Volkswagen of Alamo Heights

I first purchased a Touareg fron Clearlake VW in Houston. After 1 month of ownership the TDI engine blewup and the car was towed to Rod East Volkswagen in San Antonio. My dealings with VW of America were h After 1 month of ownership the TDI engine blewup and the car was towed to Rod East Volkswagen in San Antonio. My dealings with VW of America were horrible thru this ordeal and my opinion of VW went to 0. The folks at Clearlake were sympathetic but of no help. It was the team at Rod East that supported me from day one. They listened, consoled, offered thoughts and communicated my feelings to VWA. I finally negotiated a settlement and bought a new CC from Paul Hernandez who led the team at Rod East. Had it not been for Paul and the entire staff at Rod East I would have never bought another VW again. More

I have bought from 4 different dealerships here in San Antonio, and Rod East Volkswagen has been, by leaps and bounds, the best experience. I submitted a form online and Lori responded promptly. She set Antonio, and Rod East Volkswagen has been, by leaps and bounds, the best experience. I submitted a form online and Lori responded promptly. She set me up with an outstanding sales person (Daniel). The car that I wanted had already been sent to auction, but Lori got it back before it had gone up and I was able to purchase the car that I was wanting. The sales process was extremely transparent and financing was a breeze. All-in-all, it was the most pleasant car buying experience that I have ever had. THANK YOU ROD EAST!!! I am now a V-DUBBER for life! More

Everybody from the sales department starting with Mr. Mario Espinosa ending at the service department with Mr. Brain, my experienced have been very good. The Volkswagen is a very good car, is my beli Mario Espinosa ending at the service department with Mr. Brain, my experienced have been very good. The Volkswagen is a very good car, is my beliave that in comparison with other brands it might be overpriced. Thank you very much. More

I took my mother to look at the jettas and our salesperson Mario was awesome. He was patient with my mother's needs, and his customer service was the best. I was so impressed with the jetta that s salesperson Mario was awesome. He was patient with my mother's needs, and his customer service was the best. I was so impressed with the jetta that she bought, that I know my next vehicle will be a Volkswagen!All of the people at the dealership were very nice and cordial, and that made my mother feel at ease. Mario even showed us his own jetta, and then we realized that he means it when he says jettas are the best. More

I bought a used bmw from Mario Espinosa,he was friendly and very low presure and that is what made me want to buy .I will see him again for my next purchase. aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa and very low presure and that is what made me want to buy .I will see him again for my next purchase. aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa More

I went to Rod East, because I had a vheicle that was a lease from them with my ex-wife name on it. After talking to Daniel, we decided that buying a new car would be the benefical approach. I told him tha lease from them with my ex-wife name on it. After talking to Daniel, we decided that buying a new car would be the benefical approach. I told him that I was interested in the Eos or the CC. After comparing the two cars, we decided to go with the Eos. Within seconds of that we went for a test drive. They onlt had 2 Eos's on the lot the car I endeed up getting was not the one I test drove. Instead I took the one that was parked inside the sales office. Then we talked about a price, I told him my budget and he was able to see if lease or loan was better. The loan was in my buget and without mile limits. Three days later I called him and told Daniel that I had another vehicle that we are upside down in. I told him that my ex-wife will own that vehicle so I wanted to get it out my name. He ran some numbers, gave us a trade quate without seeing the vehicle and was able to reduce her payment by $200. So we like the results and went in and she leased a VW Golf, with the help of Daniel. My mom is thinking about getting an Eos, and I told her when she is ready to call Daniel Saenz, because he listen to you, is understanding of you situation and doesn't sell you a car that you don't need, but rather a car you want and will enjoy. More

Daniel did an excellent job of researching vehicles and finding the right car for me. Also, the dealership gave me much more for my trade-in than several other dealers I visited. Daniel went the extra mi finding the right car for me. Also, the dealership gave me much more for my trade-in than several other dealers I visited. Daniel went the extra mile to make the purchase happen by finding custom wheels for my new car. He even changed the wheels himself to make sure that I got out of the dealership on time. More

Our experience in purchasing a new vehicle from Rod East Volkswagen surpassed our expectations in all respects. Our salesman, Julio Carmona, was knowledgeable, courteous, and helpful. He did not pressure u Volkswagen surpassed our expectations in all respects. Our salesman, Julio Carmona, was knowledgeable, courteous, and helpful. He did not pressure us in any way, which is exceptional in our car buying experience. We feel the price and value are commensurate. To wit, we are extremely pleased with our purchase. More

Why do we love Rod East VW? I'll tell you why. For years we have gone to Rod East Volkswagon to purchase our vehicles. We have purchased new VW's, used VW's, and even a used Honda from their used car select we have gone to Rod East Volkswagon to purchase our vehicles. We have purchased new VW's, used VW's, and even a used Honda from their used car selection. The service is number one, from the sales specialists to the guys in the service department, they have always treated us like family. On our most recent purchase, we traded in our VW van for a used Honda van. The transaction was without hassle. Paul Hernandez took us through each step with ease, he demo'd the used vehicle, and even put on the plates when we picked it up. His quality service reinforced our impression that Rod East VW is the best dealership around!. It may be another 5 years before we purchase a new vehicle, but Rod East is the first place we will look. Thanks Paul Hernandez and thanks Rod East! More

We first met Paul Hernandez while waiting for repairs on our previous car at the dealer next door. We had been planning to purchase a new car for several months and had already visited several dealerships a our previous car at the dealer next door. We had been planning to purchase a new car for several months and had already visited several dealerships and driven three different makes of sedans. Paul greeted us warmly and we had his full and personal attention, even though we told him we were just passing time. We asked him to show us a new Passat station wagon because we had driven one as a rental in Germany. Paul responded to every question we asked with factually correct information. Even when a particular feature of the Passat was not appealing to us, he did not try to talk us into anything or to convince us that we should accept something not on our list of priorities. He was just a tremendous source of information and knowledge with absolutely no hint of sales pressure. He earned our trust completely. On the same front lot was a 2010 CC, fully equipped with 18" wheels,navigation and premium sound. The car really got our attention because of the really high curb appeal even though we were not in the market for the expensive options. Our personal guide to Volkswagen, Paul, was equally knowledgeable about this car and willingly (even eagerly)gave us detailed information about the many standard features of the luxury package. We especially liked the leather trim, blue tooth phone capability, full power front seats,etc. etc. etc. We did not ask to test drive, but told Paul we hoped to return for that at a later date. We did return on April 15 when we were able to get our previous car after repairs at the dealer next door. On that day Paul was not at the Rod East dealership because he was attending a training session. We were welcomed by Mario Espinosa who understood our desire to continue working with Paul, but he assured us that Rod East VW was a family of dedicated employees and all were motivated by friendly customer service. Mario toured us through the storage lot pointing out every CC in stock and answering our questions. Just as we were ready to test drive, Mario pointed out a silver luxury model that we could drive if we wished. We later learned that it was a demonstrator model being driven by Mr. Rod East as his personal vehicle. That test drive almost certainly clinched the deal for us, especially when we learned of the new car warranty but with a very generous discount. Mario started us off on the paperwork and Mr. East personally stopped in to tell us he was sure we would really enjoy this car. The car is now ours and we are really enjoying it. We returned to San Antonio on April 23 when Paul had arranged for some minor details to be checked out. A courtesy shuttle was provided to our downtown hotel and we were picked up again that afternoon to claim our new CC. We met several other members of the Rod East family and all fully embodied the Rod East spirit of friendly and exceptional customer service. We are back in Corpus Christi now, but Paul's latest good will effort was a follow-up phone call to let us know that we could call him with our questions at at any time or stop by for a visit the next time we are in San Antonio. Thanks personally to Paul Hernandez with assistance from Mario Espinosa and all of the Rod East crew that we have already met. Delbert and Hedy Hooper More