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Vision Kia East Rochester
East Rochester, NY
530 Reviews
At Vision Kia East Rochester, we take the full-service experience to a whole new level–and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Irondequoit, Greece NY and Brighton NY to provide expert maintenance and car repairs for all makes and models and with valuable service & parts coupons. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Kia Sorento, Sportage, Forte, Optima or Soul, or replacement parts for your current vehicle? Visit the parts department in Rochester for everything that you need to maintain, personalize, or customize.
Not sure if Vision Kia East Rochester is the right fit for your automotive needs? Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 530 reviews
June 12, 2024
I was in need of used car and they got me a good one. And it was in a timely manner. . And it was in a timely manner. . More
by prmracer
Verified Customer
Helpful June 12, 2024
Nearly impossible to get anyone on the phone to make an appointment or to check the status of your vehicle if it's in the shop. You get sent to voice mail... even the main dealership number isn't answered appointment or to check the status of your vehicle if it's in the shop. You get sent to voice mail... even the main dealership number isn't answered by a person and there is no option for an operator. If you leave a voice mail, they answer you via text. I had a warning light on and a letter from Kia from several years ago stating if that warning light came on, diagnosis would be covered under extended warranty. I mentioned the extended warranty and the service department was still going to charge me nearly $200 for diagnosis until I sent them a picture of the letter. Then, once they had my car in the shop, they proceeded to do work on it without calling me first to tell me what the problem was or if it was covered under the warranty. Luckily, it was covered. My car was scheduled for service at 8am. They didn't bring it in to be looked at until 10:30am. I had asked to have it ready by 3pm and it was not ready until 4pm. There was however Tim for the sales department to call me and try to sell me a new car while my car was in the shop. Not the first time I have had issues with this dealership. More
by Unhappy
June 12, 2024
It's an okay dealership. They are willing to work with you but communication isn't the best They are willing to work with you but communication isn't the best More
by Sylvia wray
Employees Worked With
Other Employees :
Patrick
June 11, 2024
This is my 3rd Kia , all serviced by Vision Kia East Rochester. I moved and now drive 1.5 hours for service. I would drive longer if I had too. I totally trust this dealership!! Rochester. I moved and now drive 1.5 hours for service. I would drive longer if I had too. I totally trust this dealership!! More
by MHDBED
Employees Worked With
June 11, 2024
Everyone was very friendly The store was very clean. No pressure shopping or purchasing! They answered all of my questions patiently! No pressure shopping or purchasing! They answered all of my questions patiently! More
by swtp71
