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Volkswagen Marin
San Rafael , CA
124 Reviews
Welcome to Volkswagen Marin. As part of the indiGO Auto Group, we prioritize continuous improvement and honor the heritage of the Volkswagen brand. At Volkswagen Marin we passionately activate customers' ownership! Our focus always to offer you a boutique car buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 124 reviews
August 30, 2023
Always great friendly service. They provide shuttle/Lyft service. And they wash your car too! They provide shuttle/Lyft service. And they wash your car too! More
by cbrown94960
August 08, 2023
I purchased a used car took care of everything in service dept..Thank you for a adventure to get safe car.Great setvice Manager and Assistant manager and technicians and service representitive . service dept..Thank you for a adventure to get safe car.Great setvice Manager and Assistant manager and technicians and service representitive . More
by sandpconn
Employees Worked With
Asma, sales managers??, Josh Smylie
August 03, 2023
We were fully satisfied with the support and information provided to us by David Lu at VW Marin, San Rafael CA. He was knowledgeable, timely and cooperative in getting us what we needed in introducing us to provided to us by David Lu at VW Marin, San Rafael CA. He was knowledgeable, timely and cooperative in getting us what we needed in introducing us to the options and choices for a new ID.4 EV. More
by dmorell17
Employees Worked With
David Lu, Josh Smylie
August 01, 2023
Overall, I am extremely satisfied with my experience at your dealership, and I would not hesitate to recommend your services to anyone in the market for a new car. Thank you again for your exceptional serv your dealership, and I would not hesitate to recommend your services to anyone in the market for a new car. Thank you again for your exceptional service, and I look forward to doing business with you in the future. More
by sylvia Moussa
Employees Worked With
Joshua Feinberg, Jason Arnold, Mo Bonakdar, Joel Cambronero, Shahin Kangarani, Ben Hannah, Josh Smylie
July 24, 2023
I recently had the most exceptional experience buying my son's first car at the dealership, and I can't help but share the wonderful service we received, all thanks to an outstanding Sales Consultant. From son's first car at the dealership, and I can't help but share the wonderful service we received, all thanks to an outstanding Sales Consultant. From the moment we stepped into the showroom, we knew we were in good hands. Mr. Paul Lommen, our Sales Consultant, was an absolute gem. His honesty and genuine concern for our needs were evident right from the start. He took the time to understand what we were looking for in a first car and patiently listened to our preferences and concerns. Unlike other salespeople we encountered at different dealerships, Mr. Paul didn't try to push us into making a quick decision or upsell unnecessary features. He was focused on finding the most appropriate fit for my son's needs and budget. What impressed us the most was Mr. Paul's dedication to exceptional customer service, even outside of regular office hours. He went above and beyond by ensuring we had ample time to explore the available options and ask any questions we had. His willingness to work with us truly showed his commitment to providing top-notch service. Throughout the entire process, Mr. Paul's patience never wavered. He took us through our desired vehicle, explained each feature, and helped us weigh the pros and cons. He was incredibly knowledgeable about the cars and genuinely cared about finding the best finance options for my son's needs. In the end, thanks to Mr. Paul's expertise and dedication, we drove away with a perfect car for my son. The joy on his face was priceless, and I owe it all to the remarkable service we received from this outstanding Sales Consultant. I can confidently say that Mr. Paul is the epitome of what a Sales Consultant should be - honest, attentive, patient (even outside of office hours), and genuinely focused on his customers' needs. If you're in the market for a car and want a stress-free, enjoyable buying experience, I highly recommend paying a visit to this dealership and asking for Mr. Paul. He will undoubtedly make your car-buying journey a memorable one. More
by ffreitas
Employees Worked With
Paul Lommen
July 07, 2023
I am happy with the actual service resolution to the issue my car was having. With that said, I am very dissatisfied that my car was at the dealership for 3 days, they called me to come pick it up and issue my car was having. With that said, I am very dissatisfied that my car was at the dealership for 3 days, they called me to come pick it up and I let them know I wouldn't get there until later that evening, and they still neglected to charge my vehicle. They gave it back to me at 19% charge on a Friday night at 530pm. So, due to the insanely slow chargers at the dealership (even when I was used back to the "fast" chargers) I had to sit in the lobby to charge for over an hour just to get to 60%. It is baffling to me that you would have a vehicle for 3 days and not charge it before asking the customer to come get it. It is also confusing to me that you sell electric vehicles and do not offer rapid charging on-site. Definitely dissatisfied. More
by ID.4 owner
Employees Worked With
Ryan
May 08, 2023
I recently had the pleasure of visiting the Volkswagen dealership and utilizing their service department. I was extremely impressed with the level of professionalism and expertise provided by both the ser dealership and utilizing their service department. I was extremely impressed with the level of professionalism and expertise provided by both the service advisor, Ryan, and the service manager, Gabriel. Ryan was incredibly helpful in explaining the necessary repairs and maintenance for my vehicle, and he went above and beyond to ensure that I understood the process every step of the way. He was patient, knowledgeable, and responsive to my questions and concerns. Gabriel was also exceptional in his management of the service department. He oversaw the repair process and provided regular updates on the status of my vehicle. He was approachable, friendly, and clearly dedicated to ensuring that all of his customers received the best possible service. Overall, I would highly recommend this Volkswagen dealership and their service department to anyone in need of maintenance or repairs. The team of professionals, led by Ryan and Gabriel, exceeded my expectations and provided a truly exceptional experience. More
by Noah S.
Employees Worked With
Ryan, Gabe , Sonnen Volkswagen
May 03, 2023
If I could give zero stars, I would! … my partner and I are in the market for a used car for his daughter. My partner found a Mini at this dealership that he was interested in purchasing. … my partner and I are in the market for a used car for his daughter. My partner found a Mini at this dealership that he was interested in purchasing. He called in the morning to verify that the car was available. The salesman verified that the car was available and he made an appointment to see the car at 1 pm. We dropped everything and headed toward the dealership. We drove almost 2 hours to get there. We made our appointment on time, we were there at 1 pm exactly. As we get out of our car, we see the mini pass us leaving the lot with 2 people inside the car. We went up to the front desk and ask for the sales person with whom we had made the appointment (Scott). We told Scott that we are here for the appointment to see the car, but we just say it leave the lot. We asked Scott what was going on? Scott called the sales manager (Mo) over. We discussed the situation and Mo pretended to know nothing about what was going on. He said that he didn’t know who was in the car. So, we just waited for almost an hour for the car to come back. Scott even repeatedly called the other salesperson to see what was going on. She wouldn’t answer the phone. They came back with the car about an hour later. The sales lady walked in the dealership giving the thumbs up to Mo. The guy buying the car walked up to Mo and was giving him fist bumps and thanking him. They had called the guy and let him know that we were coming in so he could beat us to the car. They knew we were coming and didn’t call us to let us know they had contacted to move his appointment up. And after we got there, Mo looked us in face and lied. Mo acted like he knew nothing about the guy coming in. He even tried to deflect the situation back on Scott. Mo is obviously sleazier than your average car salesperson. Not only were we lied to and had our afternoon completely wasted, but Mo and the sales lady unprofessionally boasted in our face how they screwed us over. What Mo didn’t know was my partner was in the market for a new A5. He’ll be looking elsewhere for his Audi. Don’t buy here! Mo and his salespeople are liars! More
by jwh
Employees Worked With
Sonnen Volkswagen
