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Volkswagen of Downtown Chicago
Chicago, IL
2,606 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,606 reviews
July 27, 2021
What great service! We really appreciate you checking the Tigre pressure alert on our Atlas while on vacation so we could get back on the road. Tigre pressure alert on our Atlas while on vacation so we could get back on the road. More
by Greatful-Vacationer
Verified CustomerEmployees Worked With
I can’t remember our service manager but he was really nice., Bill Dolan
July 27, 2021
Great experience, Luis was easy to work with and communications were clear. I’m always pleased with the service and the service team. Thank you. communications were clear. I’m always pleased with the service and the service team. Thank you. More
by courtneyannthompson67
Employees Worked With
July 26, 2021
Adam was great to work with. I was well informed the entire way and I receive ride service home. Bonus: My car got fixed! Now that's something the dealer in Gurnee could accomplish. entire way and I receive ride service home. Bonus: My car got fixed! Now that's something the dealer in Gurnee could accomplish. More
by Kathy H
Employees Worked With
Adam Khamsot
July 26, 2021
Service was absolutely great, I was kept informed and was given detailed information while car was being serviced. Luis Tinoco was great to work with. given detailed information while car was being serviced. Luis Tinoco was great to work with. More
by 623yaya
Employees Worked With
July 24, 2021
This dealership had great customer service. The staff was friendly. Also the dealership was flexible and helped me get the best deal I could in my situation. friendly. Also the dealership was flexible and helped me get the best deal I could in my situation. More
by Angel.diaz192000
Employees Worked With
Matt Sanchez
July 23, 2021
Volkswagen of downtown Chicago is stupid dealership I bought the Taos 2022 { 07/16/2021 }.They gave me only one key salesman Mr Dariusz Laniew Ski said he call me this week but he did not call me. I cal bought the Taos 2022 { 07/16/2021 }.They gave me only one key salesman Mr Dariusz Laniew Ski said he call me this week but he did not call me. I called yesterday more than 10 times also let the massage they don't call me back. More
by arakanone
Employees Worked With
Mark Newton, Dariusz Laniewski
July 23, 2021
Easy maintenance appointment, summary was clear and the text updates are informative. Clean area to wait for my vehicle, need some outlets to plug and work while clients wait. Great service from Miguel! text updates are informative. Clean area to wait for my vehicle, need some outlets to plug and work while clients wait. Great service from Miguel! More
by ARACELI.GARZAPEREZ
Employees Worked With
Miguel Meza
July 23, 2021
Effortless drop off. Car ready on time. No unexpected expenses. Clear understanding of the work preformed and why. Courteous and friendly staff. Car washed and ready when promised. expenses. Clear understanding of the work preformed and why. Courteous and friendly staff. Car washed and ready when promised. More
by MARKHDAVIS0
July 22, 2021
Good however I missed car wash. Altho I understand it was a busy day. Service reps are always attentive and knowledgeable. And not overly aggressive in trying to sell. a busy day. Service reps are always attentive and knowledgeable. And not overly aggressive in trying to sell. More
by LOGAN.AMANDA48
Employees Worked With
Adam Khamsot
July 22, 2021
Chris was good to work with in looking at used and new cars. We ultimately purchased a new car. The team was helpful with licensing paperwork. cars. We ultimately purchased a new car. The team was helpful with licensing paperwork. More
by sandnere
