Volkswagen of Alamo Heights

This was a nice maintenance appointment Did not take long and with a good crew. long and with a good crew. More

Got great service, the scheduled appointment was no wait and everything was done as quoted. and everything was done as quoted. More

I highly recommend Volkswagen of Alamo heights to service your vehicle.. Roselyn have great customer service, she made sure I was well taking care of very fast your vehicle.. Roselyn have great customer service, she made sure I was well taking care of very fast More

Was in service department with Krystle gave me instructions said how to use a texting. Ask her questions about my car eventually she told me that I was bugging her basically that’s what she said t instructions said how to use a texting. Ask her questions about my car eventually she told me that I was bugging her basically that’s what she said that I’m keeping her from doing other jobs. I was stunned and shocked so I’m never going back there again. More

Tim Bailey did a great job in assisting me with my recent trade in and purchase. I would highly recommend trade in and purchase. I would highly recommend More

Great car purchasing experience. Very casual and no pressure experience working with John Kim to purchase my vehicle. Very casual and no pressure experience working with John Kim to purchase my vehicle. More

Mil gracias exelente atención y servicio De Francisco y con respecto al servicio dela agencia exelente con respecto al servicio dela agencia exelente More

Made an appointment for an oil change. Upon arrival, we were told it’ll take 2h. When I asked why so long for an oil change, I was told that its because they check for other things (filter Upon arrival, we were told it’ll take 2h. When I asked why so long for an oil change, I was told that its because they check for other things (filter, etc), as well. Two hour wait for an oil change is insane! I left and came back after two hours. The car was tagged on the lot. Assuming they forgot to text me it’s done, I went in to pick it up, just to find out the service didn’t even brought to the bay, yet. Unbelievable.. I stayed another 1.5h in the lobby to wait for an oil change. Nobody should wait for a totally of 3.5h for an oil change. Somebody’s not doing their job properly, and that’s at the customer’s cost. Sad. More

Crystal was very polite and helpful. Explained everything the car needed. Work was done in a timely manner. Explained everything the car needed. Work was done in a timely manner. More