Volkswagen of Downtown Chicago

Grateful to be able to have my car serviced with short notice before a holiday weekend. I called to make an appointment, and although they were booked, they offered walk in service between 9 am to 11am. notice before a holiday weekend. I called to make an appointment, and although they were booked, they offered walk in service between 9 am to 11am. Which was perfect. I was able to bring my car in and take advantage of the Lyft ride to my office. Within a few hours my car was inspected and was provided estimates for future maintenance. Plus I used a coupon that I received in the mail. A win, win, for the timing and flexibility given to me. More

Herberto scheduled my appointment and was very thorough with the service to be performed. They performed an upcoming service so that I wouldn't need to come back. Miguel arranged for a Lyft to get me to with the service to be performed. They performed an upcoming service so that I wouldn't need to come back. Miguel arranged for a Lyft to get me to work. I was very satisfied More

Great Guys. Great follow up. Did what they told me they would do. Got in and out in a timely manner. I will be back. I buy all of my parts from them would do. Got in and out in a timely manner. I will be back. I buy all of my parts from them More

Very helpful with payment options and responsive there was no waiting time and everything was fast. I was back driving my car in no time was no waiting time and everything was fast. I was back driving my car in no time More

Service department did not have proper part to complete recall service and did not notify the customer prior to scheduled appointment. It appears they have a process problem. recall service and did not notify the customer prior to scheduled appointment. It appears they have a process problem. More

Kenny was professional, patient, and very kind. He answered every question in great detail and made the entire experience stress-free. I would recommend this dealership to friends because of Kenny. answered every question in great detail and made the entire experience stress-free. I would recommend this dealership to friends because of Kenny. More

Adam was great in making sure I understood the nature of my service; however I requested to receive my vehicle inspection info via email and as of today (2days), I have yet to receive anything, except an of my service; however I requested to receive my vehicle inspection info via email and as of today (2days), I have yet to receive anything, except an offer to supply a value rating of my car for possible trade in. More

Adam is excellent! Highly recommend. He’s tentative and is always providing quality service. If you are in need of VW service you can’t go wrong. is always providing quality service. If you are in need of VW service you can’t go wrong. More

Drop off and pickup were smooth all around. Miguel made sure to ask what I wanted and needed and take that into consideration in turn around times for service. I had two year covered maintenance with the sure to ask what I wanted and needed and take that into consideration in turn around times for service. I had two year covered maintenance with the new purchase from last year so smooth all around. More

Thanks for the efficient and courteous service!! Adam was great! He went over everything with me very clearly and I will definitely be back for future services. was great! He went over everything with me very clearly and I will definitely be back for future services. More