Volkswagen Marin - Service Center

Top marks service and the sales team helped to address an issue with the vehicle and factory installed system. Sergio is you man on the service team issue with the vehicle and factory installed system. Sergio is you man on the service team More

Great experience! Clear communications, quick service, and a clean car…. Couldn’t ask for more Clear communications, quick service, and a clean car…. Couldn’t ask for more More

Experience was great, from start to finish! Even included a free Lyft service to and from the dealership Even included a free Lyft service to and from the dealership More

Always friendly and helpful service. The ride back home is a very convenient service. Not to talk about how nice the looks when I get it back The ride back home is a very convenient service. Not to talk about how nice the looks when I get it back More

The work done by service techs is generally fine. The serious problem has repeatedly been related to promised or even estimated timing for repairs with absolutely no reliability. Manager, Gabriel in The serious problem has repeatedly been related to promised or even estimated timing for repairs with absolutely no reliability. Manager, Gabriel in the service department is a bully, sarcastic and to be avoided. This alone lessens the quality of the entire department. I've had three encounters with him and he should be disconnected from any contact with the general public. On the other hand, Richard Odetto and Omar Ruiz are shining stars so it's really too bad that somebody in management can indirectly lessen their success. Current problem with my brand new car is still being sorted and though it has not been repaired since purchase over a month ago, Richard has helped me feel that someone is actually in my court. Gabriel blew me off and took absolutely no ownership of the problem despite being a manager in service. Poor show. Dump him before his behavior costs the dealership more money and reputation than it already has. Friends who own VWs purchased and serviced at this dealership have had similar experiences with this guy. Not isolated. More

Rude on the phone. Not punctual at all. Car took way too long to be fixed for a simple tire repair. They asked if it was ok to do the recall service on the car while Not punctual at all. Car took way too long to be fixed for a simple tire repair. They asked if it was ok to do the recall service on the car while it was there and I said that would be okay as long as I could pick up the car that day. Nobody responded to me and they went ahead with the recall repairs. Car wasn't read until the following day which was a day I knew i couldn't come in to pick it up. Closed over the weekend, so had to wait until monday to pick the car up. Check tire light was on again when my husband picked up the car finally on Monday. No apologies or any sentiment of understanding the great inconvenience to us. More