Volkswagen of Alamo Heights

My recent visit to Volkswagen of Alamo Heights was a great experience — the service was excellent great experience — the service was excellent More

I had a great experience at VW Alamo Heights. I was sent email reminders of my appointment, had minimal wait time to speak with my service advisor, and got text updates. I opted to stay and wait I was sent email reminders of my appointment, had minimal wait time to speak with my service advisor, and got text updates. I opted to stay and wait vs the shuttle service because they only offered a drop off service NOT and not pick me back up. The BEST part was at the end of the oil change, I got a video of the service tech walking around my video showing the vehicle fluids up to par and even measuring the tire treads and the break pads. I was very happy with the customer service and wait time. More

They treat their customers good. Always happy to help you and they take time to answer your questions. Always happy to help you and they take time to answer your questions. More

First time I visit VW of Alamo Heights and the service was great; the service advisor, Elliot, was friendly and professsional; and though the service took a couple of hours, the waiting time wasn’t as lon was great; the service advisor, Elliot, was friendly and professsional; and though the service took a couple of hours, the waiting time wasn’t as long as I’ve experienced in other dealerships. The waiting area is clean, had water and some snacks, yet I missed having coffee; if they do have coffee, I didn’t spot it anywhere. Would certainly recommend for service. More

They were very professional and experienced. I was very impressed with the courtesy and friendly people. I was very impressed with the courtesy and friendly people. More

The staff is great about hospitality and the lobby was very clean! However, it took quite some time to hear an update on my service. very clean! However, it took quite some time to hear an update on my service. More

Well the journey was long, but the wait was worth it! I’m very appreciative for Rodney’s and Mike’s help through this lengthy process of replacing my engine! Thank you VW Team! I’m very appreciative for Rodney’s and Mike’s help through this lengthy process of replacing my engine! Thank you VW Team! More

Everyone involved in the buying process was a pleasure to work with. Michael Kraft was great. work with. Michael Kraft was great. More

Leilani is wonderful! She was polite, professional and very efficient. She scheduled my service same day and was able to have everything completed in a reasonable amount o She was polite, professional and very efficient. She scheduled my service same day and was able to have everything completed in a reasonable amount of time. She kept me informed throughout the process. 5 stars for Leilani. I will continue to ask for Leilani for future service on my vehicle. More

Great communications with me by the service advisor regarding on what’s going on with my vehicle. Service advisor is friendly and answered all my questions. By the way, the window glass at your facilit regarding on what’s going on with my vehicle. Service advisor is friendly and answered all my questions. By the way, the window glass at your facility needs cleaning and the lot needs sweeping. More