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Vision Nissan Canandaigua
Canandaigua, NY
424 Reviews
Vision Automotive Group in Rochester, NY is proud to be an automotive leader in our area. Since opening our doors, Vision Automotive Group has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 424 reviews
Verified Customer
October 01, 2023
Everytime I call I get right in and the problem taken care of the last time parts are ordered and a date has been made for replacement.The service manager always explains everything that is going on and care of the last time parts are ordered and a date has been made for replacement.The service manager always explains everything that is going on and recommends maintenence times. More
by Jamiesueb1957
Employees Worked With
Service Manager
September 28, 2023
The service department went above and beyond for my oil change by washing my truck. Unexpected but so nice. Service was done quickly and efficiently! change by washing my truck. Unexpected but so nice. Service was done quickly and efficiently! More
by luxellen
Employees Worked With
Tyler Reidel
September 25, 2023
Dealership apparently changed ownership. Would not honor lifetime oil change and tire rotation even though I paid extra for this service. Service personnel crude in explaining items needed - Would not honor lifetime oil change and tire rotation even though I paid extra for this service. Service personnel crude in explaining items needed - needs training in dealing with customers More
by WILSONBU
Employees Worked With
Joeseph Fiano
September 24, 2023
The new own of vision nissan I am not happy with. I have bought my cars from the Vision Nissan for about 6 years. And sadly I am going to start going somewhere else. NOT HOLDING UP ON THE CONTACT THA I have bought my cars from the Vision Nissan for about 6 years. And sadly I am going to start going somewhere else. NOT HOLDING UP ON THE CONTACT THAT WAS SIGNED WHEN BUYING THE CAR IS UNACCEPTABLE has a consumer. And FORGET ABOUT GETTING HOLD OF CUSTOMER SERVICE YOU GUYS NEVER ANSWER THE PHONE. JUST Ridiculous!! More
by ALEXIS.TONGATE2012
Employees Worked With
Mark Ellis
September 24, 2023
Everyone was courteous, helpful and more than willing to answer any questions that we had. Thank you for the help answer any questions that we had. Thank you for the help More
by FOLLETTE
Employees Worked With
September 12, 2023
This dealership has gone downhill in the last year. I purchased my car from them in 2015 and always brought it to the dealership for service. When I bought the car, part of the deal was "free oil cha I purchased my car from them in 2015 and always brought it to the dealership for service. When I bought the car, part of the deal was "free oil changes for life". In the last 6 months I've been told twice that they no longer honor that because it's under new ownership. When you buy a business, you should honor all commitments made to customers that have been faithful to the dealership for the last 8 years. After complaining about this last time, they did change the oil for free, but refused when I brought it in this time. Today I was told that the car needed to have the rear brakes replaced...again. We just had all new breaks put on and within 13,000 miles, they want me to replace them again. They are not willing to honor or stand behind the work they did, and wouldn't even offer a discount based on their poor installation or use of crappy parts. I used to love bringing my car here for service, but it's become an unethical service department and I will never buy another car from here again. More
by mjburgio
Employees Worked With
Mark Jenkins
