Volkswagen of Alamo Heights

The service department could be better! But the staff is friendly. And the lobby area is comfortable But the staff is friendly. And the lobby area is comfortable More

Tawni helped me with getting my vehicle fixed. She was very helpful at every step along the way. she gave me regular updates until my vehicle was ready for pick up. She was very helpful at every step along the way. she gave me regular updates until my vehicle was ready for pick up. More

The service representatives are outstanding. Not only are they knowledgeable but also communicate clearly and concisely. They are pleasant and courteous…: a joy to deal with. Not only are they knowledgeable but also communicate clearly and concisely. They are pleasant and courteous…: a joy to deal with. More

The advisor was very courteous and extremely helpful The work was done quickly and the car cleaned before being returned to me. work was done quickly and the car cleaned before being returned to me. More

I’m extremely disappointed with my service experience at this Volkswagen location, and unfortunately, this is my second negative review I have had to leave. I took my car in on Saturday because it rattles w this Volkswagen location, and unfortunately, this is my second negative review I have had to leave. I took my car in on Saturday because it rattles when I turn right or brake. They “test drove” my car and claimed there was nothing wrong, suggesting it’s just the wind. I know for a fact that’s not the issue, as it’s been making noises for a week and hasn’t been windy until yesterday. The moment I drove off the lot, the rattle was still there. It’s funny how this started after I had my oil change and inspection last weekend. I’ve been a loyal Volkswagen customer for 15 years, but this location has been the worst by far. The customer service stuff always looks all stressed out. I understand if they are, but they need to undergo training so it doesn’t show on their faces. I do not recommend it. If anything happens to car because of this issue, I expect Volkswagen to cover the cost since I took it in promptly to have it checked out before it became a bigger problem. More

Hard to reach service department. I had to call 4 times and each time I had to hold for at least 10 minutes. Once I got through Crystal was fabulous I had to call 4 times and each time I had to hold for at least 10 minutes. Once I got through Crystal was fabulous More

Great experience with the Alamo heights team. Communication with Crystal was clear, consise and timely from start to finish. Easy choice to go back. There were heavy winds when they had my car, Communication with Crystal was clear, consise and timely from start to finish. Easy choice to go back. There were heavy winds when they had my car, and the front window was little dirty where they tried to clean it. Small thing. More

Great experience at VW Alamo Heights! We will definitely bring our car back in the future. We will definitely bring our car back in the future. More

Staff at the dealership is very good. Maintenance work done there is good. Prices are fair, not the lowest but not near the top. Maintenance work done there is good. Prices are fair, not the lowest but not near the top. More

I would never go to any other Volkswagen dealership to have any work done on my car except for Volkswagen of Alamo Heights. They do a fantastic job and they are very kind. have any work done on my car except for Volkswagen of Alamo Heights. They do a fantastic job and they are very kind. More