Volkswagen of Downtown Chicago

I had a good experience at VDC. Emre was a lovely guy and treated us with respect. Ahad helped us out willingly to get our license plates put on, and Julian skillfully helped us thr Emre was a lovely guy and treated us with respect. Ahad helped us out willingly to get our license plates put on, and Julian skillfully helped us through the final paperwork. I didn't personally work with Rocco, but if he were the "Manager "that Emre was discussing our deal with, then I would have a gripe. We came to that dealership attracted by a special price, which we were quickly told was not for real. After some negotiation, we got close to that price but were presented with an offer that added another 2K for the VDC special maintenance plan, which we didn't ask for or want, and preceded to tell Emre why. Emre was then caught in the middle of making the sale and pleasing his boss. We ultimately negotiated the 2K to 1K and were left with paying for a service we know practically nothing about and will likely never use. In the end, we bought a beautiful car and Emre was able to smooth out any awkwardness as we completed the deal. VDC seems like a group of nice people, but they should have a look at the promises about the prices they advertise as well as the extra services they attempt to upsell. More

The dealership was O. K. But we were really glad to have Syrell as our salesperson. He was very kind, transparent, and made us comfortable with our purchase. K. But we were really glad to have Syrell as our salesperson. He was very kind, transparent, and made us comfortable with our purchase. More

Provided excellent customer service, knowledgeable sales staff, quick and efficient service, and commitment to customer satisfaction. staff, quick and efficient service, and commitment to customer satisfaction. More

I have been dealing with Luis for a number of years. He is courteous and efficient and very helpful. He gets the job done. And has risen to the top of the service department I feel. He is courteous and efficient and very helpful. He gets the job done. And has risen to the top of the service department I feel. More

Great costumer service and super friendly. Staff was extremely helpful and had great knowledge of their inventory. We walked out extremely happy with our truck. Staff was extremely helpful and had great knowledge of their inventory. We walked out extremely happy with our truck. More

The process went smoothly. I appreciated Angie's help in getting me the best deal. I appreciated Angie's help in getting me the best deal. More

Melissa was a great sales person. Listened to my needs and worked with her finance people to achieve my objectives Listened to my needs and worked with her finance people to achieve my objectives More

Alright - did required work but forgot to reset service light- always have to double check w/this dealer for the small stuff light- always have to double check w/this dealer for the small stuff More

Jon provided Great Efficient customer service. He expedited the entire process and provided me with the best possible deal on my new vehicle. Thanks so much Jon He expedited the entire process and provided me with the best possible deal on my new vehicle. Thanks so much Jon More

Experience from day 1 was less than stellar. VIN # was incorrect, the license plates needed to be changed. My first car maintenance was also not what I was expecting. The car was returned to m VIN # was incorrect, the license plates needed to be changed. My first car maintenance was also not what I was expecting. The car was returned to me was not cleaned like we were told. The tires after rotating lost PSI, overall would not recommend downtown VW More