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Volkswagen of Downtown Chicago
Chicago, IL
2,606 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,606 reviews
August 25, 2021
We had great service from Adam and Bill! Process was a little long, but the communication with them was excellent. Would come here again for service. little long, but the communication with them was excellent. Would come here again for service. More
by CAROLYNMARYG
Verified CustomerEmployees Worked With
Bill Dolan, Adam Khamsot
August 25, 2021
Service Mgr Heberto Delgado provided exceptional service. He was very respectful & explained in detail the repairs needed on my Jetta. He is an valuable asset to the company. He was very respectful & explained in detail the repairs needed on my Jetta. He is an valuable asset to the company. More
by MARIATGEE18
Employees Worked With
August 24, 2021
The customer service at the service department is amazing i enjoy the treatment i get from everyone that works there, i suggests coming in earlier to cut down some of the waiting time. i enjoy the treatment i get from everyone that works there, i suggests coming in earlier to cut down some of the waiting time. More
by 8830ORTEGAMIGUEL
Employees Worked With
Adam Khamsot
August 23, 2021
From making the appointment to picking up my car, they made the entire process very easy. Also the constant communication made me know I made the right decision on where to service my VW made the entire process very easy. Also the constant communication made me know I made the right decision on where to service my VW More
by alexknut
Employees Worked With
Adam Khamsot
August 21, 2021
I like the service technicians. However, I have some additional questions about my vehicle. First, I was informed that the almost $400 battery that I purchased has a five year warranty. Should I have re additional questions about my vehicle. First, I was informed that the almost $400 battery that I purchased has a five year warranty. Should I have received something indicating this? Second, I emailed Miguel to inform him that sometimes I receive errant false readings from my dashboard indicator. For example, I had just came to DTVW to have the battery in my remote changed. However, afterward I started receiving a message that I needed to change the remote battery? If there is a problem with the dash indicators, I would like to confirm this before the car is no longer under warranty. Third, I had the brake fluid changed given that the pedal feels a little low. I was informed that changing the brake fluid was one way to address the problem. Please advise how frequent this should be done? Finally, I already had left a message for Miguel before seeing this review. I have some additional questions regarding my vehicle. However, I have not received a follow up to my call as of this review. I would appreciate a return call. More
by APRILSTEELS
Employees Worked With
Miguel Meza
August 20, 2021
Service was terrific, atypically communicative for a service department which is refreshing. Heberto was great, service was timely, and I always knew what was going on. service department which is refreshing. Heberto was great, service was timely, and I always knew what was going on. More
by BECKYJMF
Employees Worked With
Other Employees :
The woman in service, didn't catch her name; super nice
August 20, 2021
i brought my car in to be service for the floor shift when i put in in drive it some time goes in nutrunie now my brakes are graps real hard and it pulling like some wrong with my tranmission it was not when i put in in drive it some time goes in nutrunie now my brakes are graps real hard and it pulling like some wrong with my tranmission it was not doing it before it was driving fine it jurk when driving never did before ms. hall and a dent in the front left finder More
by halljackie865
Employees Worked With
August 20, 2021
I found the waiting area very clean and wifi very strong. Good when you are waiting 2.5 hours for your car to be serviced. I liked the service manager- he gave me a time estimate to complete the job, and st Good when you are waiting 2.5 hours for your car to be serviced. I liked the service manager- he gave me a time estimate to complete the job, and stuck to it. I just do not understand why it takes 2.5 hours for a standard service call. More
by WSOLOCHEK
Employees Worked With
August 19, 2021
I'd recommend for the convenience of the location downtown Chicago. However, I requested some coupons to be applied and I was not given the best coupons they could offer. I understand they're very bu downtown Chicago. However, I requested some coupons to be applied and I was not given the best coupons they could offer. I understand they're very busy and try to service as many clients as possible but that's sometimes at the expense of service. Also, there was no water offered in the waiting room! More
by JBT
Employees Worked With
Miguel Meza
