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Volkswagen of Alamo Heights

San Antonio, TX

4.5
612 Reviews

1402 Northeast Loop 410

San Antonio, TX

78209

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Showing 612 reviews

October 02, 2024

Rodney was very helpful and attentive with my car issues. He was very direct, honest, and even helped me on his day off. More

by Ryan Camp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney
Oct 06, 2024 -

Volkswagen of Alamo Heights responded

Hi Ryan, we're happy you found our staff to be so supportive during your experience here at Volkswagen of Alamo Heights. Please don't hesitate to reach out if there's anything additional we can do for you.

October 02, 2024

Leilani was professional and courteous. It was nice working with someone that takes there job serious. Thanks Leilani More

by Leonard Cordova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leilani
Oct 06, 2024 -

Volkswagen of Alamo Heights responded

Hi, we're happy you found our staff to be so supportive during your experience here at Volkswagen of Alamo Heights. Please don't hesitate to reach out if there's anything additional we can do for you.

October 02, 2024

I have a fondness for Volswagon vehicles,subsequently I have had a positive relationship with Alamo Heights VW. I have purchased three VW's in (6) yrs. I have had a hughly positive experiences, and have re More

by sachetta.angela
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Cameron, Donte Butler
Oct 06, 2024 -

Volkswagen of Alamo Heights responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 29, 2024

Giving a “5” rating for service advisor Tawni Jade as far as customer service when at the dealership but there is a DEFINITE problem when trying to contact the dealership by phone. Got put on hold several More

by acostafam
Recommend Dealer
Yes
Employees Worked With
Tawni Jade
Dec 13, 2024 -

Volkswagen of Alamo Heights responded

Thank you for your review and we apologize for the poor communication. Please feel free to reach out to us if there is ever anything that you may need and we will be happy to help.

September 28, 2024

We visited 4 dealerships and chose to do business at Alamo Heights VW because they worked with and FOR us. Our salesman, Jordan, made us feel comfortable and worked hard to get us the deal we needed an More

by bhowell1012
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan
Oct 02, 2024 -

Volkswagen of Alamo Heights responded

Hi, we're happy to hear you had such a positive experience with Jordan! Thanks for the recommendation, and have an amazing day!

September 27, 2024

I've had my Jetta serviced at VW at Alamo Heights for a few years and I've always received outstanding service. Carlos Lica has always provided honest and exceptional customer service. More

by JMGarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lica
Oct 02, 2024 -

Volkswagen of Alamo Heights responded

Hi, thanks for your praise and kind comments about Carlos. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 27, 2024

Crystal was very nice and accommodating experience was positive. Cost was a little high but work was completed as stated. More

by Gwhorton65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal
Oct 02, 2024 -

Volkswagen of Alamo Heights responded

Hi, we're happy to hear you had such a positive experience with Crystal! Feel free to reach out to us if you need anything. Have a wonderful day.

September 27, 2024

Crystal went the extra distance to review previous work invoices to find battery and see that it was still Under warranty. Got the 110,000 mile maintenance done. She assured me I’d be back on the road by e More

by Anne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrystal in Service Dept
Sep 28, 2024 -

Volkswagen of Alamo Heights responded

Hello Anne, we're happy you found Crystal to be so supportive during your experience here at Volkswagen of Alamo Heights. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 27, 2024

My salesman was awesome from start to finish . Very knowledgeable on this product ( my new Tiguan). Every one was friendly, They respected My time. Overall a great experience. 😊 More

by Mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Cameron, Michael Kraft
Sep 27, 2024 -

Mike responded

Great purchase experience thanks

Oct 02, 2024 -

Volkswagen of Alamo Heights responded

Hello Mike, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 26, 2024

Everyone at Volkswagen of Alamo Heights was professional, friendly, and communicative - I highly recommend this dealership! More

by Sara S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tawni
Sep 28, 2024 -

Volkswagen of Alamo Heights responded

Hello Sara, thank you so much for the positive review! Thanks again for the recommendation, and have an amazing day!

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