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Alma Lugo
Alma Lugo at Volkswagen Marin

Alma Lugo

Service Advisor

Volkswagen Marin

720 Francisco Blvd W
San Rafael , CA 94901

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5.0
85 Reviews

Alma is a dedicated service advisor at Volkswagen Marin, known for her friendly demeanor and commitment to delivering an exceptional customer experience. With a strong focus on clear communication and efficiency, Alma ensures every guest feels informed and confident throughout their service visit. Her passion for helping people and attention to detail make her a trusted resource for both new and returning clients.

5.0

85 Reviews

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85 Reviews of Alma Lugo

November 06, 2026

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Employee Rating

Great communication throughout the entire process and met the timelines that they originally proposed. I appreciated the lift rides that they organized for me. More

by james.michael.connolly
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan O'Sullivan

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Nov 06, 2026

Volkswagen Marin responded

Our team was happy to arrange rides during the service on your Volkswagen e-Golf. We’re glad you felt informed throughout the process and that the work stayed on the schedule we originally outlined. Volkswagen Marin Team San Rafael, CA

October 31, 2026

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Alma in service was great! Knowledgeable,Helpful, kind and funny. The whole process was smooth. More

by CarolC48
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Recommend Dealer
Yes
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Nov 02, 2026

Volkswagen Marin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Volkswagen Marin Team San Rafael, CA

Oct 31, 2026

CarolC48 responded

Alma in service was great! Knowledgeable, helpful, kind, and funny! The whole process was smooth. Thanks, Alma!!

October 30, 2026

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All needs and concerns of the car were addressed and fixed in a timely manner More

by alannah.moises
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Service Communication
Recommend Dealer
Yes
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Oct 31, 2026

Volkswagen Marin responded

We're pleased the service on your Volkswagen Golf resolved all your concerns promptly. Thank you for the five-star rating! Volkswagen Marin Team San Rafael, CA

October 28, 2026

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VW Marin is the best! Friendly staff, great selection of cars, and local. They have been my dealership for years now More

by Christina M.
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Recommend Dealer
Yes
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Oct 28, 2026

Volkswagen Marin responded

Christina, thank you for your 5-star review! We're honored to hear that Volkswagen Marin has been your dealership of choice for years. It's wonderful to know you've enjoyed our friendly team, great vehicle selection, and convenient local presence. We truly appreciate your loyalty and look forward to serving you for many years to come!

October 27, 2026

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I highly recommend VW of Marin. Ryan in service is great. He keeps me updated on the progress of my vehicle and tries his best to get me back on the road to Napa before traffic star More

by Mikki.scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan O'Sullivan

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Oct 27, 2026

Volkswagen Marin responded

Your recommendation means a lot to our service team. We’re glad Ryan keeps you informed about your Volkswagen Tiguan and works to get you back on the road before traffic builds. Volkswagen Marin Team San Rafael, CA

October 25, 2026

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Outstanding service, exceptional workmanship, and a highly knowledgeable team! They are honest, trustworthy, and professional, taking the time to explain everything and ensuring the job is done right. More

by Anna
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Recommend Dealer
Yes
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Oct 25, 2026

Volkswagen Marin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Volkswagen Marin Team San Rafael, CA

October 22, 2026

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Great customer service and on time! I will recommend Marin Volkswagen to family a d friends! More

by Ldmv81
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Recommend Dealer
Yes
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Oct 22, 2026

Volkswagen Marin responded

Knowing our team delivered great customer care and completed the service on your Volkswagen Jetta on time is rewarding. Hearing you’d recommend our service department to family and friends means a great deal to us. Volkswagen Marin Team San Rafael, CA

October 22, 2026

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Nice and friendly service and I need to wait for long time to get my car back! More

by c.welczeck
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Recommend Dealer
Yes
Print
Oct 23, 2026

Volkswagen Marin responded

Thank you for the 5-star review! We're glad you found our team friendly and appreciated the service you received. We also appreciate your patience with the longer wait and are happy we could get your vehicle back to you. Thank you for choosing Volkswagen Marin!

October 20, 2026

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Employee Rating

Professional and friendly, always on time. And the highest quality of work performed on my car. More

by dougcfontaine
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ryan O'Sullivan

Print
Oct 20, 2026

Volkswagen Marin responded

Thanks so much for your five-star rating. We’re happy our team was professional, friendly, and punctual, providing top-quality work on your Volkswagen ID.4. Volkswagen Marin Team San Rafael, CA

October 18, 2026

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Employee Rating

We purchased our VW Jetta at this dealership 10 years ago and have returned here for every service and required maintenance visit. They are a trusted partner. More

by Laurel Kelly
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Rodriguez, Ryan O'Sullivan

Print
Oct 18, 2026

Volkswagen Marin responded

After ten years of trusting our service department for every Jetta maintenance, your loyalty means a great deal to our team. We’re honored to remain your trusted partner and look forward to supporting your vehicle’s care for years to come. Volkswagen Marin Team San Rafael, CA

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