Vista Ford Lincoln of Woodland Hills

Ford company has always been a good supporter of my church and as such we try to patronize them whenever we can. Normally we go to Galpin Ford in Panorama City and have never had a problem with them b church and as such we try to patronize them whenever we can. Normally we go to Galpin Ford in Panorama City and have never had a problem with them before. Unfortunately, last year we made the mistake of going to Vista Ford only because they had the exact model we were looking for. Earlier today I had called in to the dealership to speak to the salesman (Schulman) who sold us our new Ford Escape last year. He was supposed to make arrangements for the vehicle to have a routine oil change but much to my dismay he was no longer working there. I was then transferred to a Mr. Todd Harder who says he was the manager and when I explained to him the situation and what had been promised by Mr. Schulman, he then began to belittle me and made rude statements about how the service would only cost $40 and how I should stop acting like it was the end of the world and just pay for it. He did absolutely nothing to help reconcile the situation other than made me feel very angry. When I asked for someone in management, he said he was the only manager and that even if I went to Corporate they could do nothing about it since they are privately owned. This was confirmed when I sent a complaint to corporate immediately after I hung up the phone. When I asked Mr. Harder if my business was appreciated, he responded saying that I got a good deal and that if I wanted to I could go somewhere else next time, which I definitely will do. I rarely make an effort to make negative remarks about any business but this was something I felt had to be brought to light so if I was you, I would not EVER go to VISTA FORD in Woodland Hills ever again! More

Love our new Flex and had a very positive experience with Love our new Flex and had a very positive experience with Vista Ford. Our salesperson, Dylan Nolan, was knowledgeable about the vehicles and forthr Love our new Flex and had a very positive experience with Vista Ford. Our salesperson, Dylan Nolan, was knowledgeable about the vehicles and forthright. What I liked most was his sincerity, as he seemed honestly interested in us having a good experience, he made sure to follow-up when needed, and didn’t once utter the dreaded “What do I have to do to have you buy a car today?” that we heard at other dealerships. When it came time to purchase the vehicle, there was the expected negotiations over price and extra packages, but the situation was transparent, with little to no pressure. Signing the contract itself was also a good experience. Our finance guy, Cliff, took plenty of time to walk us through the paperwork and answered every question in an upfront manner. Witnessing his Vegas-proven Rodney Dangerfield impression was also a plus. Overall, Vista Ford has a “small town” feel: Honest, slow-paced, and family-owned for decades (a point of much pride to them): Two suggestions for the buyer: 1 – When it comes to the purchase and paperwork, budget at least 4-5 hours, find a babysitter, and bring a snack. Their pace and thoroughness is excellent for a purchase of this size, but you'll want to be prepared. 2 – Research the Ford extended warranty and maintenance plans ahead of time, as it will be a topic that will be brought up in negotiations. Thanks, Vista Ford! We’ll see you for our next car purchase. More

I purchased a new F-150 truck from Vista Ford. This was the second truck I have purchased from them and both times it was a great experience, particularly due to the outstanding assistance given to me by t the second truck I have purchased from them and both times it was a great experience, particularly due to the outstanding assistance given to me by the sales personnel, Michael Trovero and George Toma. Both gentlemen, as well as the other persons I interacted with, we're polite, pleasantt and knowledgable. I would definitely buy from these folks again and would recommend them to anyone. More

Over the years I have purchased:1 explorer, 1 expedition, 1 F150 and 2 Excursions.<br>It has always been a pleasant experience where we did not feel like we were "taken" by a salesman.<br>I had bought our f 1 F150 and 2 Excursions.<br>It has always been a pleasant experience where we did not feel like we were "taken" by a salesman.<br>I had bought our first explorer from another Ford dealer (in Santa Monica) before we moved to the valley, what a difference...<br>Our salesman, Steve, always took the time to make sure we would weigh our options and tell us about any rebates, financing incentives for us to end up with the better price for the vehicle.<br>Don't think we are fools, we know everyone has to earn a living, but these days if you are paying MSRP: you have not done your homework. Steve always did his best to get us closer to invoice price rather than sticker. It pays off: I have bought 5 cars from him<br>Service is great too, accomodating, courteous, wash your car, take you home...thats service<br>If you are wondering, no I don't work for them, they don't know I am writting this, and you can feel free to contact me to verify it.<br>VR More