Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
2,608 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
Contact Dealership
View Awards

1111 N Clark St

Chicago, IL

60610

Directions

By Type

Showing 2,608 reviews

May 06, 2022

everyone was very helpful and efficient while my car was in for service! I highly recommend More

by MEL.DOBBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2022 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

May 06, 2022

Julian and his entire team were super helpful, knowledgeable, personable, and in general they made our buying experience fun! The communication was great and we are in love with our EV. More

by jmilliman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Newton
Report | Print
May 09, 2022 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Volkswagen of Downtown Chicago!

May 05, 2022

Amazing customer service Heberto took me immediately had a tire going flat was able to replace it and get me back on the road I have been a customer for more than 10years and the reason I keep coming back i More

by davidzatz9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2022 -

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, David, and look forward to your next visit.

May 03, 2022

After running into some unforeseen issues, Jon Fusha along with Bill Dolan and his service team made everything right. More

by angelaarrigo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Dolan, Dorry Adkins, Jon Fusha, Jaymi Garcia
Report | Print
May 04, 2022 -

Volkswagen of Downtown Chicago responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks, Angela, for choosing Volkswagen of Downtown Chicago!

May 03, 2022

I call in to get my remote started fix and it’s going to be almost a month that they haven’t call me back More

by YANKEE2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis Tinoco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2022 -

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, and we’re sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to Bill Dolan at 312-628-4848. Thank you! .

May 03, 2022

So far the service department goes out of their way to help and take care of their customers. They go out of their way to answer customers questions comments. More

by annette.brown1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 04, 2022 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 02, 2022

Customer service was great! ! Thanks Was checked I at my schedule appt, will schedule again More

by chantanaburke
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2022 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Volkswagen of Downtown Chicago!

April 29, 2022

Professional and always looking to make a deal. Keep their inventory clean and clean dealership as well More

by lukecogan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dorry Adkins, Neil Lariosa, Jon Fusha
Report | Print
May 02, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Luke, and we look forward to working with you again.

April 25, 2022

Everyone was very helpful. Would highly recommend Volkswagen of Downtown Chicago got your next purchase. More

by mshaikh3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Castaneda, Neil Lariosa
Report | Print
Apr 25, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 25, 2022

Manny Raya - Internet Sales, refused to even send me additional photos of the vehicle I inquired about through Cars.com. Less than helpful. did the bare minimum, clearly not interested in putting any ef More

by Patrickcase11
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Manny Raya - Internet Sales.
Report | Print
Apr 29, 2022 -

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, so we're disappointed to hear that your experience didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, Patrick, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

1
...
99
100
101
...
261