Volkswagen of Alamo Heights

Wonderfull. They are excellent. Lee and Jose was great. I have always had a VW Jetta. Traded in my 2014 diesel Jetta😢. With 160,000 miles. I love my new They are excellent. Lee and Jose was great. I have always had a VW Jetta. Traded in my 2014 diesel Jetta😢. With 160,000 miles. I love my new one. They both was unbelievable and helped me Thur all More

Iris was a great help, went out of her way to help me each time I was there. each time I was there. More

The first thing I noticed about this dealership is how well they’re staffed. This of course is a big plus to customers dropping off their cars, or picking them up. well they’re staffed. This of course is a big plus to customers dropping off their cars, or picking them up. More

Cost differences between text link and app. I will drive my car today and during the weekends but I believe the belt replace affect something, is not felling good after drive from the dealers I will drive my car today and during the weekends but I believe the belt replace affect something, is not felling good after drive from the dealership and my office. More

Just finished my first service and Leilani was great! Very professional and courteous! VW of Alamo Heights got me in and out in record time! Highly recommend them for all your VW needs! Very professional and courteous! VW of Alamo Heights got me in and out in record time! Highly recommend them for all your VW needs! More

I really appreciate the help provided during service. When service requirement time changed they checked to ensure I had a ride for the day. When service requirement time changed they checked to ensure I had a ride for the day. More

I am really impressed with the staff. Iris was wonderful at assisting me. Very pleased ! Iris was wonderful at assisting me. Very pleased ! More

Service is always good. Iris was very helpful and got me a rental car when they needed to replace my catalytic converter. I’ll always recommend them for service. Iris was very helpful and got me a rental car when they needed to replace my catalytic converter. I’ll always recommend them for service. More

If I could give VW of Alamo Heights zero stars, I would. I bought my brand new 2024 Taos from here in May. While traveling to Corpus Christi in July it broke down, and the entire experience has been a nigh I bought my brand new 2024 Taos from here in May. While traveling to Corpus Christi in July it broke down, and the entire experience has been a nightmare from start to (still waiting for) finish. My car, with less than 3,000 miles on it, was towed to the VW of Corpus Christi. It’s now been 6 weeks, and I still have no idea when it will be repaired. Jose, the service advisor, has been unable to give me an ETA. To make matters worse, they won't provide a rental car, claiming they don't have any available. So, good luck if you ever need one from this dealership. The level of customer service I've experienced has been shocking. I initially gave them a great review because the experience of selling me the car was great. If you need help after that point, they are zero help. On Monday July 29th 5 days after being towed, I met with Adnaan "Andy" Rowshan and Cameron Harris, the salespeople I dealt with at Alamo Heights, they told me to call VW directly because the car isn’t at their dealership. They refused to provide a loaner car, stating that my car was towed to the closest dealership where it broke down. Chris Cameron, their manager, was too busy to help me, and even after leaving my number for Lee Tinoco, the GM, weeks ago I didn’t hear back. This is completely unacceptable for a brand-new car, and I expected much better service. The lack of communication, the refusal to offer a rental car, and the general disregard for their customers is appalling. I deeply regret purchasing from VW of Alamo Heights, and I strongly advise others to take their business elsewhere. More

My advisor was very helpful, thank you for getting my vehicle’s tire replaced. Hopefully the tire sensor will stop coming on. vehicle’s tire replaced. Hopefully the tire sensor will stop coming on. More