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Volkswagen of Alamo Heights

San Antonio, TX

4.6
657 Reviews

1402 Northeast Loop 410

San Antonio, TX

78209

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Showing 657 reviews

February 26, 2025

Service was done quickly and professionally and the communication was great. Thank you for taking care of my Tiguan. Carlos was great. More

by johnjubela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Feb 28, 2025 -

Volkswagen of Alamo Heights responded

Hi, thank you for your kind review; we are happy to pass along your comments to the Carlos here at Volkswagen of Alamo Heights! Please don't hesitate to reach out if there's anything additional we can do for you.

February 26, 2025

Service was done quickly and professionally and the communication was great. Thank you for taking care of my Tiguan. Carlos was great. More

by johnjubela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Feb 28, 2025 -

Volkswagen of Alamo Heights responded

Hi, thank you for your kind review; we are happy to pass along your comments to the Carlos here at Volkswagen of Alamo Heights! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 25, 2025

I wish you would care about the customer as much as when I bought the car. Shuttles are one way now, even when I spend $1,500 on a repair. Your estimates are way off. The updates on the car are pointless. I More

by McLain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Cameron, Victoria Hammond, James Ward
Mar 01, 2025 -

Volkswagen of Alamo Heights responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Mike Terry Service Director Volkswagen of Alamo Heights Phone: 210.582.1143 Email: mterry@vwofalamoheights.com

February 24, 2025

Hands down the best dealership! They work with you and get you where you need to be we will definitely be coming back for our future vehicles! More

by stephanienicole045
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Bailey
Feb 28, 2025 -

Volkswagen of Alamo Heights responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

February 24, 2025

Very good Service and real nice people, Turned in my VW for an oil change. Did a good job and would recommend Alamo Heights VW. More

by Melvin Holton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cameron
Feb 28, 2025 -

Volkswagen of Alamo Heights responded

Hi Melvin, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

February 23, 2025

Great Service and Support by Tawni Jade. I was in and out in no time. Ms Jade was helpful and explained all the details from service to possible length of time required. We been buying a More

by annryan29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tami Jade
Feb 28, 2025 -

Volkswagen of Alamo Heights responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 22, 2025

Clean and busy. Had an appt for oil change but still took over an hour and a half More

by jdhenneke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember her name
Feb 28, 2025 -

Volkswagen of Alamo Heights responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

February 21, 2025

Tawni is the best advisor there! I always get my oil changed there and the customer service is usually good but today was the best! They were quick, attentive and very kind. I love t More

by amedina0620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tawni, Adviror
Feb 23, 2025 -

Volkswagen of Alamo Heights responded

Hello, thank you for your kind review; we are happy to pass along your comments to Tawni here at Volkswagen of Alamo Heights! We are always more than happy to assist you if anything else comes up. Take care!

February 20, 2025

Scheduled a recall and to my surprise I got my car back the same day. Service Department was great. More

by Patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Aida’s
Feb 21, 2025 -

Volkswagen of Alamo Heights responded

Hi Patty, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 18, 2025

Truly outstanding service from Tawni at VW of Alamo Heights she made the experience very pleasing as well as keeping me informed of the vehicle status. More

by Roland Munoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tawni
Feb 18, 2025 -

Volkswagen of Alamo Heights responded

Hi Roland, we're happy to hear you had such a positive experience with our team! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Volkswagen of Alamo Heights!

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