Volkswagen of Alamo Heights

They didn't even help me with what i needed. I needed my fuel injectiors cleaned and that should've been covered in my warranty. But they added on other things to "fix the problem" and went on I needed my fuel injectiors cleaned and that should've been covered in my warranty. But they added on other things to "fix the problem" and went on to do maintenance. But quoted "it'll be 100 more and your warranty should cover the rest, but send us the number of your warranty carrier and we'll call you back with the cost" 2 days later i don't hear back from them until my car is ready. And surprised me with a 900 dollar bill without getting me info on what my coverage was. Because maintenance isn't covered in my plan. But i was quoted 100. On top of "your warranty should cover it" Do not let them talk you into anything until you get a price first. Might save you a couple hundred dollars. More

Salesman was quick and knowledgeable, deal was done in a timely manner. A good job timely manner. A good job More

They are very professional. Work is done in a timely manner. Would recommend this facility for a job well done. Work is done in a timely manner. Would recommend this facility for a job well done. More

Tim was great! He worked with me for a few days helping me pick the perfect VW for me! He worked with me for a few days helping me pick the perfect VW for me! More

Although it was busy, they did a great job of customer service and honestly it felt like I didn’t have to wait long for my vehicle. Staff answered all questions and left me at ease! service and honestly it felt like I didn’t have to wait long for my vehicle. Staff answered all questions and left me at ease! More

Excellent service, Excellent staff, and it felt like family. Carlos took care of me and my vehicle thru the servicing and ensured a recall was completed before handing my keys back! Best in San Antonio! family. Carlos took care of me and my vehicle thru the servicing and ensured a recall was completed before handing my keys back! Best in San Antonio!!! More

Great service and professional staff curteous and friendly in and out very quickly I will be a returning customer friendly in and out very quickly I will be a returning customer More

Iris made the whole experience great. She was outstanding from check in to checkout. She kept me updated til the last minute. She was outstanding from check in to checkout. She kept me updated til the last minute. More

We had the car towed in unexpectedly on a Saturday morning and they were great about communicating what to expect, delivering on that, explaining what needed to be fixed and explaining what they would morning and they were great about communicating what to expect, delivering on that, explaining what needed to be fixed and explaining what they would do to make sure everything else was in good shape. Then Dave let me know when the car was done (again, right in line with his communicated timelines) and were quick to get us on our way. More

VW of Alamo Heights always take care of the customers really well, they keep you informed and work hard to have your car ready really well, they keep you informed and work hard to have your car ready More