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Volkswagen of Alamo Heights

San Antonio, TX

Overview
Reviews
Vehicles
4.5
612 Reviews
Call Dealership (210) 828-1201

1402 Northeast Loop 410

San Antonio, TX

78209

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Showing 612 reviews

August 09, 2024

Tawni was super amazing to work with made the process go seamless. Will be back. More

by mathewfangman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tawni
Report | Print
Aug 11, 2024 -

Volkswagen of Alamo Heights responded

Hello, we're happy you found Tawni to be so supportive during your experience here at Volkswagen of Alamo Heights. We look forward to your next visit! Take care!

August 08, 2024

The service department kept my Atlas for a week and then diagnosed the problem without testing anything. They blamed the issue on road gravel claiming a possible warranty issue was a $1100 out of pocket exp More

by Wes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Aug 10, 2024 -

Volkswagen of Alamo Heights responded

Wes, Thank you for informing me about your recent service experience. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please feel free to contact me. Lee Tinoco General Manager ltinoco@vwofalamoheights.com

August 05, 2024

Great fast and very friendly best experience I have had working with a dealer, I highly recommend More

by mark2ning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Audas
Report | Print
Aug 07, 2024 -

Volkswagen of Alamo Heights responded

Hello, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 03, 2024

I have always brought my car back to the Volkswagen dealership to be taken care of and have always been pleased and encouraged by the experience. The employees have been courteous and friendly as well More

by Betty.Henrichson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crysral Audas
Report | Print
Aug 04, 2024 -

Volkswagen of Alamo Heights responded

Hi, we are so happy to read such a great review about Volkswagen of Alamo Heights! We hope you have a great day!

July 31, 2024

The customer service is great. They are very professional and go above and beyond for the customer. More

by Leonardoakens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leilani
Report | Print
Aug 01, 2024 -

Volkswagen of Alamo Heights responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 31, 2024

Respectful staff. . prompt services please is clean, nice seating area. Good service good offer thanks More

by Lcardona0404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kraft
Report | Print
Aug 01, 2024 -

Volkswagen of Alamo Heights responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 30, 2024

Time management is greatly needs work. There should be a reasonable timeline for a simple oil change. There should be ample communication during the process of getting your car serviced. A More

by Beetle210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Iris/David
Report | Print
Jul 31, 2024 -

Volkswagen of Alamo Heights responded

Beetle210, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered due to extended wait times and lack of good communication. I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Lee Tinoco General Manager ltinoco@vwofalamoheights.com

July 26, 2024

Great dealership, very smooth transaction. Easy-going and relaxing negotiation. Felt at home. Highly recommend. More

by delafuente774
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donte Butler
Report | Print
Jul 27, 2024 -

Volkswagen of Alamo Heights responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 25, 2024

They stayed in contact with me the entire time they had my car. Very impressed. More

by mbyrne61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Audas
Report | Print
Jul 26, 2024 -

Volkswagen of Alamo Heights responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 25, 2024

Amazing car buying process. It was quick and easy and James helped a whole lot! More

by ant
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
RODNEY AUDAS , CRYSTAL AUDAS, Jesus Rodriguez, James Ward
Report | Print
Jul 26, 2024 -

Volkswagen of Alamo Heights responded

Hi, we're happy you found James to be so supportive during your experience here at Volkswagen of Alamo Heights. Please don't hesitate to reach out if there's anything additional we can do for you.

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