Vision Kia East Rochester

I purchased my vehicle from Vision Kia last year. My vehicle was titled to my husband who is NOT on the loan. They told me to send the title back so they can send it to Albany to have it corrected. I ha vehicle was titled to my husband who is NOT on the loan. They told me to send the title back so they can send it to Albany to have it corrected. I have called numerous times just for them to tell me Albany was backed up. That was fine. 10 months into my calling and now I am being told that they aren’t responsible for something THEY MESSED UP. I am now 13 months out from buying my car and I STILL do not have a correct title. Or even a physical copy of my title! Customer service WAS great. But this far out with no resolution, and Vision Kia not taking ANY accountability for their mistake. Smh this has been a terrible experience. More

ould not be any happier with the service from the managers and technicians. Stef was courteous and attentive, knew what they were doing and I drove away in a "new" older vehicle! managers and technicians. Stef was courteous and attentive, knew what they were doing and I drove away in a "new" older vehicle! More

I recently picked up my new Kia Soul. This is my 4th vehicle[3rd lease] from this dealership. Was by far the best experience with this dealership, salesman and management yet!!! I will continue to do b vehicle[3rd lease] from this dealership. Was by far the best experience with this dealership, salesman and management yet!!! I will continue to do business with them!! More

They are what they are, used car salesmen and they live They are what they are, used car salesmen and they live up to their bad reputation. Do what is needed to make a sale then dodge calls and promise fo They are what they are, used car salesmen and they live up to their bad reputation. Do what is needed to make a sale then dodge calls and promise follow up with no actual action. The GM is a rude and condescending individual. Not only will I not recommend, but I will deter potential buyers. More

Enjoyable purchasing experience I recently purchased a 2016 Kia Sorrento from Vision. My salesman, Phil Amo, made the process incredibly easy and smooth. There was absolutely no pres I recently purchased a 2016 Kia Sorrento from Vision. My salesman, Phil Amo, made the process incredibly easy and smooth. There was absolutely no pressure from day one, and Phil was very patient with my many questions and indecision. I would recommend this dealership, and specifically Phil, to anyone looking for a new Kia or used car. It was a great experience. ...and I LOVE my "new to me" Sorrento! More

An easy , fun experience! After two other Kias from Vision Kia, (now in East Rochester), we went straight back for a third, for me. Being short, hard to feel confident in most After two other Kias from Vision Kia, (now in East Rochester), we went straight back for a third, for me. Being short, hard to feel confident in most cars. They put me in a Kia Soul. I have found my perfect fit, for an affordable price. What more could I ask for? Great sales staff and service, too. We have enough experience to know. More

Exceptional sales team leased third & fourth KIA since 2011 We just leased two new KIAs from Vision for my wife and I. After doing my due diligence as I always do, I found that Vision offered the best quality a We just leased two new KIAs from Vision for my wife and I. After doing my due diligence as I always do, I found that Vision offered the best quality and value for the third lease in a row. Joe Minarik and John DeSalvo were very fair and professional. The car sales trade can learn something here. When you offer the best product and financing in the area, you let your service and price speak for itself. Over the past six years Vision's service department where I went for all my oil changes, also goes above and beyond. If I could give Vision 10 out of 5 stars, In would. More

GM Joe Minarik I walked into the dealership somewhat upset and wanted answers about my daughters car. I wanted to speak to the manager. I was seated in a room, and i I walked into the dealership somewhat upset and wanted answers about my daughters car. I wanted to speak to the manager. I was seated in a room, and in walks this big guy, introduced himself as Joe the General Manager. I told him why I was upset, and very calmly he says "let me look into this and I will call you". He did! And kept on top of it. My daughter took her anger out on Kia, when sitting down with Joe was all it took. It was the other car dealers lack of communication. 10 stars for Kia of Fairport, Joe M. GM. He really went above and beyond to make us satisfied. More

Repeat Customer...for a reason! I just leased my third vehicle through Vision Kia in Fairport and it's always a great experience; that's why I keep going back! I dealt with Philip Am I just leased my third vehicle through Vision Kia in Fairport and it's always a great experience; that's why I keep going back! I dealt with Philip Amo this time around and he was excellent. He was friendly, personable, and overall very accommodating! He seemed very eager to try to get me out of my lease early because I was close to going over in mileage in my current vehicle. Within 10 minutes, he worked his magic and was able to get me into a brand new Forte the next day (without raising my payments!) Huge thanks to Philip, Joe Minarik (General Manager) and the whole staff! They're always super friendly! More

Very easy! The process was very smooth and easy. The price was very fair and all parties were friendly and easy to work with! I would buy from this dealership a The process was very smooth and easy. The price was very fair and all parties were friendly and easy to work with! I would buy from this dealership again. More