Volkswagen of Alamo Heights

The dealers never updated me throughout the day. They waited until 20 minutes before closing to give me a price, then changed it after I thought about it during the callback. They didn't want to wor They waited until 20 minutes before closing to give me a price, then changed it after I thought about it during the callback. They didn't want to work with me and said they couldn't sell me the part I needed because they were closing, and I would have to wait until Monday. I had already paid, and the guy gave me the key back. I've had three bad experiences with them so far. More

I brought my car in to check for a "check engine" light. I was told to expect the the diagnostic to take 2 days. Within one day the diagnostic was done and the problem corrected. I was told to expect the the diagnostic to take 2 days. Within one day the diagnostic was done and the problem corrected. More

Very professional from the moment I dropped off my car for service. To the time that I went back to pick it up. for service. To the time that I went back to pick it up. More

Easy checkin and professional service with a nice waiting area. The service technician kept me informed as well as an electronic notification of all steps. area. The service technician kept me informed as well as an electronic notification of all steps. More

Carlos was very professional and my vehicle was serviced in a timely manner. I wasn’t expecting a car wash which was a plus! in a timely manner. I wasn’t expecting a car wash which was a plus! More

The employees there are great, respectful, courtesy, and professionals. I have been a customer there for two years now. After several trips to other dealerships, by far they are the best. And shout out to T professionals. I have been a customer there for two years now. After several trips to other dealerships, by far they are the best. And shout out to Tawni for being the best! More

Fast, efficient service with minimal wait. Three hours for a recall replacement and diagnosis of another issue Three hours for a recall replacement and diagnosis of another issue More

Went in for a state inspection and they were so kind, especially Crystal! It was my first time by myself since my dad moved away and they were quick and made it easy. I heard from other people that they especially Crystal! It was my first time by myself since my dad moved away and they were quick and made it easy. I heard from other people that they are usually slow with some repairs, but mine only took a little under 1 hour (with several people ahead of me). Love the team so much that they're on my Christmas cookies list every year! More

My service advisor was so helpful Tawni! I would recommend her if any of my friends and family were to go! I would recommend her if any of my friends and family were to go! More

Notice a lot of happier people there very courteous better than last time. I was there so now I will think about not onion Creek Volkswagen in Austin. better than last time. I was there so now I will think about not onion Creek Volkswagen in Austin. More