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Volkswagen of Alamo Heights

San Antonio, TX

Overview
Reviews
Vehicles
4.6
662 Reviews
Call Dealership (210) 828-1201

1402 Northeast Loop 410

San Antonio, TX

78209

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Showing 662 reviews

November 29, 2023

My service advisor, Leilani, was super friendly and helpful. They took very good care of me and my vehicle at VW of Alamo Heights. More

by amincer4723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leilani Rodriguez
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Dec 01, 2023 -

Volkswagen of Alamo Heights responded

It's fantastic to hear that you had a great experience and that Leilani provided friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 22, 2023

Customer Service was horrible. . advisor tried talking down to like I was dumb. I called back to speak with serve manager and GM a no response and not even a call back More

by bigd7340
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian
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November 21, 2023

It’s really not just the dealership as it’s VW’s service dept. unwilling to work with me an a brake issue that has been repeated to me multiple times being a VW Issue. I bought the vehicle brand new last More

by DebSoto2007
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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November 18, 2023

As always Tawni is on point from the second I pulled into the service drive she already had my service information pulled up in the system ready to go 2 signatures and my shuttle was ready within 3 minutes. More

by KEV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rodriguez
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Nov 21, 2023 -

Volkswagen of Alamo Heights responded

It's fantastic to hear that you had a great experience and that Tawni provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 17, 2023

Easy to make an appointment, excellent service from Tawni Mccord on checkin and follow up. The repair was perfect and on time. Excellent Wi-Fi also. More

by philip.helsel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tawni Mccord
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Nov 21, 2023 -

Volkswagen of Alamo Heights responded

It's fantastic to hear that you had a great experience and that Tawni provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 14, 2023

Professional, respectful, attentive, and very effective. Carlos was very helpful and receptive and I hope I continue working with Carlos. More

by Fishzihuamarlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos in service
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Nov 16, 2023 -

Volkswagen of Alamo Heights responded

It's fantastic to hear that you had a great experience and that Carlos provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 11, 2023

Very friendly and helpful. We loved the experience and the people there. Pablo Rodríguez and Jesús Rodriguez made the visit very pleasant. Will definitely recommend to our frie More

by anarios88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pablo Rodriguez , Jesus Rodriguez
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Nov 14, 2023 -

Volkswagen of Alamo Heights responded

It's fantastic to hear that you had a very pleasant experience at Volkswagen of Alamo Heights and that Pablo and Jesús were friendly and helpful. The fact that you loved the experience and the people there speaks volumes about the positive atmosphere at the dealership. Thank you for sharing your positive feedback. Enjoy your new vehicle!

November 10, 2023

Service advisor is very nice and extremely helpful and she walked me though the problems and possible solutions More

by kondasv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris
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Nov 12, 2023 -

Volkswagen of Alamo Heights responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 06, 2023

Great experience. Fairly quick and the service people were very nice. The salesman, Tim was efficient at getting me pricing on a car I wanted and ended up getting me a More

by ntennessee
Recommend Dealer
Yes
Employees Worked With
Tim Bailey, Isaac Avelar
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Nov 08, 2023 -

Volkswagen of Alamo Heights responded

Congratulations on your new vehicle! We are thrilled that Tim provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

November 05, 2023

Wait time was 2 hours but that’s to be expected on a weekend. No complaints More

by Raina B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tawni
Report | Print
Nov 07, 2023 -

Volkswagen of Alamo Heights responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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