Volkswagen of Alamo Heights

I was in the market to purchase a car for my granddaughter, Cheyenne. Lori was the first to respond to my inquiry by e-mail and phone. She was courteous and informative to both myself and Chey granddaughter, Cheyenne. Lori was the first to respond to my inquiry by e-mail and phone. She was courteous and informative to both myself and Cheyenne, keeping her in the loop so she could learn about car buying and getting exactly what she wanted. The experience was a good one, which is not always the case. More

Rating Rod East VW a "1" is far too generous, they truly deserve a rating of "0"...AVOID THIS PLACE AT ALL COSTS! First of all, my wife and I are both Active Duty Captains in the military; she they truly deserve a rating of "0"...AVOID THIS PLACE AT ALL COSTS! First of all, my wife and I are both Active Duty Captains in the military; she's in the Army, and I'm in the AF. Secondly, we are cash-paying customers, NOT in need of financing. However, in order to test drive a car at Rod East VW in San Antonio, TX, the salesman insisted that we either put a $500 deposit on the car we were attempting to test drive, or submit an application to the finance department so they could pull a credit report... NEITHER of which I find ethical or would ever do before deciding on a car, or dealership, to give my business to. Needless to say, Rod East VW of San Antonio lost the business of cash-paying customers and gained a bad reputation that'll be spread amongst two large military circles of friends and professionals.... "Caveat emptor"! More

Walked in looking for a Jetta SportWagen. I had checked their inventory online beforehand because I wasn't sure which version to buy; gas or TDI. Daniel Saenz was very helpful and patient and allowed me to their inventory online beforehand because I wasn't sure which version to buy; gas or TDI. Daniel Saenz was very helpful and patient and allowed me to test drive both versions. The TDI was the obvious best choice! More

I am very satisfiled with my VW SportsWagon. The staff at Rod East made the car buying process easy and effortless. The pre-certified Jetta Wagon was priced right for my budget and is an excellent vehicl at Rod East made the car buying process easy and effortless. The pre-certified Jetta Wagon was priced right for my budget and is an excellent vehicle. Overall, I am very plesased with the car buying process and dealling with such friendly, and dedicated staff. I would definately recommend Rod East VW to others. Finding the right car was easy using the on-line information provided by the dealer. I originally called another dealership for information and they did not contact me until the following day, late. Lori called me a couple of hours after my on-line inquiry. Being a life long resident of San Antonio, I know the reputaton of Rod East and feel fortunate things worked out for me on the first attempt. Right car, right price, right customer service. Thanks everyone. More

After researching the new VW Jetta in my search for a car - I used the Rod East VW website to inquire about a quote and set up a test drive. Internet Manager Lori Esquivel contacted me the next business day - I used the Rod East VW website to inquire about a quote and set up a test drive. Internet Manager Lori Esquivel contacted me the next business day and we set up a test drive for the following weekend. Lori made me feel very comfortable as we discussed what I wanted and introduced me to my sales rep, Paul Hernandez who took me for a test drive. Paul was also very easy to talk to and told me about the Jetta and it's features. Needless to say, after my test drive - I decided to purchase the car. Overall impression of the Rod East VW Internet Sales team is very positive and I would definitely recommend them to friends or family. Their follow up has also been very good! More

We were very pleased with the customer service at Rod East when we walked in to look for a new Jetta. Lori and Mario were very helpful, professional and friendly. This "car buying experience" was by far East when we walked in to look for a new Jetta. Lori and Mario were very helpful, professional and friendly. This "car buying experience" was by far one of the best we have experienced. We were happy with the pricing and we are certain we got a great deal. We are first-time owners of a Volkswagen and are extremely happy with the overall experience at Rod East. More

not set up for routine services such as oil change. If you want an oil change you have to book weeks in advance and plan on leaving your car all day with service people who see disgusted that you are ther you want an oil change you have to book weeks in advance and plan on leaving your car all day with service people who see disgusted that you are there. Also, I bout the car new. When I had a fender bender an independent body shop rep asked about my "other accident" pointing to the driver's side front and rear door. When i told him I'd been in no other accident and the car was almost new, he showed me how he could tell that it had had some pretty major body work done to it. Rod East never mentioned that. I also have a friend who bought new a Tourag, took it in for service where its roof was damaged. The only way my friend found about the roof damage was that he knew the owner of the body shop where Rod East took it for repair. Rod East didn't tell him that they had damaged his car and had taken it to a body shop for repair. Instead, they made up lies about why it was taking so long. More

It is always a pleasure to deal with the personnel from Rod East. From sales people to service staff everybody is very helpful and knowledgeable about their job. Customer service is always great. Specifica Rod East. From sales people to service staff everybody is very helpful and knowledgeable about their job. Customer service is always great. Specifically, Lori, Jose, Salomon and David were very helpful, also cashiers and front desk people. I had the chance to see my car in the workshop and the mechanics were also very helpful and friendly. I enjoy driving my VW, I had a station wagon Passat 2002 and I exchanged it for a Jetta 2007. So far I am so happy and satisfied with it and hope it stays that way. I live in Alamo Heights and teach at Northwest Vista College, I drive there everyday. It is very important for me to drive a car that is reliable, economic and safe; I find all that in a VW. Thank you for a great service, you really make people feel at home ! More

I was very pleased with how fast, easy and enjoyable this entire process was. I came in and spoke with Lori from Internet sales who had already narrowed down my choices based on my interent requests. Then Da entire process was. I came in and spoke with Lori from Internet sales who had already narrowed down my choices based on my interent requests. Then Daniel showed me the vehicles and took me for a test drive. He was very knowledgeable about the different vehicles and their features. He patiently went through each vehicle explaining to me all the details pertaining to the vehicle. Daniel went out of his way to help me out during my purchase process. Once I made my decision and credit was approved, I was driving away in my brand new car in no time at all. I feel very good about my purchase. More

Paul did a great job answering all of our questions and highlighting the details of the 2011 VW Golf. This was by the far the best car-buying experience I've been through and Paul was the most knowledgeab highlighting the details of the 2011 VW Golf. This was by the far the best car-buying experience I've been through and Paul was the most knowledgeable salesman I've met. The best part was I came in with a pretty high expectation for pricing due to my association with USAA and Rod East beat the price on their very first offer. I was truly impressed and got far more than what I was anticipating with regards to professionalism, expertise and friendliness. Would highly recommend Rod East VW to anyone looking for a great car at an unbeatable price. More