Volkswagen of Alamo Heights

I have been going to Rod East VW for the servicing of my Bug for years. The service department is the greatest! Soloman Harris has been my primary service agent and I cannot say enough good things about th Bug for years. The service department is the greatest! Soloman Harris has been my primary service agent and I cannot say enough good things about this young man! He is the consummate professional and CUSTOMER SERVICE rep. (Heavy on the CUSTOMER SERVICE!) He has personally come out to greet me upon arrival for a simple service visit and has even taken the time to show me how I can fix my problem without even having to see a VW rep. Imagine that! A service rep that actually takes the time to HELP A CUSTOMER SAVE MONEY!!!!! If only I could get this type of service everywhere I do business. I would also like to extend a heartfelt thanks to Brian for putting up with me all these years. You have the patience of Job. It has gotten to the point that I actually look forward to my 5000 mile check ups just to see you guys! That must mean I am either a very lonely man or you guys provide QUALITY service that is unequalled in all San Antonio...which can only come from QUALITY PEOPLE! Thanks for all you do...George Brandon More

Jose Manzo was pleasant,helpful and knowledgeable. He gave excellent personalized service and made the entire experience wonderful. It was a pleasure to work with him and could easily see myself purchasi gave excellent personalized service and made the entire experience wonderful. It was a pleasure to work with him and could easily see myself purchasing a vehicle from him in the future. I could not ask for much more. More

We had a great experience. I would recommend this dealership and Jose to others. I love my new Volkswagen. I plan to keep my volkswagen as long as I can. Its the best car I have ever owned. thats dealership and Jose to others. I love my new Volkswagen. I plan to keep my volkswagen as long as I can. Its the best car I have ever owned. thats all I have to say for now. Thank you again for everything. More

Overall service very good but would prefer a video for learning how to operate a vehicle that was described by someone there as a motherboard with wheels. Manual is somewhat difficult to follow. Everyon learning how to operate a vehicle that was described by someone there as a motherboard with wheels. Manual is somewhat difficult to follow. Everyone was friendly and helpful and facility clean and comfortable. More

My wife and I worked with Solomon Harris for all all our maintenance and service needs. He is honest and the best person to work with - though the dealership as a whole seems well run (not the typical shad maintenance and service needs. He is honest and the best person to work with - though the dealership as a whole seems well run (not the typical shady dealer). Go to Solomon and you'll get a fair shake. More

My salesman was great it is the service followup for oil changes etc that is lacking. I was also having a problem with the passenger side seat belt connection & had to end up making 3 trips back to the deal changes etc that is lacking. I was also having a problem with the passenger side seat belt connection & had to end up making 3 trips back to the dealership to finally have it fixed correctly and the waiting time for each was too long. Initially the wrong part was ordered. More

Solomon is very knowledgeable, helpful, and friendly. I would go to him for anything I need. On one visit, the back light had gone out. Solomon was very patient with me and showed me how to install the bul would go to him for anything I need. On one visit, the back light had gone out. Solomon was very patient with me and showed me how to install the bulbs. he told me where to purchase them and helped me install them. More

Rod East VW always make my visit and service needs a pleasant experience. John always display warm welcome friendly we are here to serve you. Compare to other Dealers where you are made to feel like you pleasant experience. John always display warm welcome friendly we are here to serve you. Compare to other Dealers where you are made to feel like you are disputing their daily operation, this is not so when you visit Rod East Volkswagen. More

This is only dealership that will treat you like your family. Mario is the type of salesmsan that listens and consider all your best opitions that will fit your budget. He has called me to check on me family. Mario is the type of salesmsan that listens and consider all your best opitions that will fit your budget. He has called me to check on me and my car several times after I had purchased the Tiguan. Luis Garcia is always the man to get it done, and also took the time to ask if everything was ok and how my family was doing. Gus Henderson also took the time out of his busy schedule to say hello and to make sure I was taken care of.....That's what I call Old Fashion Good Service!!!!!. I've bought 4 cars from Mr. East and get treated like.....I'm family!!! I've always recommended Rod East VW and always will. Thanks Reggie Davis More

Great Communication and Service. Bryan(Red Team Service adviser) always takes time to always answer my questions and takes care of little things I wasn't aware that needed attention on my wife's Golf. Kud adviser) always takes time to always answer my questions and takes care of little things I wasn't aware that needed attention on my wife's Golf. Kudos also to Charles the service scheduler for keeping me advised of the service interval on two cars. More