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Volkswagen of Downtown Chicago
Chicago, IL
2,606 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,606 reviews
Verified Customer
November 03, 2021
Love the Photo. Mike has always been available to talk about the new VW in stock. about the new VW in stock. More
by Bruno54
Employees Worked With
Other Employees :
Joanna Davila, Nick Freeman, John Sheehy, Braden Carson, Matt Sanchez, Preston Sokol
November 03, 2021
I made an appointment. I showed up a little late. There were no issues. Luis the technician said it would be 2 to 4 hours and he called me three hours later and said I was done. Great communication, easy d were no issues. Luis the technician said it would be 2 to 4 hours and he called me three hours later and said I was done. Great communication, easy drop off and not a bad coffee while I waited. More
by JACK P
Employees Worked With
November 02, 2021
Unclear on vehicle detail, some of the sales representatives doesn’t know what they’re doing and the details of the car that they’re trying to sell. Long wait and unprofessional experience. Only representatives doesn’t know what they’re doing and the details of the car that they’re trying to sell. Long wait and unprofessional experience. Only good experience I got is from john(service manager?) and mark(sales manager?). Very thank you for these two, other then that I’m totally disappointed in this dealership. More
by k.zhang10
November 01, 2021
The worst experience I’ve ever had at a dealership. I called and inquired about a vehicle that I was planning on paying cash for. Not only did Nick from internet sales refer me to someone else prior to g called and inquired about a vehicle that I was planning on paying cash for. Not only did Nick from internet sales refer me to someone else prior to getting there but once I got there the vehicle was not there. They informed me that they just sent someone to get it and I had a seat. I sat with no more communication for 30 minutes without a word from anyone. Once I got up and left Onteral Woodson who was there for the initial conversation along with the sales associate Conveniently walked outside and watched me drive away. Very unprofessional dealership and I’m going to call Volkswagen corporate to forward all texts and phone logs to explain this horrible treatment. More
by lennyw63
Employees Worked With
Onteral Woodson, Nick Hernandez, Preston Sokol
