian was very outstanding and give me excellent customer services. Brought my Truck in later then expected and receive it back the same day!!! I would recommend this dealership customer services. Brought my Truck in later then expected and receive it back the same day!!! I would recommend this dealership More

Cozy, efficient service. Efficient and friendly buying experience for my 2020 VW PASSAT 2.0T SE. All employees were professional in doing their job efficiently and in timely m Efficient and friendly buying experience for my 2020 VW PASSAT 2.0T SE. All employees were professional in doing their job efficiently and in timely manner. More

Great service! Efficient, friendly and courteous. They got me a loaner to match my needs. Miguel Meza was the best. He was very knowledgeable about cars and answered all my questions. He made the whole pr got me a loaner to match my needs. Miguel Meza was the best. He was very knowledgeable about cars and answered all my questions. He made the whole process simple and easy. More

Working with Chris Smith to get a new car was genuinely an experience that made car buying a pleasure. He handled everything in a prompt and professional. Great dealer and easy to work with. an experience that made car buying a pleasure. He handled everything in a prompt and professional. Great dealer and easy to work with. More

Great dealership Terrific staff, quite knowledgeable about the vehicles, trade-ins, financing and all other options. Nick was great to work with. Would recommend the d Terrific staff, quite knowledgeable about the vehicles, trade-ins, financing and all other options. Nick was great to work with. Would recommend the dealership to friends. More

Excellent experience on my service. Bill made sure I was kept updated, and that all my repairs were done properly. They even made sure it was freshly washed when I received it back. kept updated, and that all my repairs were done properly. They even made sure it was freshly washed when I received it back. More