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Volkswagen Marin - Service Center

San Rafael , CA

4.7
67 Reviews

67 Reviews of Volkswagen Marin - Service Center

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September 14, 2024

Great experience. Alma was very professional and listened to my concerns I had about my car. She did a thorough job investigating what needed to be done and explained More

by kellmaria13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alma
Sep 24, 2024 -

Volkswagen Marin responded

Thank you so much for your wonderful review! We're delighted to hear that Alma provided you with such professional and respectful service, addressing your concerns thoroughly. We're honored that you'll continue to choose Volkswagen Marin for your service needs, even with the extra distance. We look forward to serving you again!

April 16, 2024

Staff are very helpful and responsive They scheduled me immediately for the same day of service More

by Faranak Haghighi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Garner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan O'Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sergio, Richard Odetto
Apr 16, 2024 -

Volkswagen Marin responded

Thank you for choosing Volkswagen Marin for your service needs! We're thrilled to hear that our team was able to accommodate you promptly and provide you with helpful and responsive service. Your satisfaction is our priority, and we appreciate your trust in us. We look forward to serving you again in the future! Warm regards, Volkswagen Marin

March 26, 2024

VW Marin did the job ok. Lost faith in the product, a 2019 Golf R with 12 k miles More

by rdvcars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio
Apr 16, 2024 -

Volkswagen Marin responded

We're sorry to hear about the issues you've experienced with your Golf R. Please accept our apologies for any inconvenience this may have caused. Our team is dedicated to ensuring that our customers receive reliable service and we'd like to make things right. Please don't hesitate to contact us so we can discuss how we can assist you further.

March 01, 2024

The service was good. The employee updated me with my car repairs by sending me emails and text. Fixed my car. And recommended that it time yo change the tires. Now my car More

by Tuleen1200
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Odetto
Apr 16, 2024 -

Volkswagen Marin responded

Thank you for entrusting us with your vehicle service needs! We're pleased to hear that our team provided you with good service and kept you informed throughout the process. Your satisfaction is important to us, and we appreciate your feedback. We look forward to serving you again in the future! Warm regards, Volkswagen Marin

January 19, 2024

I always bring my GLI Volkswagen for its service. Staff are awesome especially Daniel who takes care of your vehicle & makes sure it’s up & running. More

by adrian.aragon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 08, 2024

This dealer was fast and efficient with the retirements for the recall. Richard there is heat and promptly let me know when the recall requirements were finished. More

by npit20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Odetto
Jan 10, 2024 -

npit20 responded

This dealer was fast and efficient with the retirements for the recall. Richard there is heat and promptly let me know when the recall requirements were finished.

December 30, 2023

Daniel Sergio Chris Ryan Christie and Gabriel were all so helpful I will definitely come back for service here and highly recommend all the advisors and management. More

by misuser-parsnip-00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Cambronero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Rocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Leeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan O'Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mo Bonakdar, Cem Barandir, Asma Maaroufi, Richard Odetto
December 27, 2023

I have purchase several vehicles from VW of Marin . I always receive great support from the service departments and Sales. I like working with the service reps. They always give top notch service. I r More

by Rlarson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Zamora
December 05, 2023

Always been good to me. Guys are not pushy and it’s always been a positive experience. More

by JAKE65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Schiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mo Bonakdar
November 23, 2023

Seem to do a great job. Just got it back today. Main complaint it seemed to take a long time to fix the problem. Took it in on Wednesday didn’t get it back for 8 days. Of More

by ronfultz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Odetto
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