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Volkswagen of Downtown Chicago
Chicago, IL
2,606 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,606 reviews
Verified Customer
November 15, 2021
I have used the service department of this dealership since purchasing my vehicle there six years ago. I return because the service is excellent and is completed promptly. since purchasing my vehicle there six years ago. I return because the service is excellent and is completed promptly. More
by MOONTOMBO
Employees Worked With
November 13, 2021
Volkswagen of Downtown Chicago is the place I trust to handle all my car needs. They are thorough and I leave there knowing I'm back on the road and my vehicle is safe. Quality and workmanship is top notc handle all my car needs. They are thorough and I leave there knowing I'm back on the road and my vehicle is safe. Quality and workmanship is top notch. My Service Advisor Luis is awesome, always professional and makes sure I'm well taken care of. More
by V93JL
Employees Worked With
November 11, 2021
Preston was helpful, patient and attentive. The team worked with my price range and was helpful to make sure we reached an agreement that worked. worked with my price range and was helpful to make sure we reached an agreement that worked. More
by Ms
November 10, 2021
Never again. Took 5+ hours to buy a used car. Could have been a cash deal but they insisted on running finances. Had the mileage wrong. Vehicle had several issues found in the days after purchase. Sold the been a cash deal but they insisted on running finances. Had the mileage wrong. Vehicle had several issues found in the days after purchase. Sold the car less than a week later, More
by Bullseye150
Employees Worked With
November 08, 2021
Luis was very helpful and ensured my vehicle was ready on time . Will be returning soon for future services time . Will be returning soon for future services More
by kamelhampton
Employees Worked With
November 07, 2021
Mike Z, Matt K, and Preston S spent almost an entire month helping me decide which car would be best for me and if I would be happier leasing or buying. I honestly could not get over how patient and kno month helping me decide which car would be best for me and if I would be happier leasing or buying. I honestly could not get over how patient and knowledgeable they were. By the end of the experience I felt like I had 3 new brothers! 😆 Will def be recommending this dealership to others. More
by maylynmartinez
November 06, 2021
They made the car buying process extremely quick and easy. The car was out front and ready for my test drive when I arrived and everything went quickly after that easy. The car was out front and ready for my test drive when I arrived and everything went quickly after that More
by nrichards5595
Employees Worked With
Preston Sokol
November 06, 2021
Terrible, I got my car back with screws not screwed back on and this under the hood not put back in place on and this under the hood not put back in place More
by COREY_198303
Employees Worked With
