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Volkswagen of Alamo Heights

San Antonio, TX

4.5
613 Reviews

1402 Northeast Loop 410

San Antonio, TX

78209

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Showing 613 reviews

March 05, 2025

Since our arrival we were treated with respect and very courteous personnel, very satisfied with our vehicle repair ( much better service then north park and almo mechanics seem mor knowledge at trouble sh More

by oscarozunaoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All in service department
Mar 05, 2025 -

Volkswagen of Alamo Heights responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 02, 2025

The team goes the extra mile to help the customer. I had a $650 service bill which I was ready to pay, but the service rep was able to find a warranty to cover the cost. She did this on her own. More

by reggief75
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Crystal
Mar 05, 2025 -

Volkswagen of Alamo Heights responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 28, 2025

I had an appiontment at 8 am. I took my car in for an oil change and to have recalls addressed. Dropped the car off at 8 am and it wasn't ready until 6 pm. More

by Shayelkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elliot , Chris Cameron
Mar 05, 2025 -

Volkswagen of Alamo Heights responded

We apologize for the extremely disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. If you would like to discuss your experience further, please don't hesitate to reach out to me. Lee Tinoco General Manager VW of Alamo Heights P: 512.716.5443 E: ltinoco@vwofalamoheights.com

February 26, 2025

Bryan and Andy really made trading in my car easy. I got the car I wanted and for a great deal. Andy was extremely friendly, knowledgeable, and even helped us entertain our son while we waited. If yo More

by michelleanne.wiggins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Rowshan
Feb 28, 2025 -

Volkswagen of Alamo Heights responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Volkswagen of Alamo Heights! Please don't hesitate to reach out if there's anything additional we can do for you.

February 26, 2025

Vehicle was done faster than expected and everything was communicated to me in a timely manner More

by jmf92365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney
Feb 28, 2025 -

Volkswagen of Alamo Heights responded

Hello, we appreciate you taking the time to leave us this feedback. We can't wait to see you again, have a great day.

February 26, 2025

Service was done quickly and professionally and the communication was great. Thank you for taking care of my Tiguan. Carlos was great. More

by johnjubela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Feb 28, 2025 -

Volkswagen of Alamo Heights responded

Hi, thank you for your kind review; we are happy to pass along your comments to the Carlos here at Volkswagen of Alamo Heights! Please don't hesitate to reach out if there's anything additional we can do for you.

February 26, 2025

Service was done quickly and professionally and the communication was great. Thank you for taking care of my Tiguan. Carlos was great. More

by johnjubela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Feb 28, 2025 -

Volkswagen of Alamo Heights responded

Hi, thank you for your kind review; we are happy to pass along your comments to the Carlos here at Volkswagen of Alamo Heights! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 25, 2025

I wish you would care about the customer as much as when I bought the car. Shuttles are one way now, even when I spend $1,500 on a repair. Your estimates are way off. The updates on the car are pointless. I More

by McLain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Cameron, Victoria Hammond, James Ward
Mar 01, 2025 -

Volkswagen of Alamo Heights responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Mike Terry Service Director Volkswagen of Alamo Heights Phone: 210.582.1143 Email: mterry@vwofalamoheights.com

February 24, 2025

Hands down the best dealership! They work with you and get you where you need to be we will definitely be coming back for our future vehicles! More

by stephanienicole045
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Bailey
Feb 28, 2025 -

Volkswagen of Alamo Heights responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

February 24, 2025

Very good Service and real nice people, Turned in my VW for an oil change. Did a good job and would recommend Alamo Heights VW. More

by Melvin Holton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cameron
Feb 28, 2025 -

Volkswagen of Alamo Heights responded

Hi Melvin, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

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