Volkswagen of Alamo Heights

I went in for a recall on the driver side airbag, which they had to make sure they had before the work could be done. In the process some other issues were found that needed addressing as well. 3 of the wh they had to make sure they had before the work could be done. In the process some other issues were found that needed addressing as well. 3 of the wheel sensors needed to be replaced along with the valve cover gasket and something else. There were oylther issues as well, but the total costs would have been over $3200 which I didn't have. I had the recall andv3 issues taken taken care of, but the others will have to wait until I have more money. Since I live out of town, getting a ride home via their shuttle would not have been an option. So I was at the dealer from 7 AM until 4:30 PM when the car was ready to go. It made for a long day. The service manager, ABBI, did a fine job keeping me informed as to the work being done, but the cost for the work was higher than expected. More

I was so pleased to get an appointment the very next day! Abbie was efficient, knowledgeable and communicated effectively with the status of my vehicle. They were able to diagnose and fix a leak the same da Abbie was efficient, knowledgeable and communicated effectively with the status of my vehicle. They were able to diagnose and fix a leak the same day! More

Great Service by Carlos! Explained the service needed, CPO warranty and additional services needed. Was very professional and respectful. Explained the service needed, CPO warranty and additional services needed. Was very professional and respectful. More

My experience today with Ramon at the service department was top notch. He listened to my concerns and made sure to address them. He was professional, friendly and responsive. I will definitely be asking fo was top notch. He listened to my concerns and made sure to address them. He was professional, friendly and responsive. I will definitely be asking for him by name on my next visit. Thanks Ramon for the great experience!!! More

Friendly, thorough and respects my time and wallet every time I bring my car in. time I bring my car in. More

I always have great service at Alamo Heights VW dealership. I have been coming here for years. Elliot was our advisor and did an excellent job. Everyone here has always provided great service! dealership. I have been coming here for years. Elliot was our advisor and did an excellent job. Everyone here has always provided great service! More

Service was smooth. I was kept informed about the process and findings. Recommendations were forwarded for my review. I was kept informed about the process and findings. Recommendations were forwarded for my review. More

Service writer Crystal was great. She's is courteous and efficient as well as knowledgeable. Overall a perfect experience. She's is courteous and efficient as well as knowledgeable. Overall a perfect experience. More

Service and communication was good, Ramon was very professional! Only thing, car was not vacuumed after inside cabin filter was replaced and service completed!😮‍💨😒 professional! Only thing, car was not vacuumed after inside cabin filter was replaced and service completed!😮‍💨😒 More

Fast! Friendly! Professional! Excellent! Outstanding! Super! Reasonable! Awesome! Terrific! Great! Service Advisor was beautiful, gorgeous! Friendly! Professional! Excellent! Outstanding! Super! Reasonable! Awesome! Terrific! Great! Service Advisor was beautiful, gorgeous! More