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Volkswagen of Alamo Heights

San Antonio, TX

4.5
589 Reviews

1402 Northeast Loop 410

San Antonio, TX

78209

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Showing 589 reviews

December 19, 2024

Leilani Rodriguez was an absolute pleasure to work with. Another great experience at VW of Alamo Heights! She kept me up to speed through the entire process. She is definitely a keeper! More

by villasuitegv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leilani Rodriguez
Dec 21, 2024 -

Volkswagen of Alamo Heights responded

Hi, we're happy you found our staff so supportive during your experience here at Volkswagen of Alamo Heights. Please don't hesitate to reach out if there's anything additional we can do for you.

December 19, 2024

I took my vehicle to fix some issues. Mike Terry was amazing! He guide me through what we needed to do and made sure everything went smoothly. Truly grateful for him! Very happy with the More

by Mrbubba210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Terry
Dec 21, 2024 -

Volkswagen of Alamo Heights responded

Hi, we're happy you found Mike to be so supportive during your experience here at Volkswagen of Alamo Heights. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 18, 2024

This dealership has wonderful, thorough and friendly service. Ramon was extremely helpful and went above and beyond to make sure my repairs were taken care of. He is very knowledgeable and understanding More

by Kerrimcd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon in Service was amazing! Went above and beyond to take care of my car needs.
Dec 20, 2024 -

Volkswagen of Alamo Heights responded

Hi, we're happy you found Ramon to be so supportive during your experience here at Volkswagen of Alamo Heights. Feel free to reach out to us if you need anything. Have a wonderful day.

December 18, 2024

Tawni did a great job keeping me informed about the wait time and progress. Very friendly and accommodating. More

by claudia_ramos
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tawni Jade
Dec 20, 2024 -

Volkswagen of Alamo Heights responded

Hi, we're happy to hear you had such a positive experience with Tawni! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 18, 2024

Quick and easy. None of that back and forth game other dealerships play. Helpful. Friendly. More

by Lisa020970
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Espinosa
Dec 20, 2024 -

Volkswagen of Alamo Heights responded

Hi, it is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!

December 16, 2024

It was with good attention, also with good service. .it not took long time to wait. More

by Jesus Fernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abbie Jackson
Dec 20, 2024 -

Volkswagen of Alamo Heights responded

Hi Jesus, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 16, 2024

Guus vere busy today but very helpful at the end. Thanks for cleaning my car for me, that was awesome More

by yenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon
Dec 20, 2024 -

Volkswagen of Alamo Heights responded

Hi, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

December 15, 2024

The dealers never updated me throughout the day. They waited until 20 minutes before closing to give me a price, then changed it after I thought about it during the callback. They didn't want to wor More

by Rudylopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond
Dec 20, 2024 -

Volkswagen of Alamo Heights responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Lee Tinoco General Manager ltinoco@vwofalamoheights.com

December 14, 2024

I brought my car in to check for a "check engine" light. I was told to expect the the diagnostic to take 2 days. Within one day the diagnostic was done and the problem corrected. More

by Jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon
Dec 16, 2024 -

Volkswagen of Alamo Heights responded

Hello Jon, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 13, 2024

Very professional from the moment I dropped off my car for service. To the time that I went back to pick it up. More

by raeortiz67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. Ramon and ride transporter Jasmine
Dec 13, 2024 -

raeortiz67 responded

Just wanted to express my thanks to Ramon in the service department and also to Jasmin, who took me to where I needed to be for the day. I also wanted to extend my thanks to all of the other folks there who were so kind to me and remembered me when I came back later that day. That goes a long way for me!!!

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