Volkswagen of Alamo Heights

I highly recommend this Dealership! I have purchased many new cars over the years and I must say this was one of the most pleasant dealings I have ever had. I began my search for a new Tiguan on the In many new cars over the years and I must say this was one of the most pleasant dealings I have ever had. I began my search for a new Tiguan on the Internet and requested additional information from Rod East VW. I was almost instantaneously contacted by Lori and she invited me in for a test drive later that day. Upon my arrival, I was immediately greeted by Edgar and was literally driving the Tiguan (that Lori has sitting right in front waiting for me) within about 5 minutes. After my test drive, I guess you could say “the rest is history”.... that very next morning I was the proud owner of my new VW Tiguan!!! From my initial contact through my purchase, every person in the Dealership was extremely friendly and answered my multitude of questions. In addition and most pleasantly, there was absolutely no “high pressure” for me to purchase this vehicle. In general, I find this to be a "rarity" when working with car dealerships. It has been two weeks now and I am still in awe of this car and Dealership. Thanks you ROD EAST TEAM…. I feel like I’m part of the family and it feels great! Edgar, Lori and the team are all fabulous!!!!! More

Lori was very proactive with getting back with me and met my price request. Even though Lori was not in when I actually came in to look at the vehicle, Mr. Hernandez had all the necessary information and was my price request. Even though Lori was not in when I actually came in to look at the vehicle, Mr. Hernandez had all the necessary information and was able to get me into the vehicle I wanted. The Finance process was very efficient and I appreciated Mr. Roel's patience as I reviewed the paperwork in detail. More

This starts with Soloman Harris. I've had to take my 2001 Jetta in on a number of occasions for tune ups, oil changes, etc as well as major repairs (I drove the car hard in Europe on the Autobahn...not 2001 Jetta in on a number of occasions for tune ups, oil changes, etc as well as major repairs (I drove the car hard in Europe on the Autobahn...not to mention I flooded the engine. To the point, everytime I took the car in, Soloman provided the best customer service I've ever experienced in a dealership (FL, Germany, TX). It is because of him that I returned to Rod East VW in order to buy a car. At first, because of the ease-of-use of the internet, I stayed in touch with Lori in internet sales for 2 - 3 months. it took that long to locate a VR6 CC (2010) because of VW Germany's shipping guidlines. During that time I also (as opportunity arose) spoke with Daniel. Between Lori and Daniel I was kept abreast of when a CC would be available. Their follow-up was extra-ordinary. As things turned out, my wife and I ended up working with Mario Espinosa, who took us on a test drive of the 2010 CC VR6. Unfortunately, the CC that came in (again this is mother - VW in Germany determining how many cars are delivered where, incl. color) was white and we just couldn't get over the color thing. I know, picky. Anyway, Mario scoured the the US and found two VR6 CCs on the east coast, but they didn't fit the bill either. Mario suggested that we order a 2011 CC so that we would get the car we wanted. We reviewed the specs and it turned out that the 2011 had some things that we REALLY wanted and that clinched the deal. We haven't bought one yet, be we have placed an order! I can't speak for others' experience, but this VW dealership takes first place in my book. More

I was able to handle most of the transaction online with Lori: choice of vehicle, desired options, financing. Would have been a fast transaction at the dealership if the people ahead of me didn't have credi Lori: choice of vehicle, desired options, financing. Would have been a fast transaction at the dealership if the people ahead of me didn't have credit issues and negotiated with the only finance person for over two hours. More

I walked into the dealership with the same expectation that I have for every car dealership; lousy salesmen who are only worried about making a sale even if it means screwing over the customer. When I wa that I have for every car dealership; lousy salesmen who are only worried about making a sale even if it means screwing over the customer. When I walked into Rod East, I felt absolutely no pressure during any parts of the experience. Lori Esquivel (internet sales) introduced me to Daniel Saenz who showed me several different GTI models. Within a few minutes we were test driving a specific model that I picked out. Daniel was able to answer every once of my questions. When it came time to talk features, Daniel was honest with me and explained that they only have certain models in stock on the lot, but he would look a other dealerships around Texas to find the perfect match. After deciding to purchase the car I had originally test drove, I was pleased to hear that Rod East had agreed to a price that I had given them. The negotiating was very minimal and I never felt that I had to fight for what I wanted, instead it was just given. Just five days after I stepped foot inside Rod East I was driving off the lot with a brand new VW GTI. This is my fourth car purchase and it was the most hassle-free experience. More

Jose was very nice and proffesional. He was not pushy, which i was afraid was going to happen. All the information he gave me convinced me that my Tiguan was a great car to purchase...although I loved it which i was afraid was going to happen. All the information he gave me convinced me that my Tiguan was a great car to purchase...although I loved it from the moment I saw it! Everyone was friendly and I will definetly be recommending this dealership! More

The staff at Rod East were very friendly and courteous. I was looking into the 2010 Jetta Sportwagen TDI on the internet and contact Lori Esquivel. She was really helpful and not pushy. She allowed me to tak was looking into the 2010 Jetta Sportwagen TDI on the internet and contact Lori Esquivel. She was really helpful and not pushy. She allowed me to take my time trying to decide on which vehicle had the options that I wanted. Lori even took pictures of the vehicle she had found for me and sent them to me via email. The rest of the staff weren’t pushy either. When we were ready to sit down and sign, the finance manager gave me and my wife time to discuss the purchase over. I love my new Jetta Sportwagen TDI!!! The staff and Rod East were GREAT too!!! More

I recently purchased a new vehicle from Rod East VW in San Antonio. From the initial communication with Lori via a telephone call she assured me that Rod East was going to take care of me and my purchase San Antonio. From the initial communication with Lori via a telephone call she assured me that Rod East was going to take care of me and my purchase. I explained to her in detail what I was looking and within minutes she returned my call and assured me that Rod East could satisfy my purchase request. Over the course of about three days while my vehicle was being acquired and prepared for purchase Lori kept me updated via phone and email so that I was never without information. On my first visit to the dealership Daniel assisted me with product knowledge and professional courtesy to ensure me that I was would be satisfied not only with my vehicle but with my relationship with Rod East as well. Additionally, Richard Roel explained to me what necessary documentation i would need to ensure a smooth purchase. On the day I purchase my vehical, Lori, Daniel and Richard made sure that myself and my wife were well aware of every step of the transaction from vehicle features to warranty. This team of three really treated us like family and made sure we were well informed and well satisfied with our purchase. The professionalism was evident from beginning to end and still continues even after the purchase of our new vehicle. More

I showed up at Rod East needing to get my battery replaced in my old car. I wanted to know if it was possible to end my lease early and get into a new car. Mario helped me right away and got me into replaced in my old car. I wanted to know if it was possible to end my lease early and get into a new car. Mario helped me right away and got me into a new car with everything that I wanted and was very helpful with all my questions. Mario was also very easy to get a hold of everytime I called the dealership. It was a fast and enjoyable experience. More

Soloman Harris, Blue Team Service Manager, always does an excellent job! He has excellent customer service skills and takes time to explain the service or auto body repairs. Mr. Harris always greets me with excellent job! He has excellent customer service skills and takes time to explain the service or auto body repairs. Mr. Harris always greets me with a smile and goes the extra mile to make each visit a positive experience. In addition, because of Mr. Harris' professionalism and work ethic, I have recommended Rod East to several people, and one friend, recently purchased a vehicle from them. More