Volkswagen of Daphne

The dealership is always clean. They are all eager to help.. The front desk girl was very sweet. The car's on display are set up nice They are all eager to help.. The front desk girl was very sweet. The car's on display are set up nice More

I needed help with my atlas and was told it would take days and was offered no service vehicle but was instead referred to the enterprise across the street where there were no cars. I am a single parent. days and was offered no service vehicle but was instead referred to the enterprise across the street where there were no cars. I am a single parent. I have one car. I felt like Billy was flippant about the inconvenience. Additionally, the fix that was needed was outrageous for the age and mileage of the set More

I couldn’t be happier with my experience at this dealership! Chris was an awesome salesperson, and I truly appreciated the service and personal attention I received. I drove from Biloxi, MS, after b dealership! Chris was an awesome salesperson, and I truly appreciated the service and personal attention I received. I drove from Biloxi, MS, after being in contact with three other dealerships—including one that wanted me to pay extra for the mats already in the vehicle. Cough, cough… VW of Mobile. It was absolutely worth the trip! I highly recommend driving the extra miles—you won’t be disappointed. Thank you, Chris and the team, for a great experience! More

Get service. Keep me informed in all things. Always a great experience at VW Of Daphne .?? Keep me informed in all things. Always a great experience at VW Of Daphne .?? More

I have shopped for quite some time. Many a dealerships, this is the first dealership that has actually worked with me on the price. You can take that for what it's worth. Some salesman Many a dealerships, this is the first dealership that has actually worked with me on the price. You can take that for what it's worth. Some salesman say, we're already at the lowest. Some say, if they come down in price they've overpriced it to begin with. All I know is the price of the truck I was looking at, was in line with other dealerships. It was dropped down under blue book value. Was the truck perfect, no, but it was used and 90k plus miles. They didn't tell me, that's the lowest we'll go. Looked it over and and made a lower offer and they agreed. I might have been able to go possibly lower, but after this dealership said, "we'll work with you", and dropped the price even lower. Made all the difference to me. More

I recently leased a VW Atlas from the team at VW Daphne. Koty And Mike were great and put together a good deal (I made it challenging for them!). Their customer service was very professional and they were p Koty And Mike were great and put together a good deal (I made it challenging for them!). Their customer service was very professional and they were patient with me in helping to find the right car at the right price. Thank you both 🙂 More

He communicated well with me prior to work being completed. The work was completed timely. completed. The work was completed timely. More

First, this is not on Emma. This is the second time I scheduled an airbag warranty fix nearly 2 weeks in advance. The first time, I dropped the car off a day early (this is my d This is the second time I scheduled an airbag warranty fix nearly 2 weeks in advance. The first time, I dropped the car off a day early (this is my daily work car), I did not receive any updates and then was called at 3:30 Friday and was told the wrong part had been ordered. We live one hour round trip from the dealership. We had to get it Saturday, unfixed. 6 weeks later, I was called and told the part was in. I scheduled it for 10 days later. I even dropped it off Wednesday at 3pm for a Friday morning appointment. I also added an oil change and tire rotation since it would be there for 2 days. Billy said he would keep me updated and also said it would be no problem that I wanted to just get it Saturday morning. My husband went by to pay and grab the keys... I had surgery Thursday and wasn't available (and the reason I could leave it for 2 days) and he was told it wasn't ready. No one knew why. Emma was so kind and frustrated with us. I needed it for work Monday. Husband headed home. Emma called me and apologized and said she didn't feel comfortable with us taking the vehicle later b/c it was an airbag issue and she was going to get me a loaner. Husband came home to get me and we picked up the loaner. Need I say more? More