Vision Hyundai of Canandaigua

Change of staff has lead to poor customer service. Once you go in, it’s good. Once you go in, it’s good. More

The dealership did all they could to right the wrong of Hyundai USA. The service staff worked hard to get the warranty that Hyundai USA markets as "best in the country" honored but to no avail. I have bo Hyundai USA. The service staff worked hard to get the warranty that Hyundai USA markets as "best in the country" honored but to no avail. I have bought 4 Hyundai's here since 2010. The 2011 Sonata blew the engine, due to a known defect via poor design, and they replaced it with a brand-new engine, no questions asked. Recently the engine blew on the 2015 Sonata I own. I expected to incur the usual inconvenience of car trouble but was relieved that the warranty had been extended to unlimited miles. The above rating results from Hyundai USA refusing to honor the warranty in spite of 1000's of claims, due to me not having receipts of all oil changes. In Numerous cases they have replaced the engines in cars where all records were available, but the engine still failed. Additionally, an update Hyundai USA installed on my car that was to put the car into "limp" mode before destroying the engine also failed. When my car was towed into the Vision service department, they had 5 vehicles with blown engines ahead of me. Even the best dealership in the world, and Vision Hyundai of Canadaigua has always done well by me, can't make up for a parent company that touts its warranty, and then looks for any loophole they can to not honor their commitment. I have submitted via registered mail a request to Hyundai USA to make this right. Failure to do so will force me to involve the NYS Attorney General. In summary, Vision Hyundai is a dealership with an honest sales department and a Service team that goes the extra mile. Hyundai USA has been very disappointing and unfair in regard to the recent change in keeping their word and honoring their obligations. I will be updating this post should Hyundai USA step up or any result of legal action if forced to initiate. I strongly suggest that anyone in a similar situation follow my lead and hold Hyundai USA accountable. They sold cars based on their willingness to stand behind them, not behind loyal customers and picking their pockets. James Durso Canadaigua, NY More

Everyone was pleasant and I didn't wait long. Lobby was clean and all good. Lobby was clean and all good. More

Nobody ever answers the phone in service. Was told one thing and another thing happened. Not happy with service at all. Was told one thing and another thing happened. Not happy with service at all. More

Mark Jenkins was fantastic. I arrived for an unscheduled oil change, I could tell by the line of cars that it may be a wait, but he was able to get me in and out in less than an I arrived for an unscheduled oil change, I could tell by the line of cars that it may be a wait, but he was able to get me in and out in less than an hour. Superb customer service. More

They are very customer friendly. Courteous and informative. Showroom is clean and caters to the client Courteous and informative. Showroom is clean and caters to the client More

The dealer was nice, respectful, and polite. They answered all of my questions. Thank you They answered all of my questions. Thank you More

Amazing staff who cares about its customers. If you go somewhere else you will be paying more. If you go somewhere else you will be paying more. More

We have no problem with service. Our car was taken care of in a timely fashion Our car was taken care of in a timely fashion More

Serviced my new Tucson for its 7500 mile checkup and was a drive in. I’m from Florida and they treated me very professionally and you would have thought that I bought the car from there dealership. On top o a drive in. I’m from Florida and they treated me very professionally and you would have thought that I bought the car from there dealership. On top of all this, my wait time was not nearly as long as I expected. Thx More