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Ryan O'Sullivan
Ryan O'Sullivan at Volkswagen Marin

Ryan O'Sullivan

Service Advisor

Volkswagen Marin

720 Francisco Blvd W
San Rafael , CA 94901

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4.9
97 Reviews

Since entering the automotive industry in 2017, Ryan has brought a genuine passion for helping clients and a love for vehicles to every interaction. Known for his approachable demeanor and dedication to customer satisfaction, he creates a welcoming and informative experience for each guest. Outside of work, Ryan enjoys the great outdoors, spending his free time hiking, fishing, and off-roading whenever possible. His adventurous spirit and appreciation for nature carry over into his professional approach, making every client journey one to enjoy.

Dealership Experience

4 yrs, 8 mos

Industry Experience

9 yrs, 6 mos

Languages Spoken

English English

4.9

97 Reviews

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97 Reviews of Ryan O'Sullivan

November 06, 2026

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Employee Rating

Great communication throughout the entire process and met the timelines that they originally proposed. I appreciated the lift rides that they organized for me. More

by james.michael.connolly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alma Lugo

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Nov 06, 2026

Volkswagen Marin responded

Our team was happy to arrange rides during the service on your Volkswagen e-Golf. We’re glad you felt informed throughout the process and that the work stayed on the schedule we originally outlined. Volkswagen Marin Team San Rafael, CA

October 31, 2026

Dealership Rating
Employee Rating

It was a nice and smooth process. My car got a check engine light that morning and they were able to get me in and my car was done the next day More

by baseball82302
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 31, 2026

Volkswagen Marin responded

Our team is pleased we could get your Volkswagen Golf GTI in the same day the check engine light came on. We're glad the service process felt easy from start to finish. Volkswagen Marin Team San Rafael, CA

October 28, 2026

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Employee Rating

It was easy to set up the appointment, Ryan explained what work would be done, and it was all finished on time. Good overall experience. More

by gplivengood
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Oct 28, 2026

Volkswagen Marin responded

We're glad scheduling was straightforward and the service on your Volkswagen Tiguan was completed on time. Hearing that Ryan explained the planned work and your visit went well means a lot to our team. Volkswagen Marin Team San Rafael, CA

October 28, 2026

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Excellent handling of warranty issue with GPS module. Time to get and test part was explained and met. More

by Mappicus
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 28, 2026

Volkswagen Marin responded

We're glad the GPS module warranty issue on your Volkswagen ID.4 was handled well and that the process matched what our team explained. Thank you for the five-star rating. Volkswagen Marin Team San Rafael, CA

October 27, 2026

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I highly recommend VW of Marin. Ryan in service is great. He keeps me updated on the progress of my vehicle and tries his best to get me back on the road to Napa before traffic star More

by Mikki.scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alma Lugo

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Oct 27, 2026

Volkswagen Marin responded

Your recommendation means a lot to our service team. We’re glad Ryan keeps you informed about your Volkswagen Tiguan and works to get you back on the road before traffic builds. Volkswagen Marin Team San Rafael, CA

October 27, 2026

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Employee Rating

Easy to schedule, team communicated well, work was done on time and they provided a car pickup. Great service experience More

by julimorris
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Print
Oct 27, 2026

Volkswagen Marin responded

We're glad the service on your Volkswagen ID.4 was straightforward to arrange and completed on schedule. Thank you for recognizing our team's clear communication and car pickup service. Volkswagen Marin Team San Rafael, CA

October 21, 2026

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Employee Rating

Free multi-point inspection showed that I have taken good care of my 2024 leased Jetta. More

by norm94903
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Service Time
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Recommend Dealer
Yes
Print
Oct 21, 2026

Volkswagen Marin responded

Your note about the complimentary multi-point inspection reflects how well you maintain your Jetta. Ryan was glad to confirm your 2024 Jetta is in excellent condition and that your efforts are paying off. Volkswagen Marin Team San Rafael, CA

October 20, 2026

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Employee Rating

Professional and friendly, always on time. And the highest quality of work performed on my car. More

by dougcfontaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alma Lugo

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Oct 20, 2026

Volkswagen Marin responded

Thanks so much for your five-star rating. We’re happy our team was professional, friendly, and punctual, providing top-quality work on your Volkswagen ID.4. Volkswagen Marin Team San Rafael, CA

October 18, 2026

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Employee Rating

We purchased our VW Jetta at this dealership 10 years ago and have returned here for every service and required maintenance visit. They are a trusted partner. More

by Laurel Kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Rodriguez, Alma Lugo

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Oct 18, 2026

Volkswagen Marin responded

After ten years of trusting our service department for every Jetta maintenance, your loyalty means a great deal to our team. We’re honored to remain your trusted partner and look forward to supporting your vehicle’s care for years to come. Volkswagen Marin Team San Rafael, CA

October 16, 2026

Dealership Rating
Employee Rating

All aspects of concern were addressed and the vehicle was taken care of in a speedy and efficient manner. What great service! More

by knowyourfootprints
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alma Lugo

Print
Oct 16, 2026

Volkswagen Marin responded

Hearing that all your concerns were addressed and that your ID.4 received speedy, efficient service means a lot to our team. We’re pleased our service department could deliver the thorough and prompt care your ID.4 deserves. Volkswagen Marin Team San Rafael, CA

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