Volkswagen of Alamo Heights

We were looking for a VW to buy, mainly the Passat and we were also checking out the 2010 and 2011 Jetta. Mario greeted us at the door, showed us both cars and we test drove both of them. He was very atten were also checking out the 2010 and 2011 Jetta. Mario greeted us at the door, showed us both cars and we test drove both of them. He was very attentive and answered all our questions. He gave us the prices of the cars, with no "hassle or price game playing". I felt no pressure, felt very at ease. The sales pitch and hassling is one of the main reasons I feel anxious about going to car dealerships. I have to say that I was pleasantly suprised and felt very comfortable when buying my new car. I had visited another VW dealership during that same week and I was not very pleased. I would definitely recommend your VW dealership to others and in the future would again consider buying from your dealership. Joel was also very helpful and friendly. Keep up the good work. You have a great team. Thank you, Edward and Blanca More

Lori was very helpful in finding the right car according my specifications and upfront about pricing and gathering all the paperwork required. Daniel extremely friendly and knowledgeable about all the feat my specifications and upfront about pricing and gathering all the paperwork required. Daniel extremely friendly and knowledgeable about all the features of the car and explaining them. Financing was also a breeze. Very upfront explanation and options regarding warranties. More

The staff at Rod East VW (Lori, Mario, Paul, Richard, and Soloman) went out of their way to help us from the time we sent an e-mail showing interest in a 2010 Routan; showing us the van, working with the fin Soloman) went out of their way to help us from the time we sent an e-mail showing interest in a 2010 Routan; showing us the van, working with the finance department, finally working with the parts department to install the dual tv system. We had a great experience working with Rod East VW staff listed above and would recommend this dealership to everyone we know. They are AWESOME!!! More

I have previously purchased five new beetles from Ancira Volkswagen and was ready for number six. I went to the dealer; told them I was going to pay cash; and asked for their best deal. I felt the quote I Volkswagen and was ready for number six. I went to the dealer; told them I was going to pay cash; and asked for their best deal. I felt the quote I received was not indicative of the loyalty of my patronage to Ancira. I wife told me to try Rod East "what do you have to lose"? I was greeted with courtesy, professionalism, and treated with the utmost respect. I was informed that because of my purchase history I was considered a perferred customer and received an extremely fair deal. My mind was made up immediately and I am now an avid Rod East fan. I can not remember Daniel's last name but he is an outstanding young saleman. More

Lori did a super job making a deal for me to get me out of my lease. I love the quick service and great deal I got from Rod East VW. Paul was very helpful showing me the car and explaining all the grea of my lease. I love the quick service and great deal I got from Rod East VW. Paul was very helpful showing me the car and explaining all the great things about my car. Overall it was a great experience. More

Rod East Volkwagen Dealer is a great company to do business with. I have a 2003 VW Jetta and I have been bringing it to Rod East for several years. The Blue Team, led by Soloman Harris, has been ha business with. I have a 2003 VW Jetta and I have been bringing it to Rod East for several years. The Blue Team, led by Soloman Harris, has been handling all the maintenance and repairs on the VW and has done a very good job. We had come in to look at 2009 VW Passat last year and were pleased with the service received; however, we did not buy a car at that time. I sent an email to Rod East, indicating that I was interested in a 2010 Passat. Rod East (Lori Esquival) responded quickly and asked what color and type was I looking for and they happened to have the color and type I wanted. We went in and test drove the car and then negotiated a price. It was very professional and friendly and did not take long at all. I drove off the lot a little over a hour later with a new VW passat. I've been pleased with it. Rod East is a good company to do business with and I highly recommend them. More

All the employees are looking to help every customer as they do their job. I recieved assistance right away as soonas i entered the dealership. Everyone was friendly. All my answers were answered without h they do their job. I recieved assistance right away as soonas i entered the dealership. Everyone was friendly. All my answers were answered without hesitation from the employees. I was assisted and arrived looking just to have maintanance and left with new friends and a new car. I would recomend this dealership and its employees to anyone. More

well my visits to car dealers has not always been the best having said that I can tell you alittle about my experience at Rod East. I work for the toyota plant so I figured that hey since I get a discoun best having said that I can tell you alittle about my experience at Rod East. I work for the toyota plant so I figured that hey since I get a discount that they would take care of me. WRONG!!!! I dont know why I was going to turn my back on V.W. for the price of a few thousand bucks anyway I had a 2010 corolla that I didnt want but I needed a car for work and since having credit that im not proud of I took the deal. Next morning I woke up hating myself for going against V.W. I called my good friend at Rod East. Since my wife and I had bought a 09 GTI I new they would take care of me, they did take care of me just like I was family. I am the very proud owner of a 06 Passat 3.6 4 motion very nice car. Oh yea I took the corolla back and they forgot who I was when I walked in to talk to them very bad choice. So who ever is looking to buy a new or used car you have to visit my fam at Rod East they will take care of you like they did for me and im sure you will have a good friendly experience..... More

Not often that I would take time to rate a automobile dealer..However my experience at this dealership introduced me to a completly new level of customer service and satisfaction. I honestly dreaded goin dealer..However my experience at this dealership introduced me to a completly new level of customer service and satisfaction. I honestly dreaded going there because one has to deal with the highway construction that the dealership has been involved with for several years, it is near the airport. A friend recommended them to me so I decided to check them out. My wife and I were greeted at the door and asked if we would like a cold drink of water or coffee? I had already made contact with the internet sales person and asked if she was available. The sales person that took care of us was very friendly and helpful and seemed to know the product well. We took a short drive in the model that was available and decided that we wanted an A/T and a different color. The dealership was able to locate what we wanted in just a few minutes in the Dallas/Ft. Worth Metro area and after we indicated our willingness to purchase it had it detailed anddelivered TO MY HOME the very next day. I still find this a little incredible. The dealership has not only sold a vehicle, more importantly they have gained a loyal customer. I certainly appreciated that there were no surprises in the closing at my home, no hard sell to purchase extended warranty and the like. Way to Go Rod East Volkswagen. Jack and Sandra Holmes More

Misdiagnosed my vehicle. Replaced transmission two times before the technician looked for a very apparent electrical issue. My vehicle only had a bad ground wire. They showed us the wire and they even stat before the technician looked for a very apparent electrical issue. My vehicle only had a bad ground wire. They showed us the wire and they even stated "we can't believe we missed this." It was completely frayed. I broke down twice upon leaving Rod East (San Antonio) on the interstate with my young children back to our home in Austin. Here's the kicker: They had my vehicle for three "months". They rarely returned phone calls. I had the worst service advisor in the planet. Could not have had worse luck than to bring my vehicle to this location. Did I mention they do not return phone calls. We met 50/50 on the service price. This was an ordeal in itself. I had several auto service professionals who stated we shouldn't of paid anything for the type of service we were provided. We had been big fans of VW vehicles until this experience. Never again. More