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Volkswagen of Alamo Heights

San Antonio, TX

4.6
657 Reviews

1402 Northeast Loop 410

San Antonio, TX

78209

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Showing 657 reviews

March 14, 2025

I was helped by John, he was amazing! Listened to what I wanted and helped me get exactly that, nothing less. It was definitely a smooth process. 10/10 would recommend to anyone. More

by Alenadann3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Pacheco
Mar 16, 2025 -

Volkswagen of Alamo Heights responded

Hi, we're happy you found our staff to be so supportive during your experience here at Volkswagen of Alamo Heights. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 14, 2025

Crystal is an amazing service provider. She quickly addressed everything I brought my car in for with professionalism. With other dealerships, I have not had good experiences when bringing More

by rogers1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal
Mar 17, 2025 -

Volkswagen of Alamo Heights responded

Hi, we're happy you found our staff to be so supportive during your experience here at Volkswagen of Alamo Heights. Please don't hesitate to reach out if there's anything additional we can do for you.

March 14, 2025

Elliot was fabulous! The best service ever even through a difficult time with the car! More

by Richdickridewell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elliot Pfeil
Mar 17, 2025 -

Volkswagen of Alamo Heights responded

Hi, we're happy you found our staff to be so supportive during your experience here at Volkswagen of Alamo Heights. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 13, 2025

Expected to go in for an oil change on my gti and pay a decent chunk of change. However, to my surprise, I had a coupon in my email and didn't pay nearly as much as I had anticipated. Also, I was told it w More

by jtbenge41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Hammond
Mar 16, 2025 -

Volkswagen of Alamo Heights responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 13, 2025

My overall experience with Abbie was great, she helped me with the entire service process of my Tiguan and she made it super easy and quick. I got my car back in just 3 hours, that is exceptional level of cu More

by rahilmoti1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abbie
Mar 16, 2025 -

Volkswagen of Alamo Heights responded

Hi, thank you for your kind review; we are happy to pass along your comments to Abbie and the team here at Volkswagen of Alamo Heights! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 05, 2025

Since our arrival we were treated with respect and very courteous personnel, very satisfied with our vehicle repair ( much better service then north park and almo mechanics seem mor knowledge at trouble sh More

by oscarozunaoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All in service department
Mar 05, 2025 -

Volkswagen of Alamo Heights responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 02, 2025

The team goes the extra mile to help the customer. I had a $650 service bill which I was ready to pay, but the service rep was able to find a warranty to cover the cost. She did this on her own. More

by reggief75
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Crystal
Mar 05, 2025 -

Volkswagen of Alamo Heights responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 28, 2025

I had an appiontment at 8 am. I took my car in for an oil change and to have recalls addressed. Dropped the car off at 8 am and it wasn't ready until 6 pm. More

by Shayelkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elliot , Chris Cameron
Mar 05, 2025 -

Volkswagen of Alamo Heights responded

We apologize for the extremely disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. If you would like to discuss your experience further, please don't hesitate to reach out to me. Lee Tinoco General Manager VW of Alamo Heights P: 512.716.5443 E: ltinoco@vwofalamoheights.com

February 26, 2025

Bryan and Andy really made trading in my car easy. I got the car I wanted and for a great deal. Andy was extremely friendly, knowledgeable, and even helped us entertain our son while we waited. If yo More

by michelleanne.wiggins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Rowshan
Feb 28, 2025 -

Volkswagen of Alamo Heights responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Volkswagen of Alamo Heights! Please don't hesitate to reach out if there's anything additional we can do for you.

February 26, 2025

Vehicle was done faster than expected and everything was communicated to me in a timely manner More

by jmf92365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney
Feb 28, 2025 -

Volkswagen of Alamo Heights responded

Hello, we appreciate you taking the time to leave us this feedback. We can't wait to see you again, have a great day.

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