Vision Hyundai of Canandaigua

I was very pleased with my recent Hyundai Service appointment and my sincere thanks to Chad Z. He got the job done, communicated everything I needed to know, was professional and kind, and gave clear appointment and my sincere thanks to Chad Z. He got the job done, communicated everything I needed to know, was professional and kind, and gave clear and understandable instructions and answers to my questions. I’m glad to have this confidence in my car care at Canandaigua Hyundai dealer. More

It’s a ok service center don’t answer phones. . takes forever for them answrr . takes forever for them answrr More

Service and courtesy were excellent. Only minor issue was the customer lounge. It was sufficient but could use improvements. Only minor issue was the customer lounge. It was sufficient but could use improvements. More

Friendly. Got me right in. Made sure I understood what they did & suggestions for the future. Got me right in. Made sure I understood what they did & suggestions for the future. More

Bought car last week and it was a great experience. I got the Elantra 2023 limited and I love it I got the Elantra 2023 limited and I love it More

Overall effective and efficient. The vehicle was ready pretty quickly. The service writer assembled some information for me which delayed my departure a bit. But a good experience in The vehicle was ready pretty quickly. The service writer assembled some information for me which delayed my departure a bit. But a good experience in total. More

The actual service is great and I always feel like they are reliable and honest BUT it has gotten very difficult to communicate with anyone. I was on hold several times to initially speak to someone in ser are reliable and honest BUT it has gotten very difficult to communicate with anyone. I was on hold several times to initially speak to someone in service and then when I called the next day to see when my car would be done, I was told I’d have to get a call-back, which never happened. Eventually I just went to the garage in person. More

Super friendly and imformative! This was such a positive experience! Absolutely love this dealership! Thank you! This was such a positive experience! Absolutely love this dealership! Thank you! More

Chad was amazing , the warranty company was being difficult about my repair and he went above and beyond to make sure they did right by his customer . Then once the parts were in the job was done pro difficult about my repair and he went above and beyond to make sure they did right by his customer . Then once the parts were in the job was done promptly and my car is running like new . More

Poor communication with customers. Brought car in to be looked at for an estimate on my engine. The car sat for over a month, most of which i received no update for. Attempting to call Brought car in to be looked at for an estimate on my engine. The car sat for over a month, most of which i received no update for. Attempting to call them would end up leaving me with an “Well we don’t know” every time i asked about my vehicle. At one point, they tried to give it back to me without ever checking the engine or diagnosing an issue. They even stated they “fixed” a recall which needed to be done, but upon talking to another worker, it turns out it hadn’t been done. They talked badly about the condition of the interior of my car, stating that i was a dirty person and the interior of my car “reflected negligence.” After over a month we got the diagnosis completed finally, and upon attempting to retrieve the car, which we notified the dealership we would he doing, as we didn’t want it serviced by this specific dealership anymore, upon arrival it was noted that my vehicle was sitting outside, on the grass, with the engine cover still removed, exposed to the elements. According to their paperwork they should have completely resealed the engine cover back onto the engine. This was not done and it took them almost an hour to do while they stood outside, all leaning on my car while one person worked on the engine cover. Overall a horrible experience with this dealership after they told us bringing our car there would be a better bet than any dealership closer to us. Horrible customer service, terrible communication, and terrible car service in general. More