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Volkswagen of Alamo Heights

San Antonio, TX

Overview
Reviews
Vehicles
4.6
954 Reviews
Call Dealership (210) 828-1201
View Awards

1402 Northeast Loop 410

San Antonio, TX

78209

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Showing 954 reviews

September 25, 2026

Made an appointment for oil change and it took 3 hours. They didn’t wash my car because they said 4 cars ahead of me. It was 3:45 and I was the only one left in the waiting room. They could do better or n More

by Patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Ward
Print
September 20, 2026

Part delayed 3 weeks, assigned group 1 wasn't aware car never left their service department. Vw jetty 2024 w/58,00 miles More

by belchersue54
Workmanship
Recommend Dealer
No
Employees Worked With
Service department group 1
Print
Sep 23, 2026 -

Volkswagen of Alamo Heights responded

We do certainly apologize for the delay with parts. There are times where parts will need to arrive internationally. It was an error on our end in the special order parts communication, that you had picked up the vehicle while waiting for the parts to arrive. We apologize greatly for the mix up and appreciate your continued service with Group1 Volkswagen Alamo Heights.    Mike Terry  Service Director  Group 1 Volkswagen Alamo Heights  mterry@group1auto.com

September 20, 2026

Great service as always. The staff is professional. Even though they were busy they managed to get my car serviced and ready right on time. More

by DA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul
Print
Sep 23, 2026 -

Volkswagen of Alamo Heights responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 17, 2026

Fast, efficient and good service, cristyne was very supportive and friendly . My car was washed and deliver in time More

by sergio.garrido99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristyne
Print
Sep 21, 2026 -

Volkswagen of Alamo Heights responded

Hi Sergio, we're happy you found Cristyne to be so supportive during your experience here at Group 1 Volkswagen Alamo Heights. If you have any further questions, please give us a call. We're always happy to help!

September 16, 2026

My experience here was really good. I was greeted as soon as I arrived. Everything was explained and talked about monthly deals. Service was done within a moderate timeframe and the cus More

by kalcantar34
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raul Rodriguez
Print
Sep 17, 2026 -

Volkswagen of Alamo Heights responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 14, 2026

Crystal (service advisor) was great in explaining everything done to vehicle. Great experience. Like always More

by Silva.larry70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal
Print
Sep 15, 2026 -

Volkswagen of Alamo Heights responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

September 12, 2026

Rodney took good care of me for my service appointment. He is a good guy. Recommend him as a service advisor. More

by Mikeweissbr549
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Audas
Print
Sep 14, 2026 -

Volkswagen of Alamo Heights responded

Hi, thank you for your kind review; we are happy to pass along your comments to Rodney here at Group 1 Volkswagen Alamo Heights! If you have any further questions, please don't hesitate to reach out!

September 10, 2026

Always great service to the client, done in a great manner and the quality of work is amazing. More

by marceloruizg95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liaieli
Print
Sep 11, 2026 -

Volkswagen of Alamo Heights responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 03, 2026

Mr. Francisco Casas provided very good service. He kept me informed at every step of the process. I appreciate the level of service he provided me. More

by Casey.Marc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Casas
Print
Sep 04, 2026 -

Volkswagen of Alamo Heights responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Volkswagen Alamo Heights. If you're ever in need of more help, please let us know!

September 01, 2026

Roselyn was very attentive and the best! Incredibly helpful and got me back my car within same day of drop off! More

by Kaley Giap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roselyn
Print
Sep 02, 2026 -

Volkswagen of Alamo Heights responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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