Volkswagen of Downtown Chicago

I’m so happy to have met Jonathan for the recent sale of my car. He’s positive, personable, and professional. He was kind and responsive – two things that mean a lot to me. In fact, I had a comparable of my car. He’s positive, personable, and professional. He was kind and responsive – two things that mean a lot to me. In fact, I had a comparable offer from another dealership, but went back to Jonathan and VW of Downtown Chicago because of the professionalism. Thank you! More

Good afternoon I had the pleasure of getting assisted by Celia mijangos at the Volkswagen dealership on 1111 N. Clark here in Chicago from the start she was very helpful and honest with the sale she gave me Celia mijangos at the Volkswagen dealership on 1111 N. Clark here in Chicago from the start she was very helpful and honest with the sale she gave me great tips on different models of the car she also had a wonderful spirit which is a extra plus in my book I recommend anyone who is looking for a great car or dealership with the best communication where you know what you get this is the place for you she made it her business to get me out the door with what I wanted and what I needed to be happy I appreciate it tremendously and I’m happy with that I have the smile to show it More

Luis did not return my calls nor confirm the vehicle was ready for pick up. After a week, I needed the car so I showed up at the dealership to pick up the car. When I picked up the car, I was not provided w ready for pick up. After a week, I needed the car so I showed up at the dealership to pick up the car. When I picked up the car, I was not provided with any paperwork on the warranty repairs that were completed nor any work that they completed. I have reached out to Luis several times since picking up the car and he has not returned my calls or answered my voicemails. When I picked up the car, my white interior had grease stains all over the seat, door, center console, windshield, and steering wheel. To date, I have no idea what they did and whether they are still working on getting the backordered parts. Awful experience. More

I loved my car buying experience at VW Downtown. jay and staff made everything very easy for me . jay and staff made everything very easy for me . More

I leave this review because the sale price of my car was increased by nearly ten thousand dollars and was never told how that happened. increased by nearly ten thousand dollars and was never told how that happened. More

My recent service experience was perfect. I scheduled a visit for annual maintenance and an auto recall inspection. They anticipated 2 to 3 hours of service time and they achieved it. They co I scheduled a visit for annual maintenance and an auto recall inspection. They anticipated 2 to 3 hours of service time and they achieved it. They completed everything and went over what was completed. Smooth experience and no hassle. More

Eric was a nice guy worked with me so I worked with him, dealership was great we were in a rush so they accommodated and helped us out. dealership was great we were in a rush so they accommodated and helped us out. More

Convenient location downtown, staff are helpful and friendly, they made a disappointing offer on the sale of my car but made it competitive when pressed. friendly, they made a disappointing offer on the sale of my car but made it competitive when pressed. More

Great workers, great service great patience a very nice waiting area with free coffee and comfortable waiting area with free coffee and comfortable More

Jonathan was great. He made selling my car an easy, pressure free experience. I would recommend working with Jonathan if you have the opportunity. He made selling my car an easy, pressure free experience. I would recommend working with Jonathan if you have the opportunity. More