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Volkswagen of Alamo Heights

San Antonio, TX

4.5
613 Reviews

1402 Northeast Loop 410

San Antonio, TX

78209

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Showing 613 reviews

January 04, 2025

I have bought two brand new VW’s from this dealership and their service department is the best in town. Crystal took excellent care of my car - thank you ! More

by Dkirby60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal
Jan 06, 2025 -

Volkswagen of Alamo Heights responded

Hi, we are so happy to read such a great review about Volkswagen of Alamo Heights! Please don't hesitate to reach out to us if there's anything more we can do!

January 04, 2025

Great service after the sale and during the sale , ASK for Mario Espinosa he will be upfront and honest & no games ok r sales tricks ! His cell 2104595500 ! More

by donmariovw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Espinosa
Jan 06, 2025 -

Volkswagen of Alamo Heights responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Volkswagen of Alamo Heights! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 03, 2025

They got the price I wanted with the warranty and maintenance and everything I want in the vehicle thank you Roselyn More

by madisonstroud324
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roselyn
Jan 04, 2025 -

Volkswagen of Alamo Heights responded

Hi, thanks for your praise and kind comments about Roselyn. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Volkswagen of Alamo Heights!

January 02, 2025

Service center was backed up and there was a bit of a wait but service was still great. Everyone had a great attitude. More

by Agant10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abbie Jackson, Donte Butler
Jan 04, 2025 -

Volkswagen of Alamo Heights responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

December 31, 2024

Excellent customer service. Promptly attended to me as I arrived at the dealer for services. More

by lilianngante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abbie
Jan 02, 2025 -

Volkswagen of Alamo Heights responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 29, 2024

Hi! Great service!! They took care of me fast and when I needed extra time they understood. It helped me alot thank you 😊 More

by Coopermaria302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
He works at the car service, black man no glasses.
Jan 01, 2025 -

Volkswagen of Alamo Heights responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 27, 2024

Didn’t do what they promised. Recall part was not in despite them saying it was. Fluids were not topped off as they said they would, so it makes me wonder if they did all they wer More

by drfavila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who helped me
Dec 27, 2024 -

Volkswagen of Alamo Heights responded

We apologize for the extremely disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. If you would like to discuss your experience further, please don't hesitate to reach out to me. Lee Tinoco General Manager ltinoco@vwofalamoheights.com

December 27, 2024

I very much enjoyed the experience. My advisor Tawni was extremely helpful in understanding what was happening with my car and kept me up to date. While I was there I started walking ar More

by benbowen27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tawni, Tim Bailey
Dec 28, 2024 -

Volkswagen of Alamo Heights responded

Hi, we're happy you found our staff to be so supportive during your experience here at Volkswagen of Alamo Heights. If you have any further questions, please give us a call. We're always happy to help!

December 27, 2024

Eliot was amazing, it usually takes a very long time to even be acknowledged here, even with an appointment … This time was pleasant because as soon as Eliot walked in he not only acknowledged us but hel More

by andrea101404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliot
Dec 29, 2024 -

Volkswagen of Alamo Heights responded

Hi, we're happy you found our staff to be so supportive during your experience here at Volkswagen of Alamo Heights. We hope you have a great day!

December 26, 2024

Great customer service would definitely recommend for any service needs you may have with your VW. More

by Sautry8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adnaan Rowshan
Dec 27, 2024 -

Volkswagen of Alamo Heights responded

Hi, we are so happy to read such a great review about Volkswagen of Alamo Heights! If you have any further questions, please don't hesitate to reach out!

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