Volkswagen of Alamo Heights

Didn’t do what they promised. Recall part was not in despite them saying it was. Fluids were not topped off as they said they would, so it makes me wonder if they did all they wer Recall part was not in despite them saying it was. Fluids were not topped off as they said they would, so it makes me wonder if they did all they were supposed to do. More

I very much enjoyed the experience. My advisor Tawni was extremely helpful in understanding what was happening with my car and kept me up to date. While I was there I started walking ar My advisor Tawni was extremely helpful in understanding what was happening with my car and kept me up to date. While I was there I started walking around the lot to kill a bit of time. The salesman tim came out and was very knowledgeable on the vehicles I was looking at. Told me everything I wanted to know and helped me pick out a possible option for my girlfriend. I live in San Marcos and I will definitely make the drive any time I need to bring my vehicle back. More

Eliot was amazing, it usually takes a very long time to even be acknowledged here, even with an appointment … This time was pleasant because as soon as Eliot walked in he not only acknowledged us but hel even be acknowledged here, even with an appointment … This time was pleasant because as soon as Eliot walked in he not only acknowledged us but helped us out too. Thank you Eliot for being an exceptional worker, Coworkers should take his lead. More

Great customer service would definitely recommend for any service needs you may have with your VW. service needs you may have with your VW. More

The dealership was welcoming, and very helpful. I was communicated with in a timely respectful manner. I was communicated with in a timely respectful manner. More

Leilani was amazing, She kept me very informed on the detail details of my vehicle while I was in service. She was super friendly. Customer service was exceptional. I truly appreciate all the dedication detail details of my vehicle while I was in service. She was super friendly. Customer service was exceptional. I truly appreciate all the dedication that they put into working on my vehicle.. very well informed. Thank you! More

Mario was a ton of help getting me the car I was looking for! 10/10 for! 10/10 More

Excellent service and attention to the issue that my vehicle was bought in to be seen for. vehicle was bought in to be seen for. More

Couldn't be fixed before picking up. Parts unavailable. Dropped off at 11 am Saturday and didn't get back until closing on Tuesday. Way too long in my opinion. Also, I had a gas tank doo Parts unavailable. Dropped off at 11 am Saturday and didn't get back until closing on Tuesday. Way too long in my opinion. Also, I had a gas tank door issue, this should be categorized as a recall. Safety is a concern if I run out of gas and it's the dark. More

The service rep, Crystal, made my visit acceptable. Service departments for me are like the dentist for a root canal Service departments for me are like the dentist for a root canal More