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Volkswagen Marin

San Rafael , CA

4.8
111 Reviews
Welcome to Volkswagen Marin. As part of the indiGO Auto Group, we prioritize continuous improvement and honor the heritage of the Volkswagen brand. At Volkswagen Marin we passionately activate customers' ownership! Our focus always to offer you a boutique car buying experience.
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720 Francisco Blvd W

San Rafael , CA

94901

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Showing 111 reviews

September 21, 2023

Always friendly and helpful service. The ride back home is a very convenient service. Not to talk about how nice the looks when I get it back More

by GUNNEL_BERGSTROM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan O'Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2023

I was in the market for a new car and Adel was able to help me find the right one. Friendly service and great selection of cars. More

by S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
A. Belarbi
September 21, 2023

The work done by service techs is generally fine. The serious problem has repeatedly been related to promised or even estimated timing for repairs with absolutely no reliability. Manager, Gabriel in More

by DAWEINSTEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leo Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Pacheco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Garner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Odetto
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2023

Always friendly prompt and efficient service. It’s a pleasure to work with Daniel and his team. More

by richardjglaser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Volkswagen Marin responded

Thank you for sharing your positive experience with us, and for your kind words about Daniel and our service team. We are delighted to hear that you consistently receive friendly, prompt, and efficient service. Daniel and our team take great pride in ensuring our customers have a pleasant and hassle-free experience. Your feedback is a reflection of their commitment to providing excellent service. Should you have any more automotive needs in the future or if you have any questions, please feel free to reach out. We are here to provide you with the best service and support possible. Thank you for your continued trust in us, and we look forward to serving you again whenever you need us.

September 20, 2023

Great experience with the staff, made the recall issue easy to deal with. Thank you. More

by samara.levine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Odetto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan O'Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Volkswagen Marin responded

Thank you for taking the time to share your positive experience with us regarding the recall issue. We are delighted to hear that our staff made the process easy and stress-free for you. Ensuring that recall issues are handled smoothly and efficiently is a top priority for us, and your feedback reinforces our commitment to excellent service. If you ever have any more automotive needs or if you have any questions in the future, please don't hesitate to reach out. We are here to provide you with the best service possible. Thank you for choosing us, and we look forward to serving you again whenever you need us.

September 20, 2023

Rude on the phone. Not punctual at all. Car took way too long to be fixed for a simple tire repair. They asked if it was ok to do the recall service on the car while More

by MARADUBEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sergio
September 20, 2023

Jesse and the entire Volkswagen team made my transaction quite pleasant. I would do business with them again. More

by kalel41306
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Leeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Volkswagen Marin responded

Thank you for sharing your positive feedback about your recent transaction with Jesse and our Volkswagen team. We are thrilled to hear that your experience was quite pleasant. Jesse and our entire team are dedicated to ensuring a smooth and enjoyable car-buying process for our customers. Your willingness to do business with us again is a true testament to their commitment to excellence. Should you decide to work with us in the future or have any questions or needs, please do not hesitate to reach out. We are here to provide you with the best service and support possible. Thank you for choosing us, and we look forward to serving you again whenever the need arises.

August 30, 2023

Always great friendly service. They provide shuttle/Lyft service. And they wash your car too! More

by cbrown94960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Garner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Volkswagen Marin responded

Thank you for taking the time to share your feedback with us. We are delighted to hear about your positive experience and the great, friendly service you've received. Our commitment to excellent customer service includes offering convenient amenities like shuttle/Lyft service and complimentary car washes. We are pleased to know that you found these services valuable. If there's anything more we can do to enhance your experience or if you have any questions or needs in the future, please feel free to reach out. We are here to provide you with the best service possible. Thank you for choosing us, and we look forward to serving you again in the future.

August 08, 2023

I purchased a used car took care of everything in service dept..Thank you for a adventure to get safe car.Great setvice Manager and Assistant manager and technicians and service representitive . More

by sandpconn
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asma, sales managers??, Josh Smylie
Sep 21, 2023 -

Volkswagen Marin responded

Thank you for sharing your experience with us after purchasing a used car and utilizing our service department. We're thrilled to hear that you had a successful and positive adventure with us. Our dedicated team, including our service manager, assistant manager, technicians, and service representatives, all work tirelessly to ensure that our customers receive top-notch service and have a safe and reliable vehicle. Your kind words are a reflection of their commitment to excellence. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. Your safety and satisfaction are our top priorities. Thank you for choosing us, and we look forward to serving you again whenever you need us.

August 03, 2023

We were fully satisfied with the support and information provided to us by David Lu at VW Marin, San Rafael CA. He was knowledgeable, timely and cooperative in getting us what we needed in introducing us to More

by dmorell17
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Lu, Josh Smylie
Sep 21, 2023 -

Volkswagen Marin responded

Thank you for taking the time to share your positive experience with David Lu and our team at Volkswagen Marin. We are delighted to hear that you were fully satisfied with the support and information provided during your visit. David is known for his knowledge, timeliness, and cooperative approach, and your feedback reaffirms his commitment to delivering exceptional customer service. We understand that choosing the right vehicle, especially an electric one like the ID.4, can be a significant decision, and we're thrilled that David was able to guide you through the options and choices effectively. If you have any more questions or require further assistance in the future, please don't hesitate to reach out. We are here to support you, and your satisfaction is our top priority. Thank you for choosing Volkswagen Marin, and we look forward to serving you again should you need anything else.

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