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Volkswagen of Alamo Heights

San Antonio, TX

4.6
665 Reviews

1402 Northeast Loop 410

San Antonio, TX

78209

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Showing 665 reviews

January 30, 2024

The service was hassle free and quick, easy to book and I loved the free latte and snacks provided as I waited. More

by Pierre Flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tawni
Jan 31, 2024 -

Volkswagen of Alamo Heights responded

Thank you for sharing your positive experience! We're delighted to hear that your service was hassle-free and that you enjoyed the amenities during your wait. We appreciate your feedback and look forward to serving you again!

January 30, 2024

I’m always impressed with the professionalism of the service department staff. They are very knowledgeable and courteous. My wait time is always minimal for a thorough scheduled maintenance visit. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk, Tawni.
Feb 01, 2024 -

Volkswagen of Alamo Heights responded

Thank you James for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 30, 2024

Excellent and quick vehicle maintenance servicing. Great communication of advising when vehicle is ready for pickup. More

by tanya_918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tawani
Jan 31, 2024 -

Volkswagen of Alamo Heights responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 29, 2024

Easy appointment set up. Got in quickly, service advisor and rest of stall great and friendly. One of the best dealer experience. More

by gdhcnj4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leilani Rodriguez
Jan 29, 2024 -

Volkswagen of Alamo Heights responded

Glad to hear you had a pleasant experience! We aim to please at VW of Alamo Heights & we look forward to your next service visit!

January 25, 2024

Victoria in sales was great to work with. They made everything easy and I walked away with the perfect vehicle at the right price. F&I experience was fast annd easy and I got a great deal. More

by mike.a.wilson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Hammond
Jan 30, 2024 -

Volkswagen of Alamo Heights responded

We're delighted to hear that Victoria in sales was great to work with and that the entire process was easy for you. It's fantastic that you walked away with the perfect vehicle at the right price, and the fast and easy F&I experience contributed to a great deal. Thank you for recommending our dealership. We appreciate your feedback, and congratulations on your new vehicle!

January 23, 2024

I had a recall service and asked for a shuttle ride which was accepted over the phone. I got to my appointment and in the shuttle and when I say where I need to go the stutter driver told me they don’t drive More

by Gspmrcvr
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rodney
Apr 05, 2024 -

Volkswagen of Alamo Heights responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

Volkswagen of Alamo Heights responded

Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Lee Tinoco General Manager ltinoco@vwofalamoheights.com

January 19, 2024

Great customer service and Tawni is the best! !!! I went in for a battery replacement and was in and out. Great job! More

by threeangels2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tawni
Jan 25, 2024 -

Volkswagen of Alamo Heights responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 18, 2024

I knew what I wanted when I walked in and Cameron was respectful and professional about getting it for me. I have been dealing with many dealerships to trade-in my car and decided to lease a VW for the f More

by dellis13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Rodriguez, Cameron Harris
Jan 21, 2024 -

Volkswagen of Alamo Heights responded

We're thrilled to hear that Cameron provided you with a respectful and professional experience in acquiring the vehicle you wanted. It's fantastic that your decision to lease a Volkswagen for the first time resulted in the best experience you've had in over 20 years of leasing. We appreciate your positive review and look forward to continuing to meet your expectations.

January 16, 2024

Very courteous and communicative. They get my car out when promised and are clear about services and price. More

by Cyndi Mergele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Licea
Jan 19, 2024 -

Volkswagen of Alamo Heights responded

It's great to hear that our dealership is very courteous and communicative, ensuring your car is ready when promised and providing clear information about services and pricing. Transparent communication and timely service are crucial elements of a positive customer experience. Safe travels and continued satisfaction with your vehicle service

January 14, 2024

Great people who have the client as top priorty. Exceptional service and friendly staff. I would recommend to anyone More

by Pepsimike1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Martinez
Jan 18, 2024 -

Volkswagen of Alamo Heights responded

We are thrilled to hear that you had an exceptional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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