Volkswagen of Alamo Heights

Giving a “5” rating for service advisor Tawni Jade as far as customer service when at the dealership but there is a DEFINITE problem when trying to contact the dealership by phone. Got put on hold several as customer service when at the dealership but there is a DEFINITE problem when trying to contact the dealership by phone. Got put on hold several times and finally hung up because no one picks up. Very frustrating to not be able to speak to someone when have questions. Even though this is the closest dealership to our home will definitely think long and hard about purchasing another vehicle from dealership that has such lousy telephone etiquette. More

We visited 4 dealerships and chose to do business at Alamo Heights VW because they worked with and FOR us. Our salesman, Jordan, made us feel comfortable and worked hard to get us the deal we needed an Alamo Heights VW because they worked with and FOR us. Our salesman, Jordan, made us feel comfortable and worked hard to get us the deal we needed and continues to take my calls and help me out. I 100% recommend the dealership and Jordan. More

I've had my Jetta serviced at VW at Alamo Heights for a few years and I've always received outstanding service. Carlos Lica has always provided honest and exceptional customer service. few years and I've always received outstanding service. Carlos Lica has always provided honest and exceptional customer service. More

Crystal was very nice and accommodating experience was positive. Cost was a little high but work was completed as stated. positive. Cost was a little high but work was completed as stated. More

My salesman was awesome from start to finish . Very knowledgeable on this product ( my new Tiguan). Every one was friendly, They respected My time. Overall a great experience. 😊 Very knowledgeable on this product ( my new Tiguan). Every one was friendly, They respected My time. Overall a great experience. 😊 More

Crystal went the extra distance to review previous work invoices to find battery and see that it was still Under warranty. Got the 110,000 mile maintenance done. She assured me I’d be back on the road by e invoices to find battery and see that it was still Under warranty. Got the 110,000 mile maintenance done. She assured me I’d be back on the road by end of day. Promise kept and I’m much appreciate Alamo VW keeping their word. More

Everyone at Volkswagen of Alamo Heights was professional, friendly, and communicative - I highly recommend this dealership! friendly, and communicative - I highly recommend this dealership! More

Service center was very friendly, though, and fast. They even finished before the quoted time! Great service! They even finished before the quoted time! Great service! More

I brought my Passat in to have it serviced. This is my first time as the Passat is new for me. CARLOS LICEA WAS AMAZING!! Could I go somewhere else for service? Of course. Will I? NOT AT ALL, m This is my first time as the Passat is new for me. CARLOS LICEA WAS AMAZING!! Could I go somewhere else for service? Of course. Will I? NOT AT ALL, my loyalty was earned today. Everything was explained and though I was late to my appointment, they easily accommodated me in the next available appointment. From start to finish, I was taken care of. Loved the experience. Carlos needs a freaking raise. More

Well I am very happy with my service Advisor Carlos Licea helped me a lot it was my second time this dealership and customer service was great. helped me a lot it was my second time this dealership and customer service was great. More