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Volkswagen of Downtown Chicago
Chicago, IL
2,608 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,608 reviews
April 25, 2022
Luis was my service advisor and was very helpful. Upfront pricing with no issues. Thank you to everyone who helped me on this one. Upfront pricing with no issues. Thank you to everyone who helped me on this one. More
by LUKE29
Verified CustomerEmployees Worked With
April 20, 2022
Always impressed by the level of service - great communicators. And when they don't know answers, they'll ask the service technicians. Not a fan of how long it takes to drop off and pick up cars, b communicators. And when they don't know answers, they'll ask the service technicians. Not a fan of how long it takes to drop off and pick up cars, but thats mostly a function of limited space, normal for downtown Chicago. More
by CHAD.NORWOOD
Employees Worked With
April 19, 2022
This is a great dealership with an excellent service center. Everything was explained and service was done promptly. center. Everything was explained and service was done promptly. More
by NEIL.J.JIMENEZ
Employees Worked With
April 11, 2022
Dorry and Julian were so helpful when it came to getting me my new Tiguan! Highly recommend everyone is nice and willing to make your car shopping experience easy and fun! me my new Tiguan! Highly recommend everyone is nice and willing to make your car shopping experience easy and fun! More
by alecscarano
Employees Worked With
Neil Lariosa
April 06, 2022
customer service rep handled me very well. He was very knowledgeable about the vehicles there, kind and knew just what I wanted based on my interests. I walked out happily and appreciate the g He was very knowledgeable about the vehicles there, kind and knew just what I wanted based on my interests. I walked out happily and appreciate the great customer service More
by mechou salim
April 04, 2022
The dealership is A plus in my book, this particular dealership was over an hour away for the car my son wanted and has been looking for for sometime now, I was hesitant on driving this far just because dealership was over an hour away for the car my son wanted and has been looking for for sometime now, I was hesitant on driving this far just because potential disappointment trying to get the vehicle, the staff was very pleasant, our sales guy Kenny was the man, overall everyone at the establishment did an awesome job from start to finish. I will definitely be back in the future for future cars. More
by sdbeam71
Employees Worked With
Kenny Akpan, Bill Dolan, Mark Newton, Neil Lariosa, Jon Fusha
April 03, 2022
Very quick and efficient process. Paid for my Lyft to get home while I waited. Service was great, especially from Miguel Meza who handled my service. Paid for my Lyft to get home while I waited. Service was great, especially from Miguel Meza who handled my service. More
by SHARMELECH
Employees Worked With
Miguel Meza
