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Vision Kia East Rochester

East Rochester, NY

Overview
Employees
Reviews
Vehicles
4.4
987 Reviews
At Vision Kia East Rochester, we take the full-service experience to a whole new level–and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Irondequoit, Greece NY and Brighton NY to provide expert maintenance and car repairs for all makes and models and with valuable service & parts coupons. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Kia Sorento, Sportage, Forte, Optima or Soul, or replacement parts for your current vehicle? Visit the parts department in Rochester for everything that you need to maintain, personalize, or customize. Not sure if Vision Kia East Rochester is the right fit for your automotive needs? Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. We look forward to working with you.
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201 E Linden Ave

East Rochester, NY

14445

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Showing 987 reviews

July 01, 2024

Very good, Everyone was very nice and did a great job, I would recommend it to anyone who has a Kia More

by OPTOUT
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE KRUPPENBACHER
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Jul 02, 2024 -

Vision Kia East Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 01, 2024

Sales and finance departments are terrible at point of sale, not trustworthy, or honest, Service department very good. I would never recommend this dealership to friends or family because of the sale More

by user
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE KRUPPENBACHER
Report | Print
Jul 02, 2024 -

Vision Kia East Rochester responded

We appreciate your feedback and are eager to better your return experience.

June 28, 2024

Very good service. They took the two recalls.They were very punctual. I would definitely recommend them More

by LINDADECARLO1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2024 -

Vision Kia East Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 28, 2024

I tried multiple times to book an appointment to get a window fixed. Everytime I called it would send me to voicemail, I would ask if someone would call me back. No one would call and I would just get a More

by kevparm
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know as I never was able to speak with anyone.
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Jul 02, 2024 -

Vision Kia East Rochester responded

"Kevparm" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 25, 2024

Stated tires would match. they did NOT Stated no recalls. There was a recall history More

by DP2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I did not work with either
Report | Print
Jun 26, 2024 -

Vision Kia East Rochester responded

"DP2" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 25, 2024

This dealership is the best! So efficient and super friendly. Especially the service department! Higher recommended More

by AHERKO357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ingrassia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2024 -

Vision Kia East Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 24, 2024

The front desk gentleman were very pleasant! Thank you for all your help! They always take care of me and I'm out fairly quickly thank you guys hope you all have a wonderful day! More

by firerain75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE KRUPPENBACHER
Report | Print
Jun 25, 2024 -

Vision Kia East Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 22, 2024

Professional, knowledgeable, made sure we were happy. Pleasant experience. Would recommend to family and friends. More

by KAGJAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ingrassia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Brumm, JOE KRUPPENBACHER
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Jun 25, 2024 -

Vision Kia East Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 21, 2024

They always offer excellent customer service and they always pay attention to detail and that is important to me! More

by HOMALLY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE KRUPPENBACHER
Report | Print
Jun 21, 2024 -

Vision Kia East Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 18, 2024

I was able to get an appointment for oil change and scheduled checkup easily and i didn't have to wait long for the actual process, and they took good care of my car. More

by Aditya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ingrassia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE KRUPPENBACHER
Report | Print
Jun 19, 2024 -

Vision Kia East Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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