Volkswagen of Alamo Heights

Stay awhile and listen. Over all I am extremely frustrated with how business was done here. I found the car i wanted after 20 minutes of being there. it took 6 hours to figur Over all I am extremely frustrated with how business was done here. I found the car i wanted after 20 minutes of being there. it took 6 hours to figure everything out. Yes... I was there 6 hours from 10 until 4pm when we finally left. First the sales rep was friendly, but he doesn't know anything about the cars I was looking at which first was a 2010 lancer, and 2nd a 2013 Golf. Every question I asked he wasn't sure. Fine okay doesn't matter, my Father has a VW and he loves it. So I felt i could trust the dealership. Well, despite that I wanted the car. Then the salesmen who was working with me. ditched me. i dont know where he went. i didn't know who was helping me, and i didn't get any help until i went to the service counter and asked for it even then... i waited. Finally i got the car. I signed the document showing that they checked everything on the car, because they have a "drive without worry off the lot" policy. Well, finally we drove off the lot and what happened? the windshield wipers are busted (there was a rain that evening) and we had 2 fuses burnt out. right out of the lot. so now i can't trust them. I get home and i dont hear anything from them about my billing, i dont know who, where, how they want me to start paying. i didn't a letter or an email. not even a phone call. so i'm sitting in limbo. i call to find out all this information and Andy the financial services guy doesn't answer or return phone calls. 3 times i called. 2 times left a message. the 4th time i was pretty livid with their service and help. i want to find out about my registration because i havent heard anything of it. i had to call again and vent my frustration for any real action to happen. i traded in a car of coarse i didn't get much for it. but that wasn't an issue. The serves has been lousy and i do not feel satisfied or confident in my purchase. More

Patient Professional Dedicated Salesperson Chivalry is not dead people! I had the greatest experience ever this week with Julio Carmona at Volkswagon of Alamo Heights. We were not sure what w Chivalry is not dead people! I had the greatest experience ever this week with Julio Carmona at Volkswagon of Alamo Heights. We were not sure what we wanted and had the poor guy running all over the place. He was patient and attentive without being pushy or overbearing throughout the whole process. He treated my parents and I with respect in every situation, whether it be communicating by text, email, or phone. He as respectful of our financing concerns and delivered specifically what we asked for. Thank you for making this experience a good one. We will recommend and buy again from VW of Alamo Heights, thanks to the hard work and courteous manner of Julio Carmona! More

Do not purchase a used vehicle from Volkswagen of Alamo Heights. I made the mistake and I am astonished at the absolute disrespect I received from the sales and service team after the sale. Members in m Heights. I made the mistake and I am astonished at the absolute disrespect I received from the sales and service team after the sale. Members in management of the sales as well as the service team made me feel very uncomfortable when I wanted to accomplish what was promised to me at the time of the sale. In my opinion this dealership is particular to new car buyers only. I highly recommend shopping anywhere else. The service of Volkswagen of Alamo Heights is ludicrous. More

We could not have asked for a better team of sales and customer service. They have all been very helpful. The car met all of our expectations and more. Our only regret is that we didn't buy a Volkswagen s customer service. They have all been very helpful. The car met all of our expectations and more. Our only regret is that we didn't buy a Volkswagen sooner! More

The service manager (Jay Maynard) was very condescending and rude when I had a complaint about the service done to my vehicle. He made me feel like I was just a dumb customer and I didn't know what i was ta and rude when I had a complaint about the service done to my vehicle. He made me feel like I was just a dumb customer and I didn't know what i was talking about. I have taken my vehicle there since 2009 when it was Aros East without EVER having any problems. This dealership is under construction and is just an eyesore to the customer. I will gladly take my business elsewhere. More

I walked into the dealership on 1/18/13 with $5000 in my pocket and I knew exactly what I was looking for; a used 2010 Jetta. I dealt with Marcey Morales in regards to my trade and the sale of a newer vehic pocket and I knew exactly what I was looking for; a used 2010 Jetta. I dealt with Marcey Morales in regards to my trade and the sale of a newer vehicle during the transaction. We negotiated price, payments and warrenty information. She told me she would contact me the following day to come back around 11am with my downpayment to finalize the sales contract and complete the sale. I waited for her to call and by 3pm I called the dealership and the staff told me she had gone home for the day. I hadn't heard back from her Sunday or Monday. I called her office and her personal cell on Tuesday at 10am. With several calls throughout the week I had not heard back from this girl. Finally on 1/24 I went back to the dealership to see if the vehicle was there and to see why Marcey had never returned any of my calls. At 11am I drove up to the dealership and upon walking in I saw Marcey running to the back and when I asked to see her the salesman told me she was "out to lunch". Then they proceeded to tell me the vehicle sold and they then attempted to try to sell me on a 2013 vehicle. At that point I walked out. I called the Internet Sales Manager (Laurie) to discuss the situation and she didn't return my call until the following day. When she did call she was very crass, condescending, rude, unprofessional and had no empathy for the issue and tried to sell me on a new vehicle, before I could even rebuttal she hung up on me. I called back and she sent me straight to voicemail. I then emailed Wes Burke (the GM of that location) to explain everything, he sent a response to my previous email 2 days late and extremly short explaining used cars are "in high demand". At this point based on the experience, customer service, and low level of "street smarts" I received from this location I have filed a formal complaint with the Better Business Bureau, I have forwarded an email and complaint with the Texas Attorney General Mr. Greg Abbott, a complaint with the Texas Business Association, and most importanly a complaint to Frank Grese (Regional Manager for Group 1 Automotive; the owners that have obtained VWofAH to their portfolio) and another complaint to Earl Hesterberg (the current CEO of Group 1 Automotive). I have sent a letter to San Antonio Express News, San Antonio Magazine and The Current to explain what type of business is being run at this local dealership. I have let Ernesto Ancira (great family friend) the Cavenders, Investigative Reporter Brian Collister of WOAI to spread the word about this location and specified not to EVER send potential clients to this location. More

Bait and switch. Brought new 2012 Jetta Sportwagen at a different dealer. Recently in for a check and tire rotation at 6 months, & 6400 miles. Mechanic claimed to find a clutch wear problem. After firs different dealer. Recently in for a check and tire rotation at 6 months, & 6400 miles. Mechanic claimed to find a clutch wear problem. After first assuring it was warranty work and would be done in one day, he left message on answer phone to say a certain clutch part showed excessive wear and would not be covered-- instead it would cost me over $1500 and I was to wait 2 weeks for parts! This is a new car that was examined by dealer service depts. 3 times since delivery in Sept., 2011. I found other complaints about this dealership and advise everyone to go elsewhere for a new or used VW of for service. Dealer is known as Rod East VW and also Freedom VW. Stay away. My grievance is now with VW of North America. More

We bought two new cars (Tiguan and Golf R) from Rod East VW. Everyone from the sales manager (Luis) to our sales person (Mario) and the finance manager (Richard) were extremely friendly and professional. Th VW. Everyone from the sales manager (Luis) to our sales person (Mario) and the finance manager (Richard) were extremely friendly and professional. They gave us a great deal, and we could not have asked for better service from start to finish. I have bought a dozen cars, and this was easily the best sales experience I have had. I highly recommend them to anyone in Texas looking for a VW. More

got certified car and found out a few weeks later that the tires were rotted. they said they would not fix it even tough certified. did not seem to care obout selling a car with life saftey issues. the 11 the tires were rotted. they said they would not fix it even tough certified. did not seem to care obout selling a car with life saftey issues. the 112 point check to become certified says the tires are checked. the sales manager said i should have check the tires before i bought it. i guess you have to do your own 112 point check, they don't! Poor dealership,certified pre-owned buyers go to some one else. More

I live in Austin, there are two dealerships here; both rude and difficult. Lori was easy to work with, had great follow through and therefore, I drove to San Antonio to purchase my Jetta. rude and difficult. Lori was easy to work with, had great follow through and therefore, I drove to San Antonio to purchase my Jetta. More