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Volkswagen of Alamo Heights

San Antonio, TX

Overview
Reviews
Vehicles
4.6
964 Reviews
Call Dealership (210) 828-1201
View Awards

1402 Northeast Loop 410

San Antonio, TX

78209

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Showing 964 reviews

October 15, 2026

The experience this time was great, crystal was an amazing advisor and kept me up to date on everything! More

by Juan Rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal, Chris Cameron
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Oct 15, 2026 -

Volkswagen of Alamo Heights responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

October 14, 2026

The service department side of this dealership is great. Absolutely no complaints about their courtesy and professionalism. Scheduling is very accommodating. Work is done in a timely manner. Sales? No. More

by Sid Sanders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t recall the salesman’s name.
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Oct 15, 2026 -

Volkswagen of Alamo Heights responded

Sid,   I appreciate the feedback and the kind words about our service department. I would love the opportunity to speak with you about whatever issues you may have had with the sales department. Please reach out to me whenever you are available so we can discuss.     Thank you   Chris Cameron General Manager Group 1 Volkswagen of Alamo Heights (210)582-1148 ccameron@group1auto.com

October 13, 2026

Very nice and helpful professional people. Service was through albeit somewhat time consuming. My car was returned to me in great shape, I love this car. More

by bigjim86323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney in service, Tim in sales
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Oct 16, 2026 -

Volkswagen of Alamo Heights responded

Hi, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

October 10, 2026

My appointment today went great. All staff was friendly and very helpful. I will be back again More

by Jesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leilani
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Oct 12, 2026 -

Volkswagen of Alamo Heights responded

Hello Jesse, we're happy you found our staff to be so supportive during your experience here at Group 1 Volkswagen Alamo Heights. We can't wait to see you again. Have a great day.

October 09, 2026

Roselyn was great, I came in for an oil change in the morning and she had me in and out quickly! very friendlyn More

by icygreyblackblue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roselyn
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Oct 12, 2026 -

Volkswagen of Alamo Heights responded

Hi, we're happy you found Roselyn to be so supportive during your experience here at Group 1 Volkswagen Alamo Heights. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 06, 2026

Awesome service advisor. Job well done and very fast. Service advisor was very pleasant and helpful. More

by Boricua007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leilani Rodriguez
Print
Oct 08, 2026 -

Volkswagen of Alamo Heights responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 01, 2026

My service rep was friendly, service was true to appointment time, & lots of great communication. More

by rhiannon_reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul in service.
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Oct 02, 2026 -

Volkswagen of Alamo Heights responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 29, 2026

Very helpful and friendly staff, were prompt and took their time to help me and my vehicle. More

by 0.fetlock_litany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco cassas
Print
Oct 04, 2026 -

Volkswagen of Alamo Heights responded

Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 28, 2026

Everyone was friendly and professional. Service was speedy. The lounge was clean and offered refreshments More

by shelleyanderson1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Name not listed
Print
Sep 30, 2026 -

Volkswagen of Alamo Heights responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

September 28, 2026

Poor quality service. Lack of communication on vehicle ready time. Service portal did not alert me of my vehicle status. Didn’t receive any phone call or voice mail Oil in More

by NeverReturning96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Cameron
Print
Oct 04, 2026 -

Volkswagen of Alamo Heights responded

David, We appreciate the feedback and we do apologize for a less than perfect service experience. We would love to see you back at some point and hope that we can somehow earn you back as a customer in our service department. Thank you, Chris Cameron General Manager Group 1 Volkswagen of Alamo Heights (210)582-1148 ccameron@group1auto.com

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